i rarely stay with the same service provider for as long as I have stayed with the Sam Mezzio Allstate Agency but they have Truly been the most efficient, cordial & error free insurance agency I have ever done business with. Sam is hardworking & his staff is ALWAYS helpful & knowledgeable & in our busy lives I have peace of mind of a No Stress Agency! Even Geico couldn't. 100% grant this peace. I am not a family member promoting a family owned business; I am just a customer who truly appreciates my Sam Mezzio Allstate Insurance Agent! Try them you will be happy you switched & will feel the same close care & peace of mind I have
Hi Sam, our experiences with your agency historically has been great; however, the last experience when Jessica hit a deer last month was poor. There was a lot of calling and prompting necessary in our claims follow-up due to weeks of inaction where we didn't know whether the repair was going to be covered and to what extent (I.e., whether the vehicle was going to be considered "totaled" or not). Jessica essentially was without a car for one month during this time as we don't have that benefit on our policy. Jessica and I just watched a commercial the other day where Allstate has a satisfaction guarantee or some type of refund applies. I'm not sure whether that pertains to our deductible or other refund, but I feel that would be appreciated in this situation. Thanks, in advance, for anything you may be able to do to assist us here. Sincerely, Mike