Very good Experience
Outstanding service.
My agent is so patient with me every time I call.
Always helpful
Thanks for saving me money!
Thanks Monica for the great service you provided with my insurance quote. Definitely will will recommend your agency for insurance.
Always helpful and patient with me when I call with so many questions.
Asked to many personal questions
Agent is always helpful!
Nice and friendly service.
Like the service, but rates keep going up!
Me and my family always stop by the office for our questions and Monica always answers our questions and is very patient.
My agent comes to my restaurant to discuss my coverage's. I am so thankful that she takes time out of her day to make sure I understand.
Monica is always helpful when I speak to her.
Absolutely satisfied and confident that you have my best interest at heart.
4216 Beach Shore Cove roof is still LEAKING, Water and stains are in the ceilings, garage and bathrooms. After filing a claim (you may reach out to your claims dept for dates) etc... The Claim Adjuster came out did an observation with repair personnel. I was told that the deductable was MORER than the damage.. As of today my 3rd bedroom has the same open hold w/ MOLD stain and leaking during heavy rain. I have to put trash bucket to catch the water. The garage ceiling is continuously leaking/SAGGING as well as water puddles. During this period I suffered a sever loss (Mother) and had NO strenght to persue this claim. However I would like to suggest WHAT other means do I need to take to get my property REPAIRED, also since then other high winds have BUCKLED the roof and blew off additional shingles.At this point Allstate has failed on ALL levels, so I will have to move forward via New Reporter/Attorney. Our safety and health does MATTER!!! Good Day
It was good
Great. Prompt response from agent and great price for recommended service.
I believe u try to my sure your customer is covered with best coverage at a fair price .
Trustworthy
The staff are professionals, knowledgeable and friendly. A lovely place to do our business.
Outstanding
Very pleased with the service I have received. Friendly and professional.
Allstate takes very good care of me. From my agent to my adjuster. You guys are GREAT
It was very professional and she answer all my question and I was very please with my Agent Monica Wallace.
Good.
Friendly and courtesy of the staff.
I'm not very pleased. Our insurance keeps going up without explanation. I emailed you to get some answers and so far haven't heard back. It's been 6 weeks. Not happy. Plan on changing insurance companies ion the future.
Mrs. Minica Wallace have been always prompt and courteous in addressing any issues that we had. It is a plus to have such a friendly local agent to deal with our insurance needs .I have no problem recommending her agency services to family friends and co-workers
Outstanding service
Pretty good communication from you guys and always keeping me updated with my policy information. I WISH MY RATE WOULD GO DOWN..
Been with you about six months. It has been a great experience and I recommended two people to you since. Karon Jean Phillip who purchased insurance and Beverly Bradshaw who is viewing the proposal you sent her.
Very attentive to all inquiries.
It was a great experience.
The guys in the office are always ready to assist me with whatever questions or issues I'm having. Thanks
Hi. I have always received very good service from this office. They are just great with answering all my questions and helping with any problems. Monica is always knowledgeable of any insurance question I ever had.
Great ! No issues at all.
I have been an Allstate customer a long time and my agent is always nice and courteous to me when I contact their office.
The Wallace Group is always professional and tries to answer my concerns on the first call.
The Wallace Group is very professional and friendly. I appreciate how my insurance coverage's was explained to me.
For the small amount of time I've been with Allstate, my experience with them has been nothing less than Great!!! They make you feel wanted and at home. Just like a small family. They make me feel like my needs are at the top of their priority list. There has never been a time that I have called and wasn't greeted professionally. Thank you Monica and the Allstate family. Paul Neely, Memphis
Monica does an outstanding job and is always prompt with replies.
Had a good experience, although I think All-State should notify you before taking the money about other former insurance documents needed to complete the process.
All my questions and needs have always been addressed promptly through my agent. I am so grateful for all the help with my daughters accident in my car as she was learning to drive and the lady stopped quickly and she hit her.There was minimal damage to her car but she tried to sue us for 150,000. Thank you Allstate for all you do.
We have been with The Wallace Allstate Group for a year now. I must say it has been an great experience being a customer. We have found the Wallace Team to be a very professional one, very helpful, friendly, always asking if you need any other products they offer, and they always inform the customer that they are always there for you. In essence they treat you like family. Oh don't let me forget we love the rate we are paying. Thank you Wallace Group
Monica and her staff are always friendly and professional. They always provide excellent customer service.
My agent is always friendly and very helpful and takes my payment over the phone every month. That is a convenient service for me.
I was taking very good care of by this agent. I can't ask for anything more.
very good service
Your company cares about your client, me. .. Thanks for great customer service.
The Wallace Group saved me money and they are very friendly and professional. I look forward to saving money with my house being with Allstate also.
Mr. Dariet Wallace was really professional and helpful when he explained my coverage's. He also saved me lots of money.
The Wallace Group is always friendly and helpful every time I call with my questions.
The Wallce Group makes me feel like a VIP customer. They are professioanl and very personable while handling your insurance needs.
It was a great experience. Monica Wallace had a lot of knowledge and was always available to anwser my questions by phone or email. I would recommend this Allstate branch to others.
My experience has been great!
I should be able to print ID cards online not wait two weeks for mail.
My agent is very helpful and always responds to m quickly.
My initial contact over the phone with my Allstate rep, Mr. Dariet Wallace, he provided me with a fair and precise quote for homeowners coverage. His confidence and demeanor struck me as being very competent and proficient while providing us with extraordinary customer service. Not once did I ever felt pressured to convert my policy. In this new age of non-personable technology, I found Dariet's customer service skills to be extremely personable and quite refreshing. Great job! Kevin Moore
Monica always provide excellent customer service and professional services when I contact her. Kudos to Monica for always getting back to me in a timely manner and helping me understand my insurance.
Great!
very pleased,excellent service
You guys were AWESOME!!!
It's been a good experience, I commend Ms Wallace for searching out and finding a quote lower than expected. Thanks
Very friendly and helpful, even drove to my house to meet me.
Monica is very helpful and kind
The agents were really nice and friendly. Explained the coverages really well
I always receive very good and courteous service whenever I call your office. So far the service you have given has been excellent. Thanks
Very appreciated
very good they were helpful and took time to help with anything I did not understand
Excellent!!!
great
I love it. The people at the Wallace group are very polite and very friendly.Looking for an honest, genuine insurance company? You found that with The Wallace group.
I am loving it.
Very satisified
Good service
I appreciate your attention to detail and your responsiveness. You worked with me on my budget concerns, which was a major concern.. I also appreciate how easy communicating is with your agency.
My experiences with Monica Wallace and her agency have been very positive. I had an issue with a wrong checking account number which was my error. The team was proactive in helping me figure out and resolve the issue while ensuring my coverage remained in effect. And overall working with them has been great!
I appreciate your patience and professionalism. Customer service is the best.
Love them they are friendly and all I do is call them tell them to take my payment off my card ,dont have to mail or drop off payment ,they just a phone call away thank you so much for being there ,love us Sarah bobo
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