It was a bad experience. I was given a quotation for 3 cars for $948 / 6 months, then when the policy was issued, it came up to $1250 This is nothe acceptable. They have to abide by their quote that I have in detail. If this problem is not corrected, I will cancel and go back to my previous company. This is not good to make people switch and then surprise them after they sign up for auto monthly payment Maher Michael 805-570-9629
When you can get a hold of someone they are very nice. I have had several problems with not getting return phone calls or emails. My rates go up and I am never given a reason. I called to advise that I was married and needed to change my last name and was never offered the additional marriage discount. Again, nice people when you can actually get a hold of someone but that's hard to do. I don't know if they are too busy or just unorganized
Beware of this office they are extremely disorganized, and never return calls. I have had a billing issue that I have not been able to get resolved and it's been 6 months. My sister and nephew had similar issues with the same office and have cancelled their policies. They give allstate a bad name as a whole, because the one thing you are guaranteed is that with this office you ARE NOT in good hands. Wish I didn't have to give any stars at all.