Allstate Insurance Agent: K J Arbues

I have had a long standing relationship with your office but until recently did not need much contact. I had a traffic violation for the first time in years and saw my rate go up. I contacted the office and worked with Ryan to identify the issue as well as the solution. He assisted me ever step of the way, even helping me with a number to reach someone to set up traffic school and provide me reccomendations on how to reduce my premiums until all was resolved. His consistent communication, commitment to my needs and his genuine care are not the reasons I joined your office but they will be the reasons I stay. Huge thanks for Ryan for being truly “one of the best”.

Always helpful and very friendly.

The people at the Manhattan Beach agency are great but I'm having second thoughts about the quality of Allstate as an insurance agency.

Antonio has helped me on several occasions and in a very timely manner. He's great.

I have had a wonderful experience with Allstate and the K J Arbues team. I recommended Allstate to my sister and niece and they are now very happy!

excellent service

Excellent

Gratefully, haven't had an ********. Been with Allstate for decades. Alot if email correspondence lowered the score slightly.

All my questions or any concerns have always been handled professionally and promptly. The staff have been helpful and kind at all times.

ryan is the best.

All my conversations and questions have been handled professionally and promptly. The staff have been helpful and kind at all times.

Asked a question about the discounts on my plan. Got not respornse

No problems. KJ has been very helpful...

Excellent customer service.

Excellent customer service!

Ryan is absolute great!! very responsive and accurate. Great service.

Very accommodating and friendly. You all know who I am and I really appreciate that.

I wish there were more discounts.

i have had good service. no problems

No comment

Always fast & courteous

thanks

Okay

Huge all state fan.

The experience has been very good. My agent is quick to respond to my inquiries.

Quite pleased

n/a

Excellent service. Very pleased.

Excellent service.

Very kindly and I like them. Thank you

My husband had one finder bender and our rate has increased by $100 monthly! We are now looking for a new agent.

A +

Tony was incredibly helpful this afternoon! Very pleased with the service I received.

This is a second question!!! Annoyed at being bothered about this feedback

Experience has always been excellent!

Great service!

Please know my email is at seidelwa@gmail. com

I've asked you to call me and you didn't 310. 745.1926

Slow to respond to requests. Have left voicemails and never got a returned call. Emails slow sometimes does not respond. Kevin

I felt fine.

Very good Excellent service

Agents very responsive and efficient

I've been with the Manhattan Beach Allstate agency for 30 years, first with John Daltorio,& after his retirement, with KJ Arbues. What a great transition! Over the years, KJ has been so great to myself & my family; always extremely helpful with ALL our insurance needs!! They are like friends,& after all these years, I'm still very satisfied!!!

GREAT SERVICE

it is fine.

very god

Great courteous insightful. A keeper

Phone representative was knowledgeable and efficient. Successfully helped my with my issue.

Good access by phone and email. Never a problem contacting anyone. Have not had a claim so far, so that experience had to be seen. But so far so good.

Everyone is always very helpful and attentive.

Fine

All I have ever done is pay my premiums and I like it that way.

I have always had promt service with K J Arbues. My concern is the premiums continue to climb every 6 months. Even without any trafic violations.

I was really disappointed to find out that my vehicle insurance was going up, starting August 2017, due to an increase in mileage on both vehicles on my account. However, I was very happy, when Ryan offered to help me find a better deal on my homeowner's insurance. Since yearly, my home owner's insurance increases, I was very happy to hear Ryan tell me that I was going to be able to save $239.00 on my home owner's insurance, this coming year. In addition, Ryan offered to help me yearly go over my homeowner insurance policy to see how I can save money and not have it go up yearly, as it has been doing, since I got homeowner's insurance with Allstate. THANKS A MILLION, RYAN!!!!! Thank you, Ryan

I'm very like Allstate company. I'm recommend my friend about your company.

Great experience, very helpful staff

The service was again suburb.

I have been with Allstate for 15 years at my current address and have not file a claim, when I needed help on a claim due to pipe issue you would not help with the problem. So at this point I will be looking for quote on other policy.

K J Arbues and her staff are knowledgeable, responsive to inquiries, and personable. It is nice to do business with such professionals.

I've only had great experience with your office!

My experience with my phone call was fine. I don't, however, appreciate getting multiple notes asking for feedback. If my experience has been very bad or very good I would have giving feedback with the first note. Now I am only giving feedback to try and stop the notes from coming!!!!! And now I am having a negative experience.

This Allstate agency has always been courteous, prompt with answering questions, and just an overall friendly agency to work with. Thank you.

Good service from KJ Arbues and Maria Gonzalez. Timely replies to emailed questions.

I have been a long time (15 years) customer of Allstate and I can honestly say that I'm considering not being insured by this company anymore. I have never had to think about my car insurance as much as I have these last few years, mainly because some piece of information constantly needs to be updated (and updated again when it's not done the first time). And we haven't even had any accidents. It's frustrating and I just don't want to devote that kind of mindshare to my car insurance. In my opinion it should be effortless.

I have had a very positive experience with KJ Arbues and Allstate. The staff is knowledgable and willing to assist with and clarify and questions. Thanks for your service!

I like Allstate.

.

Please change the records to reflect that my father,James, has passed away. Cindy(daughter) is the contact. Thank you

I always have a good expertise with you guys. Happy Holidays.

Maria G. is always there when I call for anything!

Worst service it happy at all

I have recently moved to the area and had no interaction with the agency. At this time I cannot express any opinion.

Fast and friendly service!

very friendly and helpful

Most helpful. Very prompt and courteous service.

Overall positive experience. At times I felt there were communication issues (ie-my email address was "lost" as an explanation for not responding and call transferred to a service while agent was out of the office). I did not always feel totally confident in the answers I was getting. In the end, it turned out fine.

Awesome I feel everyone there is very helpful Maria has gone above and beyond to make sure I'm in good hands

ok overall but still waiting for a life insurance quote that I ask for to see if I qualify for it other than that it is been grat

When I need answers to something I am not sure of, the staff quickly answers my questions very professionaly. Would not ever go to another Insurance Company, my hats off to all of you!