Allstate Insurance Agent: Doug DiCola

The Doug and his staff are very supportive when needed. I appreciate Doug cheerful nature when serving me. I started with Dustin and his service is great. Rest of the staff is always excellent when needed their help.

Doug and his team have always been quite helpful whenever I have any concerns.

This agency is always very helpful and available. When my parents had a car accident, the agent handled everything smoothly and easily, and was a lot of help. So now they have my account too!

Everyone is very eager to help. Dustin Flux always answered my questions to my full satisfactions. The owner Doug Dicola provides excellent support when needed. Thank you all.

I have been with Allstate for over twenty years and have had a great experience with Doug and his crew. Join the team if you have a good driving record and low to no claims :)

Everyone I've worked with at this Allstate office has been very kind, easy to talk to, and quick to get things done. They are never pushy or obnoxious. I highly recommend working with Doug DiCola's team.

We appreciate you and your office staff’s help when we had to call in with our claim. Your expertise and timely assistance was not only a relief but took much of our stress away. Each time we have called or stopped into the office we are greeted with pleasant and knowledgeable workers. Thank you!

Doug DiCola and his entire team are very helpful and provide excellent customer service. They care about finding the best possible options for me and make thoughtful suggestions. Recently, Doug connected me with a local auto glass company to replace my windshield, and he saved me a couple hundred dollars compared to the competition. Thank you Doug!

the costumer service is great, however not always the lowest price compare to other insurance company

Doug and his staff have treated us professionally, and always friendly!

I have never had any real issues with Doug DiCola and his reps. And I feel I have higher than average insurance needs. Maybe not in dollar amounts but in actual contact needed.

I used to be with Geico, and am so glad I switched to Allstate with Doug. He's always willing to offer honest advice and I can tell that he really cares about his clients and their families' needs. I would recommend him and his agency to anyone.

Doug and his team are awesome and caring! Great service and I highly recommend them.

Doug is a great agent! I recommend him to anyone looking for an educated, helpful hand.

I’ve never written a review for an insurance agent before but Doug and his staff are great! He’s honest and always available with any questions. I had questions about life insurance and Doug even referred me to a great resource that answered all my questions. All around great office on all ends!

Doug and his team have been great to work with. They respond to questions quickly and are very professional. But more importantly, Doug’s team set me up with a better auto policy than my previous provider and saved me $$$. A solid agency.

Available when you need them and friendly & helpful when they are on the phone with you.

Great Team, very efficient, very responsive and pleasant to work with!

Allstate has always treated us fairly and with excellent and quick service, we are extremely pleased with their insurance provisions.

Great and complete understanding explains for the policy

Allstate (Dicola's Agency) have always responded to our questions and changes to our policies. I think it is a very good agency but Allstate has modified their Claim process so they paid a claim without physically looking at the vehicle. I had called Allstate to fill them in on the car's condition as there was previous damage that the driver was trying claim.My license plate height at the top was 17 inches from ground but his old scratch he was claiming was 19 inches from the ground. I measured it in front of the claimant. He stated he would not acknowledge it even if he witnessed that measurement. There was alot of scratches on his bumper with the same look...as deep as the bigger one. There were more concerns and I did what I could at the time. It was a straight-on bump at 5 mi. per hour. Allstate did not even call with their take on it and paid it without ever talking to me about their findings.Now I have a bogus claim on my record. I worked and owned an auto body **** for 20 years..what happened to following up on a lead and checking the damage? Dicola's office says they are not connected to the claim dept.to help.I did talk to the adjuster at 1st but can't get a call back.

I met James Kline in May 1979. He was my agent. I am now a hand-me-down. Can't say I like it much, but I tolerate it, which is why I haven't switched insurance companies. Allstate has treated me with ********, obfuscating and procrastinating with my claims over the years. I am not inclined to start over with another company at this time, but neither will I sing Allstate's praises.

Great servic

Doug and his staff are always friendly and helpful!

My experience was all by phone & email but I was provided with the needed information quickly & very professionally & pleasantly.

My homeowner policy renewal problem was handled quickly and easily with just one phone call to the office. Within a few days I received a call back to tell me that everything had been resolved.

My experiences with Doug and his agency have been very positive. I have no complaints. Whenever I have contacted his office they have been very quick to respond to my concerns or needs.

I have had a terrific experience so far with Doug and Dustin. They do what they say and in a prompt time frame. I have recently moved almost all of my insurance needs to Allstate and am happy I did.

Ever since I moved to the Portland area I've worked with Doug and his staff, and as usual they not only take care of my needs, but they make everything so simple.

Great customer service.

Agent was responsive and gave great advice, genuinely cared about its clients.

Doug and his team are some of the best people I have worked with. When I first singed up with him, there was no pressure, no hassle and no worries of my plan. I referred my family to him as well as friends at work. Thank you for the great service and the best coverage.

Very disappointed. No commitment to long time customers. Definitely not the service that I receive for at least the first 15 years I was with allstate. Especially because I have no claims since 2000 or 2001, no tickets, no accidents and I have have been loyal to allstate myself.

