Allstate Insurance Agent: Paul Rue

I Felt very disappointed. Because I added a vehicle and my payments was very high. I was told that my payment would be around $300 and something dollars when I renew, but it wasn't.

Best insurance agent I have ever had and excellent customer service

I feel taken advantage of. My rates were 2x higher per period than ALL other insurance companies with co accidents, break-ins, or high mileage.

No hassle. It was great. Didn't have to really handle any weird paperwork or other business. Insurance, straight forward and simple.

Very helpful they always answer question that I have

Excellent in every regard . .. Paul Rue and his staff are professionals. Knowledgeable, polite and prompt. It is a pleasure doing business with the Paul Rue Agency. Jules Stine 404.281.6804

Great experience. No problems.

It was alright.

I love Allstate because they make everything easy and they are always so pleasant!

Amazing job on handling all insurance issues. I couldn't have asked for a better team.

Every time I've needed Paul and his team they have been exceptional in taking care of my needs.

Always have a good experience

I’m unhappy about my plan changing out of no where. They say I had “unreturned documents”. I returned them and month later no changes. I feel like I’m being played with

Bad customer service

No Comments

Looking forward to great savings and awesome protection with Allstate!

I have had nothing but good experiences with Paul Rue’s agency.

Chill out with all of the email communications. It's too much.

No issues

When signing up and and renewing the first time, the staff was wonderful and made sure I understood everything and had the best discount. Upon the second renewal, I was contacted to set up an “over the phone” appointment in which Allstate would call me so we review everything again. I never received that call and now I’m paying much more for the same policy. I’m disappointed

I had a very good experience.

So when my agents business got closed down I was switched to this agent. No big deal but when I wanted a policy update I emailed him twice and never heard back. Plus I also asked for a quote on a new policy and nothing.

My current agent is no longer in business so my policy was transferred to this agent. When it was time to update my homeowner's policy I emailed him with the change and a need for a quote for an automotive policy. Did not hear anything so I e-mailed him again and still nothing. What was interesting is they didn't bother to get back to me but the next day I was added and received their marketing e-mails. Pretty obvious where their priorities are.

This is good, emailed him twice about a policy update and quote for a new policy. Never heard back, however I was added to their marketing newsletter, which I opted out

So this is an agent I was transferred to, and when I needed a policy update and quote for a new policy I emailed him twice and never heard back. Even better instead of getting back to me they added me to their marketing emails.

I have always had a great experience with Paul and his service agents. They have helped me through thick and thin! I feel fortunate to be an Allstate customer!

So far I am satisfied

Way too many emails and letters.

I greatly appreciate the help I received n the plan of insurance n the amount.

it is great!

Always a pleasure to deal with this particular company. Great customer service! My inquires are attended to in a timely manner and to be totally honest... I have sought out competition and nobody can match what I am currently paying for my policies I have with Alll State- I was truly impressed

I have been with Allstate for years but really need to **** around for better pricing and coverage. It has been years since I had had a claim (Mid 80's), the service was very good.

Wonderful and easy to work with! And local neighborhood too!

So far i respect that AllState offered me a competitive rate but I don’t appreciate the fact that I had to get life insurance just to get the low premium. Then some random lady calls and told me I had to do a physical exam at 27 and couldn’t even draw my ***** to do so. It was an awkward experience so idk what to say about this place but good luck lol

Good so far

Great staff

Uneventful, which is a good thing.

I have been satisfied with the service provided by Allstate. Mr. Rue and his staff have been very attentive to my needs.

Its good

Good experience

Great!

Completely satisfied until recent experience of adding persons to my policy without my consent. My agent handled it. Thanks!

My agents is very professional and knowledgeable. S

Poor on local level

I will be moving my Allstate account ASAP. to another much higher rated agency. I must have been SOLD to this agency, WITHOUT my knowledge, from my o]previous agent. I have tried twice to contact Paul Rue over the past TWO weeks to NO avail to ask a question. TERRIBLE CUSTOMER SERVICE.

THE INFORMATION I RECEIVE WAS VERY HELPFUL IN MY DECISION MAKING AND CONTINUING TO DO BUSINESS WITH ALLSTATE.

With Allstate I'm getting more for my money then any other insurance company that I dealt with

Satisfied

Agent overcomunicates with email spam, but when emailed for help with a quote was unresponsive.

Do NOT purchase Allstate insurance. Even if you do not want to do business with a perticular agency (like The Paul Rue agency) Allstate will FORCE you to deal with an agency/agent based on your address. If you call the Allstate 800 number your call will be automatically routed to that agency (no matter what you do to try to get corporate customer service) and if it’s routed to Paul Rue you are in for an unsatisfactory customer service experience. I called the Paul Rue agency and a lady answered the phone like she was answering her personal phone (she doesn’t even take the time to say the name of the company! I have rarely encountered that when calling a business). She has an unpleasant attitude and everyone at the agency (including Paul Rue) does not have customer service in mind. The days of sticking with the same company and limited quality insurance options are OVER. But I am thankful for their poor service skills because after an unpleasant encounter with them I decided to shop around and ended up saving ***$480 on a 6 month policy by switching my auto insurance*** that’s almost HALF what I paid with Allstate! And this is AFTER asking Allstate to review my rates and being told “that’s just the price in this area and there’s nothing we can do about it”. I remember signing up for my first 3 insurance policies with Allstate in 1999. Things have gone down hill with them over the years and there are MUCH BETTER SERVICE ORIENTED COMPANIES with BETTER RATES on the market now. Find another place to spend your hard earned money.

Not thrilled due to lack of . When I do receive communications, they are irrelevant. I think the customer service could be better.

I'm satisfied

c

I feel like the people at this office really care about helping me get the best insurance to meet my individual needs and budget.

I Have had no problems

Paul is always available whenever I need him, his staff very supportive and helpful whenever I call.

The Paul Rue agency make the process of buying insurance an easy one!

Insurance is supposed to help when an accident occurs, yet Allstate dropped the ball and the customer paid as a result. Sure I'm in 'good hands" if those fingers are spread apart and the hands are holding water.

Positive experience thus far.

Great work, and very fast turnaround, which is important to me and my family. Thank you!

Good

Friendly

Great Experience

I've had very little interaction, but what I did have was great. Very nice people that seem to enjoy what they are doing.

You all try to meet my needs.

Someone who has a good driving record and No accidents shouldn't have to pay a high premium like I'm a teenager.

Very good!

Horrible experiences. Agent will not return sny of my calls snd is non responsive at every level. Because of this i have had to cancel my policy

Every time I call the office, the staff recognizes me and answers my questions or gets me help in a timely manner. This office is the best!

I have always had a positive encounter with my agent

AGents did a great job of making my transition nice and a smooth

Consistently wonderful

Please never contact me again

The Rue team is always professional, courteous, and thorough. They are also usually very reliable in responding on items which require some research.

Awesome agency with very knowledgeable staff! Will definitely take care of all of your insurance needs.

Great experience with this agency. Give Paul and his team a call!

Great team, excellent service. Definitely in good hands!

Paul and his team do a great job and care about their clients!

Great agency and a great agent! Never a better experience and saved me money!

Excellent so far