Aaron Hall: Allstate Insurance

I do not even believe this agent still exists. Any time I call for help, I get some woman [not Aaron Hall] that just tells me it is too much trouble for her to research any answer for any question I have. At some point, rental car coverage was dropped from my policy and no one can tell me when it happened, and who authorized it. During my last accident, Allstate left me without any mode of transportation. I have had an Allstate Auto Policy without interruption since October 1983. This will soon change. I demand Allstate cease and desist using the phrase “You are in good hands” from any and all marketing immediately.

All way very helpfull.

Never had nothing but positive responses and helpful people when I called In to office. Have recommended Allstate to everyone I have talked to if the subject of home or car insurance is discussed.

It has always been very pleasant and helpful.

I have never had personal contact with Aaron hall but his staff has been helpful when needed.

This office is the best!

Since day one, I have received the best service from Emilee. She has such a great sense of urgency, attention to detail, service excellence and is always there to assist in every way. She is always ready to go above and beyond.

Thank! You!

Emily is Awesome!!

Not confident at all. Although your local office of Aaron Hall and his employees were responsive... the claims personnel were not. I live in Keller, Texas but was assigned to a claims person in Houston (300 miles away). His name was Sanchez. He did not seem to care much about my claim so I called the "800" number for Allstate to assign another claims person in my area (the Dallas Ft Worth area). They assigned another person to my claim, Jason?. He made an appointment with me but passed me off to another claims person named Shana Floyd. Shana came to my house and did a pretty good job of advising me what to do next. She told me to call a water restoration organization to determine how much water damage I had at my house. I already knew that I could do that. Why do I have insurance and insurance claims personnel if I am to figure out what to do all by myself? As it turned out... I really did not need to do any restoration and the claim was cancelled. I guess my concern is... the claims process seemed to be very disjointed and actually took longer that it should have. I am still very confused about how this was all handled.

Worst service ever!

Happy with Allstate but hope rates don't go up.

Easy to communicate with

Aaron and his staff are always available and eager to help. They answer questions and make updates quickly with thorough follow up.

Every time I have has a question or concern your staff had been very helpful and friendly.

Perfect, no problems at all.

My expierience was thru email and I found the attention and follow-up VERY good

I don’t have a lot of contact with the office but when I do they are prompt and courteous.

Very good and thorough.

Very friendly helpful! Concern about me and my house every time I call

It has been very positive

customer service excellent.

Ok

Great Experience

I am having hard time with the adjuster to complete my hail damage claim. It has been more than 30 days two adjusting officials has come & checked. Provided all kinds of recipes, pictures of damage before & after repair.

The service of my agent is very good.

Always very friendly,Professional,courteous and helpful. A pleasure to work with!

very good experience with Aaron Hall.

Wonderful agency and EXCELLENT CUSTOMER SERVICES

Really good customer service and attention to detail. Any time have call the office I get immediate attention and service.

There are other agents just care about selling. But they do care of their customers.

I appreciate how helpful everyone is. Thanks to Aaron for calling me back and chatting about additional insurance issues (medical) that I was facing. Thanks for the personal service as we have an increasingly impersonal world.

Highly recommend. I’ve been with this company for ten years , always taken the best care on every occasion.

Mr Hall is just the best!

It has been alright

always get a quick response to any inquiry. very responsive and professional.

Janet makes me feel extremely comfortable with every decision I make! She helps us so much with our insurance questions regularly. We love Aaron Hall and we would not change for anything

Disappointed to find estimate for auto policy was wrong in that it had no collision nor comprehensive on the Corvette for the competitive premium. When added was not competitive and had to go back to The Hartford for coverage.

never had a problem and when i call everyone is very friendly and helpful

My husband and I are happy with the great customer service that your agency provides,and always answer any questions.Thank you.

Been with Allstate & Arron hall for 18 years and would recommend him . Great service.quick.efficient .friendly people.

Friendly and informative

So far, a very good experience. However,your practice to charge 15 year old permit drivers after 6 months might force me to switch. Other companies don't charge until the driver turns 16. My daughter will have her permit for about 1 year. Too vostly.

I always was happy with Alstate

In February i recieved my renewal and noticed a substantial increase in my rate. Before i could even call to ask why i was contacted by an Associate from Halls and told that during the reciew of my policy it was noticed that some automatic discounts had expired. In a matter of minutes things were corrected and my rates were back to normal. It was good to know that regular reviews are actually done and not just left up to the automated process to handle.

Awesome as always

Looking for new insurance company now!

Great

So far, so good!!

It was really hard to get in contact with someone initially.

Very helpful and friendly. Will explain in detail complicated insurance situations and find the best solution for the customer.

Love the staff!

Changing insurance to Aaron Hall, after moving from California was easy. Everyone I spoke to was very helpful and friendly.

Love,love,love this agency! Aaron Hall’s staff is FANTASTIC!!! We have had our policy with them for a number of years. They have ALWAYS been so nice and helpful every time we needed them.

Am very satisfied; quick response to any requests and personal attention makes you feel that you are not just a policy number but a person taken care of. Two thumbs up.

Basic stuff from me: good response time, good rates, very transparent policies.

We’ve been members for auto and Home insurance since 2006 and have never received input on how to assess our coverages and whether we could do better with any modifications.

Unwilling to lower my insurance cost even after all these years. I’m eager to find a better deal somewhere else.

I have nothing but good things to say about my several years with the Arron Hall Allstate office. Great customer service and my claims have been handled efficiently and without any issues at all.

Very helpful customer service, but rates are way too high. Looking for replacement

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You have been very accommodating; very friendly staff and quite helpful.

Emilee is the best!

I always have a great experience with Allstate.

We appreciate your hard work, thank you

Everything went really smooth and quick. Everyone was very helpful.

Thanks for taking care of your customers and paying the claims

Whether I call or email, Aaron Hall’s Allstate agency has always been very responsive and helpful to inquiries.

Everyone has been very helpful and pleasant. Thanks to all of you.

Each year my premium continues to increase too much!

Aaron knows his stuff! He is a great agent.

Positive experience. Glad I switched to Allstate.

You are amazing, helped me so fast when I was in the accident, helped to get my car repaired and back to me as fast as possible. Thank you all so much and have a Very Merry Christmas.

So far my experience has been great.

Good communication

its allright i guess

Overall, I am not excited about Allstate. I had a problem as a new customer and I felt that the way my agent and Allstate handled it was lacking, to say the least. I hear your commercials on my television about, 'safe driver bonuses' to my knowledge I have never received a 'safe driver bonus' yet and I am a safe driver. I continue to be your customer, but soon, I will be reviewing my insurance needs with other insurance companies. After my initial experience I referred too earlier in this e-mail, I have never felt safe and secure with Allstate and that you truly have my back should a disaster occur.

I can not say enough about Aaron's agency and his staff. Natalie in the office was extremely helpful and knowledgeable and even offered additional discounts I qualified for that I did not realize were available. I gladly refer Aaron Hall's agency to all of my friends and family because I know they will be in good hands.

Very interactive. Great customer service and responsiveness. My only concern is that i get a few too many emails from your office. I own/run three companies, so i generally get 300 email a day. I wish i had time to read every one of the email you send, but i have limited time in the day. Keep up the great work!

Travis was very nice and professional.