My experience with a claim was not a pleasant experience. Erica Houston did not respond promptly and took weeks to respond to where I had to contact her supervisor. No one explained the process as to this was my very first claim and it was water damage. Things were told to me late as far as getting someone to dry the area. I also stated I travel frequently for work and needed an adjuster to come out soon as possible or when I would be available. This process didn’t go smoothly either because I had to schedule twice and again contact the supervisor. However, Michael Weaver and his staff have always been pleasant and assisted me with my needs.
Whenever I have problems and I need some copy of my documents they are there to provide me what I need,Jersey Mijares and the other staff are all very courteous and willing to help.Michael Weaver is awesome,he always send me holidays greetings and greet me on my birthday.Their service is excellent.
Since leaving State Farm and coming to All-State, I've been very pleased with the level of support I have received from Michael Weaver and his staff. I have already offered a good word to my peers about their service & hope they follow through and come on over to All-State.
We decided to switch from Nationwide to Allstate a few years ago. We have had nothing but outstanding service from Mr. Weaver and his Team. Never had a complaint, a few questions here and there but only minor issues. My wife praises Mr. Weaver for his time and support, the best ever Customer Service!!! Job Well Done!!
My agents have always been been friendly, thorough and accommodating in many ways. Would highly recommend to a friend or family member. From the time I signed up, I was offered a great deal. When my car was stolen, each agent has been extremely thorough in making sure I was offered the best service and best deal to match my situation. I am more than impressed.
IF I COULD GIVE IT A TEN, I WOULD Micheal has excellent customer service. Very knowledgeable, patient, caring . I had the pleasure of meeting Michael in 2016. When I took out a motorcycle policy with Allstate because they were the cheapest at that time. Since then I have added an auto and renters policy. Saved money and received money back from my past insurance agencies thanks to my agent. I am currently earning money through their Drivewise app. I am so PLEASED with my experience thus far that I'm looking to add life. Just like the slogan, I truly do feel like I'm in good hands. It's amazing!! It feels good to do business with a company that gives back in more than several ways to its customers. Keep up the good work and I'm a customer for life!!
Michael Weaver All State agency was very helpful with helping me setup my policy they made me feel comfortable and at ease. They answered all my needed to know questions with a smile from the moment I walked in the office until the time I left, that's really important to me, what really shocked me the most Mr. Michael himself came out and introduced himself and thanked me for starting a policy, he also cracked a few jokes lol, Thank you All State Micheal Weaver Agency WALDORF MD, very knowledgeable with starting a new policy and they all did it with a smile very impressive Thanks