Allstate Insurance Agent: Shawn Peterson

Shawn and his staff have always given us great service throughout all of our many years with Allstate.

I was not happy when time lrequested an asmentment of my roof after a hail storm

We’ve been with Allstate for over 30 years so the decision to change carriers was difficult. It’s been a pleasure in every aspect, we are simply at the stage in life that it was time to make some changes in most area of our lives, including insurance. Karen McGinnis is wonderful, she was always most helpful and I knew I’d be well taken care of when I needed something. I will definitely recommend Allstate to others.

Great experience party due to knowledgeable and friendly front office staff who are quick to respond to inquiries with complete and appropriate answers and guidance in addition to good coverage provided by Allstate.

I've been with Allstate for many years. Representatives for Allstate want to total my car. That's crap, it makes your car a parts car. Allstate's total loss department in San Antonio is filled with incompetent employees. Thought I'd be "in good hands." Epic fail! Allstate San Antonio has no use for customers once it is "assumed" a vehicle is totaled. A squeaky wheel eventually will be oiled. Unfortunately, It required a vast amount of patience and time.

I’ve recommended this agent to several people and I am pleased with the service from Mr. Peterson Agency.

Very professional, knowledgeable and always helpful. Shows empathy.

Great !!!

The best people I have ever had the experience dealing with in regards to Insurance. The entire staff is very friendly and knowledgeable. I switched everything I had relating to insurance, over to this team. Very pleased.

No

GREAT

Shawn, Karen and everyone at this office are the best! I have had insurance with them over 20 years and have only received the best service! They are always there to answer any question I may have and they are so caring and professional!

Shawn, Karen and everyone at this office are wonderful!

You guys are great always taking care of business.

We have been. With you far several years, now. We have had several auto claims in the last few years & the Service & outcome have been very good.we plan to be with &Allstate for the foreseeable future.

Shawn is a true professional and always answers any questions in a very timely manner. He makes Allstate Insurance a real positive experience for me and my family.

Everything went real smoothly.

I'm not pleased about increasing premiums especially since we've been customers for so long, but I suppose this would be the case with any insurance agency. However, the staff is very friendly and helpful and seem to genuinely care about the well being of their clients.

Too many surveys

I have been a customer of Shawn Peterson Agency for about 20 years. Their personal customer service is amazing. They have been available to answer questions & help in any way. I definitely recommend Shawn Peterson Agency.

Absolutely the best.

Always friendly with great service

Very helpful and friendly. Think allstate needs to consider a different repair shop besides service king!!

My policy simply renews every year without incident and so I have had little interaction with the agency.

Karen was very diligent and helpful in answering questions, providing a reasonable combo home/auto quote and efficient in getting us transferred back to Allstate with Sean. She established our accounts in a very timely manner considering she knew the timetable provided to get new insurance was short. We are quite satisfied with our experience.

I never hesitate to recommend he Allen office of Allstate Insurance. The staff have many years of experience and Karen and Shawn are friendly and efficient. Such good service is often hard to find, but if you need a good rate and like doing business with people who don't make you feel like a "number" take a drive down Main Street to the Allstate office to experience a business with yesterday's values and today's technology Barbara Gude

Always helpful and provides excellent service

no complaints, everyone is great

Great Thanks Helpful as always

I did not feel pressured to get additional insurance. Karen was helpful and knowledgeable.

Shawn always seems to be nearby and always has time to talk. He feels like a good friend

Karen Arce and Shawn have always been great!!!!

I am awaiting an answer to my query of two days ago. I was told someone would contact me and I have not received a call.

I love my Allstate office! They always make my policy changes so easy. Very attentive and awesome customer service. Keep up the good work!

Always friendly, professional and helpful.

Excellent service. They're always willing to listen and help.

You have always taken care of us.

Karen did an outstanding job understanding our requirements and providing a homeowners insurance that met our needs..

GREAT!

It's been a pleasure working with Shawn and his office, always ready to Assist no matter what the issue is.

Nice office staff!

I have always found the agency especially Karen very responsive to my needs. Again I have dealt with Karen over the past few years and I love her - don't let her go!

Great so far. A little miscommunication in the beginning with quotes, etc. but I believe it has been cleared up.

As usual, Karen was helpful and responsive. Great experience!

Would like an in person review periodically. Rates keep going up? On fixed income I need to see how I can get better savings and still be protected.

Everyone I have dealt with has been friendly and very knowledgeable. They answered my questions promptly and i believe correctly. I'm very pleased.

Great agency, response's to my needs very promptly.

fine

Great service. Experience leads to valuable guidance.

Karen is the reason I'm with Allstate.

Working with Karen is like working with a long time friend. Whenever I need help I just pick up the phone and call her and she is always there to walk me through whatever insurance questions I may have. We have been customers with the same agency for over twenty years. In todays market, that tells you a lot about the people at our agency! Karen is a one of a kind! Thanks, June Brown

calling in for help or information, staff always very professional, says my name, provides information clearly, offers future support, says thanks for calling.

Quick responses. Very clear communication. Karen is awesome.

Could not have been better very very happy with Allstate matter fact I recommended a friend to call you guys tomorrow Friday insurance quote

Very happy with Deborah Makowski at S. Peterson's agency, as being very helpful explaning my insurance needs.

Very pleasant informational meeting with Shawn last week. We're very pleased with all the coaching from Shawn. Valerie and Harvey Firestone

Very knowledgeable and prompt Allstate Agency with great support staff. Shawn has been my agent for over 20 years and I highly recommend him. A+++

Karen was very helpful! She took the time to explain my options for my auto and fire insurance.

I am very satisfied with my service from the Shawn Peterson Allstate office !

Your agency is fantastic. What I am disappointed in is the Allstate company itself. I was in an accident last December and the lack of communication, guidance, assistance was horrible. Not everyone is aware of what to do or how to do once been in an accident. Although I wasn't at fault and the other driver was and also had Allstate, I was left very confused. There are items that needs to be discussed and made aware of that wasn't. For example, certified repair shops. I wasn't told and my car is not fixed right. A 60,000 car, less than a year old and all the money I pay every month, still not fixed probably and I am very disappointed.

All my experiences with AllState have been good with no complaints.

Best experience ever. The staff is very friendly and always willing to help. I never feel like a burden when I call.

It's been a great experience over the last several years!

The staff was very nice and helpful. They even went through the trouble of collecting the premium paid to our old carrier for us. I only gave 3 stars because I haven't had a claim yet (and... more