Allstate Insurance Agent: Kenneth Hartenstein

I feel very good Ken return my calls and always there when I need him

I think the rates could be better and whats with this depreciation

Very good experience, but I feel my insurance should be a lot cheaper, been with you all for number year with no accident. Very good comppany.

Professional and friendly service.

Have not had any problems. I often get helpful emails.

Vey good, professional, respectful,honest is how i describe you to my friends

My experience with the company and my agent is excellent . My complaint is that my insurance keep going up even with excellent driving my drivers insurance keep increasing! I am currentlycurrently trying to find cheaper auto and home insurance I am currently talking to different companies and I finding lower prices! What I’m paying for liability with Allstate now, I can actually get full coverage for the same price. Like I said Ken had been awesome but the prices are too high for me And I can get much cheaper home owners insurance with a few other insurance companies. Hope this survey helps

So far So good

good job

Very friendly and professional

Ken's office is always available to talk about policy or answer questions on phone or in person. Easy and quick to pay in person at office. Thanks for all the years, Ken

Great job

Ken has taken very good care of our insurance needs over the years.

It has been a great experience

It was very upsetting to learn I could save almost$400 a year with a different company!!

Excellent. You are very personable. You always answer my questions honestly and I feel I can trust you. You send me updates regularly which really helps. Thank you for the excellent service

I have been very pleased with my agent. When I pay my bill by phone I always have a email of my payment fast. I will continue to have All state as my insurance as long as I drive..

Great customer service, extremely knowledgeable and friendly.

Have been a client of Ken's since 2006. He is always helpful, prompt and courteous and has your best interests in mind. Definitely recommend!!

My experience has been good. I have a very nice, helpful agent.

I have had insurance with Ken for years and I trust him and plan to be a loyal customer for years to come!

Great customer service. These guys are the best

Only complaint is the increase in cost of premium after being with Allstate for more than 45 years.

Helpful people. Very easy to talk to. Insurance that's understandable

The entire process was IMMENSELY quick and very easy to navigate. Thank you so much for the expeditious service.

Very friendly office to talk to. Any time I had an issue it was easy to give them a call and sort it out.

Ken, The level of service that Ken provides is excellent. I couldn't ask for a better experience every time I have contact with him. He acts with a sense of urgency which makes the client feel important. I recommend anyone/all to give Ken a call when looking for insurance. Thanks Jim Barenkamp

I want to thank Megan for taking care of me after I was involved in a car accident on Nov.30th. I was getting a run around and Megan went out of her way to take care of me when it should have been the other insurance company who should have been there, she made a lot of phone calls on my behalf But after a week of many phone calls not only did I have Megan but two other ladies from the other insurance who finally reach out to me and was taken care of that very same day on December 8th. I have never been disappointed on any service I have gotten through Kenneth Hartenstein's office in Fairview Heights, Il and I have been with him since 1985 and have no desires to go to any other insurance company. Thank you Kenneth Hartenstein for hiring the right person to help you and thank you for being a good agent Sandra Callahan

very helpful

ok

Ken has been my Allstate agent for several years. He is always very helpful! Thanks Ken!

Have had a great experience ever since ive been with all state. Ive been able to add & remove & add other drivers on my policy as needed without any issues!

I've had Ken as my agent for several years and have always found him to be very helpful and attentive whenever I had a question or needed help with something. We definitely recommend him as an agent.

Very expensive

Ken is a very nice man and he always helps us in every way. Has always done a great job ok

Kind of expensive

I’ve been with Ken for about 2 years now. He’s always helpful and looking out for my best interest.

Overall excellent experience. Very knowledgeable and friendly.

my agent Ken always has me covered and always a good experience

Great experience. Really looks out for the customer

It was very good

I've been with Ken for about five years. He's Always there when I need him. Him and his staff has always been professional, respectful and curteous towards me.i would recommend him for all tiff insurance needs.

It’s not with the agency people but Allstate. My premiums keep climbing and you are punished for having claims. Lastly I see these commercials where you get paid for not filing a claim and I don’t see any checks in my mailbox!

Allstate insurance prices seem to go up too frequently and is beginning to become unaffordable.

Ken and his assistant have always been very professional and courteous with me. Whenever I’ve had to file a claim or had a problem, they’ve been very helpful. They have also helped me out in a timely fashion,

I’ve been with Ken , for a while now and I really enjoy his services , every time I need anything he’s always very fast on taking care of me.

Fast and friendly

I was very satisfied. Ken is the greatest he answered all my questions, and is always pleasant.

Ken is a great agent to have. With a simple phone call he will take care of your question or need. He is as much a friend as he is an agent.

Great agent. Good response team.

All my questions were answered.

Satisfied. Personal care. Prompt attention to claims.

Very pleased. Excellent customer service.

Good. Always been able to answer questions and take care of needs.

your insurance company is good but my agent is better , the main reason I stay with allstate he takes care of me when I need it

My agent, Ken Hartenstein, is always pleasant to talk to and his staff and office has always been very helpful and friendly over the past 30 years that they have been my auto and home insurance.

Always a pleasure to stop by Ken's office.

I always feel I can call and get a friendly conversation and always feel comfortable having Allstate as my provider. Thank you

Ken is always friendly and very knowledgeable regarding our questions.

always good.

very good

I HAVE HAD ALLSTATE FOR THIRTY YEARS HAD TO CANCEL MY AUTO INSURANCE BECAUSE STATE FARM IS HALF OF THAT I WAS PAYING SINCERELY MIKE BAUER

Ken is always available when ever I have questions, wouldn't trade for another insurance agent, Ken is the best, no question is to small or big for him to help me with

Very nice and easy to talk with

No comment

Wondering why my insurance rates are creeping up again. And why I have to call everytime?

I haven't had any problems. Ken is very responsive.

Ken is the best agent I have ever had. Allstate is also the best!!!

Ken has been great to my family and myself for nearly 20 years! He is like family.

I have been with you gor over 12 years, love the company

good since Ken is a great asset and always work to satisfy my request

Great. Been with you since 2002. You Have to be doing something right.

My family has been with Allstate for yrs and have been satisfied. Ken office is always very friendly and Ken always remembers your name even if he only sees you 1-2 times a year. As long as the rates remain competitive I do not anticipate switching..

It is always a pleasure working with Ken and my allstate team.

I have used this electronic process to ask questions that I'm still needing answers to. Is this an agency issue or an Allstate issue?

I am very pleased with the support I receive from Ken. A definite asset for Allstate and its customers.

Great. Very helpful. I was having trouble with the app and Ken was very helpful.

Ken made getting insurance on my home and car quick and easy. I would highly recommend him to anyone else looking for an insurance agent.

We've been with Ken a long time. Everything is going really well. So from my perspective, there's no reason to change anything!

I feel Allstate acts quickly on any claim I have had.