Allstate did a very good job

Very good! Holly Calderon made the difference between failure and success. She spent a lot of extra time on this and had she not..... We all would have failed. Give her a raise!

Thank you for all the work you do to support our family and our needs!

At least once a year, the agent should call the customer for an annual review of policy. I have never received any phone call from the agent except emails.

I have been a customer for probably twenty years and I am pretty fed up with how my rates continue to go up. I have had the same coverage but every year my rates go up. I am ready to look elsewhere. Kelli Delong

always polite and helpful. will always call you back when they say. Everyone in the office is very knowledgeable and friendly.

everyone I spoke to has been very helpful. Doug has really come through for me when I needed the extra help with my insurance plan. I trust that he and his staff have my best interest in mind.

Gets back to me quickly with responses to my questions.

Good. I'm not sure what you want in this field. The bar moves up as i tyoe and i thought things were handled well.

very satisfied with the service provided by Doug Dicola

When I've called, or returned a call about home owners insurance, never got a call back once I told y'all it was a mobile home.

Good I love it

Doug and his staff are great. We recently had to get insurance in TN for our daughter and Doug not only found us an agent but worked with the TN agent and myself to get what we needed.

Always good!

always responsive--excellent people to people help!

Overall satisfied. Only suggestion is that long time customers and have never really felt we've been notified of any possible savings and better plans.

These guys make insurance easy!

Absent

Mr. DiCola is very competent, knowledgeable, professional, pleasant & shows a genuine interest in his clients. He has been my insurance agent for 30 years.

We dropped Allstate a year ago, after numerous calls to your office with no satisfaction.

Very clear quote and explanation from Marta and a competitive rate. Thank you. Jeff Hempe

Very easy to switch my coverage over when I moved here from out of state. Doug was very helpful and answered all of my questions.

After all the years you have changed too much. It's just not the allstate you use to be that's why I removed all my cars from your insurance company you're just way too high. I can say homeowners insurance you are the cheapest.

Doug is always quick to respond.

I want to recommend to my friends and church members. It is very likely agency. Thank you so much ^^

Very efficient, friendly, and knowledgeable,

Great customer service, always responds in a timely matter, very friendly & knowledgeable.

Once I was in direct contact with Doug, the service was excellent.

Agents and ancillary staff have always been extremely helpful and very friendly. Make time for you if you just drop by even if they're extremely busy. They are very upbeat and friendly, even during that unexpected drop-in. I've received calls asking if I want to find a lower premium (sales calls from other insurance companies). They're never able to find and quote me a lower rate. I think that says alot about my good coverage. I've been with Allstate for many years and have never had a complaint of any kind with my coverage or the agents and other staff I've interacted with. Like I said, always friendly and willing to help. Also, I greatly appreciate how they interact with so personably such that you never feel like you're just an account or a stranger. I have absolutely no complaints, only positive experiences.

Doug Dicola and ancillary staff have always been extremely helpful and very friendly. Make time for you if you just drop by even if they're extremely busy. They are very upbeat and friendly, even during that unexpected drop-in. I've received calls asking if I want to find a lower premium (sales calls from other insurance companies). They're never able to find and quote me a lower rate. I think that says alot about my good coverage. I've been with Allstate for many years and have never had a complaint of any kind with my coverage or the other staff I've interacted with. Like I said, always friendly and willing to help. Also, I greatly appreciate how they interact with so personably such that you never feel like you're just an account or a stranger. I have absolutely no complaints, only positive experiences.

When my Allstate agent retired I was assigned a "temporary" new agent, Doug DiCola. It turned out to be a stroke of good fortune, so much so that I requested Doug be assigned as my permanent agent. His staff of Marta and Dustin made the transition extremely easy and pleasant, met all my needs and set my mind at ease. Now I'm looking forward to continuing my longstanding relationship withh Allstate.

When my Allstate agent retired I was assigned a \"temporary\" new agent, Doug DiCola. It turned out to be a stroke of good fortune, so much so that I requested Doug be assigned as my permanent...

Quick and easy, thank you for the great support!

Haven't had to file a claim, no car accidents, clean driving record...I thought my rates were supposed to go down for auto insurance for good driving???? Instead, they keep increasing. That is false advertising in my opinion!

Quick responses, informative, and great customer service. What more do you need from your agent?

Problems always handled quickly and effectively with minimal hassles

Doug has been my agent for about a year now. I'm extremely pleased with the service I've received from Doug and his staff. For those of you who aren't happy with your current insurance company, I highly suggest you contact Doug's office.

Everyone at the agency was very nice. There was a time where I was told conflicting info that was a little frustrating but other than that it was great!

Good

Insurance is expensive

Good!

Very easy to work with

We are very pleased with the service we are receiving.

You take good care of us -- we only wish that Allstate offered better rates, which is certainly out of your control.

Great!

I have had a great experience with DiCola Allstate Insurance. The notifications are timely, easy to follow and I feel safely insured with my home and my cars. The online sites are clear, easy, and informative. Overall, I am very satisfied.

Perfect! Alway seemless.