Furnace went out on first really cold day of the season. I called A-OK. They were swamped with calls, but agreed to send a tech between 3 and 5pm. Korey arrived at 7pm after handling 14 calls ahead of us. He was apologetic that no one had called to notify of the delay, and he quickly diagnosed a bad ignitor and drove back to the warehouse to get the right replacement. Had everything working by 8pm. Richie (the owner) was very upset that I had not been called earlier to notify that they were behind schedule, and he insisted on giving me a large discount even though I said it was not necessary. I have dealt with A-Ok before and this just confirms my earlier experience that they are conscientious, skillful and srcupulously honest. I will definitely call them again in the future.
I called this company around 8:30 pm at night and the owner answer the phone personally. He told me that he be coming out about an hour later and he was at my house right on time. He took care of the AC in a very short time and with the overtime charge it was very reasonable. Thank you for such great work and professionalism.
STAY AWAY FROM THEM! First time they come, they said the refrigerator need more freon and charge us $155. After few days, the refrigerator still not work, they come second time and charge us $300. AFTER SPENDING $455 THEY STILL NOT FIXED THE PROBLEM!!! They keep saying our refrigerator is old blah blah blah. I understand that, but if you can't fix the refrigerator then told us at the beginning!!! Also, when they give out the receipt, they didn't even list the stuff of what they charge. Just a list of what they do, and total: $300!!!!
I've used these folks a few times for electrical repair and furnace inspection. The electrician went out of his way to make some quick repairs to my basement wall (just filled some cracks) for NO charge! Yes, he also did his electrical work well. Furnace inspection also went well, but their subcontractor did not file with Code Compliance right away, which presented some problems. Still, I have used them again, and find their rates lower than many, and service is good. Recently they've had coupons on Angie's List which have given me some great bargains. Check them out!
The heat went out in a rental of mine and I could not find anyone to repair and turn the furnace back on (frantically called about 15 local heating/plumbing companies) until I reached Jackie with A -ok. She politely and calmly obtained an experienced tech who arrived at my rental about 1/1/2 hours later. Gerry, the serviceman, called me as I requested, and politely explained what the problem was, why it may have happened, and how I can prevent the problem in the future. Their price was very reasonable, especially as it was an emergency (tenants with no heat in December)! I was so relived and appreciated this company's professionalism very much. I will definitely use them again and highly recommend them for prompt, friendly, and professional service!