Allstate Insurance Agent: Ezekiel Palmer

Ezekiel (Zeke) takes every step to make you feel comfortable and meet all your needs. HE GOES AVOVE AND BEYOND.

Bad

good so far

Very helpful. I like the fact that my agent is close and available on my schedule.

Agent is very responsive to customer needs.

You guys are the best thanks to Jennifer

Best insurance agent I’ve ever worked with. I’d recommend him to all my friends and family.

I was treat with excellent costumer service. Great job!

My husband and I stop a this office to get homeowner insurance. We were very happy with Zeke. He provide us excellent costumer service.He really took his time to explain how to choose a right homeowners insurance. Thanks you.

My Husband has been with Allstate for about 6 months now. This office got his policy and everything set up and had an agreed upon policy/ price. A couple of months after, he noticed that the monthly payment was lower and thought maybe it was his age now that caused it to go down or that it had now been 3 years since an accident he was involved in. Not to mention, nobody asks questions when they are being charged less. We just got married in April so upon adding myself to the policy, the price went down as well. 2 days ago we received a letter in the mail saying we would be having to pay $644 which was due in 2 weeks. That amount is much higher than what our payments would be. Of course we called Zeke and he didn't really have much of an explanation as to why that was and was very vague about it. He said the only thing he could do is offer to split that amount up in 2 months. Zeke stated that we were getting full coverage but that is not what was billed to us so now we are being charged the difference. As unhappy customers, we called corporate to try and get a resolution. The following day, we received a call from corporate stating that the local office (Zeke's office) had not sent in or filed some paperwork in time. So now we are having to pay this amount of money in 2 months for a mistake that was made in the local Allstate office. My Husband and I called Zeke and told him what the corporate office said the issue was and he did not have anything to say. We also had to file a glass claim to have the windshield replaced 2 months ago and there is still a crack going through half of the windshield to this day. While we were on the phone with Zeke, he said he would take it upon himself the correct this issue since we have been waiting for so long. He implied that he would be doing us a favor by doing so when it is entirely his job to correct these issues that we are having with getting the windshield replaced. Allstate is a good insurance company and it is unfortunate that this office has done this to their customers. We will not be dealing with this agent anymore.

The agency and the people were very nice and cordial. We had no issues there.

Questions concerning. ..Do we have an Allstate policy or not? Questions concerning...Who is really our Agent?

It was very good answered all my questions

So far so good

like family.

a sido muy bueno el servicio adquirido hasta el momento y estamos contentos *** ustedes

While I am very happy with Zeke and the agency, I am frustrated at my auto policy costs. The policy regularly increases and increases at a rate far higher than the cost of living. My 6 monthly rate increase is around 10% each time which appears to be exorbitant. My only option is to compare your rates to what the market offers and see if the rates are fair. You also advertise good driver bonuses which I never see

excellent always available when I have a question or need information on my policy

warm welcoming and knowledgeable. ! In fact I'll be in for a short visit soon

Amazing customer service, I always feel like I’m am a priority customer!

Everything so far is great. I haven't been with your company long enough to truly assess it. But right now everything is good. Thank you Barbara Williams

Excellent. Ezekiel Palmer is the best. Explain everything in great detail. Highly recommend.

You’re the best!

Customer service was excellent had a great experience and was able to review all my insurance needs.

To munch money

My agent is always available and knowledgeable about any issues I have...

I like that fact that someone is always willing to answer my questions even if my agent is unavailable or I call the 800 number after hours. Great service!

Not good at all. My insurance premium is going high every time even though I don’t have any tickets. My driving record is clean then also

Quick and efficient response to questions. Enjoy doing business with Ezekeil Palmer.

I found Zeke to be very knowledgeable when it comes to insurance. He is likeable and personal. If you decide to choose Allstate, you wont be disapointed with Zeke and his staff as your agent. Bob Roberts

The customer service was solid. I really appreciated how available Ezekiel always was, how he listened to me, and helped me meet my needs. Thanks!

Pretty smooth. Required far more documents and signing than several other major carriers. Some delays with account updates. Mostly quality customer service- except for first agent we bought policy through. Zeke was professional and upbeat. Overall, I'm pleased with how many coverages All State offers. We have our home owner, car, umbrella, even let policies with you.

Good, Zeke make it easy to transition from my last insurance to Allstate

Was good.

Good service keeping information very good

Excellent experience!

Great service, and the people who work there are extremely helpful especially in time of need! Thank you!

