Talk about service..go ahead and cancel with them and you will get to see their true colors RUDE AND THEY WILL HANG UP ON YOU..AND (MELISSA WILL TELL YOU ARE NO LONGER OUR CUSTOMER SO WE DO NOT NEED TO TALK YO YOU.. DEFINITELY DO NOT RECOMMEND THIS AGENT(STAY AWAY FROM ANDRES JUAREZ ALLSTATE) MAYBE THEY ARE GOOD BUT NOT THIS LOCATION..STAY AWAY FROM THEM...WORSE SERVICE EVER ..IM GLAD I SWITH TO AAA THATS WHY THEY ARE MAD....
me he sentido bien en cuanto a su atencion, pero en mi recomendado que les lleve Melissa me habia prometido una tarjeta de gasoline, y despues me dijo que no por haber tenido allstate antes mi recomendado y segun uds no era Nuevo, entonces me pregunto si yo lo comvenci a retomar otra vez su insurance *** allstate, era un cliente que habia tenido malas experiencias *** allstate y fue como volvio a tomar insurance *** uds. ahora yo no lo hago tanto por su promesa sino la accion de prometer y no cumplir, eso quiere decir que no hay total confianza tan solo *** esta pequena y mal accion por parte de uds..
Let me start by saying Andres is very professional and his customer service is excellent. I liked the fact that everything was explained to me with detail. I didn't just went in and bought anything I left confident knowing the money I was going to spend monthly was worth spending. The car insurance rate that I got was amazing with lots of benefits. I didn't even bother looking anywhere else. I recommended this place 100%.
The conflict resolution skills of his "office" are sub-par at best. I was mislead about how to pay my policy and as a result it was cancelled while I was out of the country. When I called Allstate directly to get it reinstated, his office called and told the HQ that it was at my request to have my new policy cancelled. THAT NEVER HAPPENED. I would NEVER recommend him or his services and am sad that he already got some of my business in the first place.
Thanks for the opportunity to let me express. I feel so lucky to have a team like you guys, because you're taking care of me...and also my home.thanks for being so professionals in help others... I really recommend this place for the people who wants to be in good hands there's nothing about ALL STATE.......thank you.. Andres and Melissa...
Amazing staff .. Highly recommend it . Thank you Andres Juarez and Melissa Salgado for the great costumer service and answering all my questions ... Anyone that is looking for auto,rental or life insurance should visit this location they are very helpful ... Thank u Allstate staff
Por mucho tiempo tube aseguranza para mis carros con allstate, y luego por un accidente me la subieron mucho y por eso tube que cambiar a otra compania, que no es muy buena como allstate, y de bes en cuando llamo para pedir una cuota y es mucho lo que me cobran y yo no puedo pagar tanto