Multiple emails go unanswered and phone calls go unreturned if you're dealing with Felicia (the owner). They also didn't report my coverage to the state so DC DMV hit me with a $255 fine for lapse in coverage. I had to go to the DMV to get it sorted out.
Multiple emails go unanswered, phone calls go unreturned if you're dealing with Felicia. But if you get her staff Jerry, she's great! She knows her stuff, provides excellent communication and customer service. If she's busy, she'll take your number and call you back same day. If you have a question, she'll look it up right away. If Jerry ever branch out on her own, I would follow her.
Felicia and Jeri team up nicely to ensure your families protection in all aspects of the insurance industry. Give them a call in the DC area for the best service from the best Insurance Company in the country!
1 
Felicia's team is the best!!!!!
1 
this company put the wrong lien holder on a title transaction. It took over 6 months to fix the error. Costing me thousands of dollars. Losing my bank. Unprofessional knucklehead staff....
1 Bad customer service
I emailed another Agent and didn't receive a response. After three days, I emailed Felicia's office and received a response within less than an hour. Contact and communication was easy, despite the three hour difference. Everyone I talked or emailed with was very helpful, fast, and were able to help me concisely so the process was very easy.
My experience was perfect whenever I needed to communicate there was always someone avaible to help me. I look forward to being a Allstate member for the next six months and beyond
1 I'm very satisfied with Allstate service.
You change my initial believe about how insurance companies operate , I feel so comfortable and confidence that Allstate got my back anytime
1 Good
No I don't like canceling my insurance when said Have until Tuesday to get the payment in to Allstate I got the money in the bank will be at your office today yours truly Edward Fisher III now what you're selling me out I did value your service but to recommend a friend or my colleagues I would say no no more
The service I received was good, but the Auto Policy was astronomically high.
1 It was a pleasure
1 Very good
Exelente seguro precios razonables y un Exelente servicio al cliente agentes daysi y felicia .
1 
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