Mr. Palmer is always available and attentive to my needs and concerns. I have been with been with Allstate for some years(Texas and now Florida)and I've had my share of issues with the company yet I must say that Mr. Palmer has always assisted me and was my calm in which he always help and had an answer and solution to my problem(s). His team is great and I am happy to have them. Kudos to them!

Overall the experience has been good. Didn't like the mishap in regards to the homowners insurance

Very good. Every one is very friendly and very helpful. Feels like family

Zeke and Jennifer have been extremely helpful and friendly.

I love the fact I have a specific agent that is my sole contact for any type of insurance needs I have. It is very helpful and I understand him really well when I ask questions about items.

Ezekiel was always professional and answered questions promptly. I would definitely recommend him to friends and family.

I feel that y'all always do a super job I'm really thankful for that

Agent was great

very good i perfer my friends & family to very good agent.thanks help me out,Paula Khan

It6s been ok so far. I hav2ent received the answer to a question I sent in. I wanted to know why my insurance went up $80 per mo.

I am very happy with my Agent, I have referred him to many people.

You guys are great. Friendly, welcoming, thorough. I'm tickled to be working with your team.

Zeke is very knowledgeable and dedicated to helping his clients to make informed decisions regarding their insurance needs. Very professional and respectful.

I feel very well greeted when I visit your office Mr. Palmer. You have always helped me with questions that I may have, or situations that have come up. It has been a pleasure doing business with you and your staff.

Zeke was very helpful, I feel like I'm in great hands!

Excellent Customer Service

A few months ago, I was looking for home owners coverage as my prior policy had a significant increase. The office looked and smelled clean. It was a Saturday and was glad to see they were still open. Upon arrival, I was told by the owner, "You're lucky I'm still open." Mind you, it was near their closing time, but why am I the lucky one here? He asked me for basic personal info to get the quote then clicked through a few screens on his computer and gave a price. I asked how he got the price without my coverages. He then asked if I wanted to review the coverages. Seriously?! He had quoted me well below the liability limits I would have agreed to and never got into detail of my needs. I asked about coverage for my dogs -- if they bite someone, just in case -- even though they are on the "ok" dog list; he advised the company he quoted didn't even offer coverage for dogs ... so ... the prior quote was useless. He then shuffled through, what appeared to be, his "I'm a brand new insurance agent" help book and told me he'd have to get back with me for quotes which would meet my needs. Clearly, he was new in the insurance field. As it was apparent that he wanted to leave the office, I provided my email and phone info to get back with me. He never got back with me. Mind you, this was late 2015, but it left such a poor impression that I would not return for help. For others seeking insurance, I would probably avoid this establishment as well since he may not understand your needs nor which coverages would be useful or required.

Well, so far so good.

Very nice experience. I will recommend him.

I had a wonderful experience with Allstate. From the very start. The guys were in touch with me from the first phone call. Answered all my questions and was patient with me through my transfer. Never made me feel rushed or worries about switching over, plus I'm getting more coverage for a cheaper rate.

I am really happy with the rate Allstate gave me. The representative was very professional and knowledgeable. Thank You

Good

I felt very pleased to be able to switch to Allstate because, from what I've heard, it's a very good Insurance Company and I got the coverage I needed for less. Most importantly, my agent was courtious, professional and did everything in a matter of minutes.

Excellent good service ,and very professional

I have recommended all my friends and family to allstate. Im so thankful.

Great communication through the whole process.

El Sr Ezequiel fue muy amable y me atendió muy bien yo lo recomiendo y mil gracias

Very pleasant and very helpful!

Mr. Palmer was exceptionally personable and made us feel as though he had a vested interest in our personal satisfaction with the product.

comfortable with the commitment.

Welcoming!

I'm very satisfied. Professional and efficient

Love my agent. Always friendly and very helpful. Would recommend to anyone.

Excellent

It was a stress free experience. Zeke was very helpful and pleasant all the time.

Nice and thoughtful :)

Mr. Palmer and his staff were knowledgeable about Allstate's products and helped me get a policy that not only met my needs, but saved me $480 on my annual premium as well. I have already recommended Allstate and Mr. Palmer's office to my friends and coworkers.

Great customer service and gets the job done in a fast timely manner. They stay on top of things so you don't have to. Very easy to do business with. Recommend highly to everyone.

very good- staff is very friendly

good people they were so kind, explain everything for me. Thank you

Is. A very. Good experience I am. Really appreciate the service

Great

I like having my agent right down the road that knows who I. am