Allstate Insurance Agent: Sheppard Insurance

Frustrated with mis-information, arrogance and attitude over phone. Rates are higher than other providers.

Loved how kind and helpful they all are. And they always sound so happy

Agents are extremely helpful and ALWAYS take care of my needs whenever I call upon them

We didn't at all appreciate having to deal with an insurance sales pitch right in the middle of a car buying experience. It soured the car buying experience.

Professional and Friendly. Every person I dealt with was courteous and kind!! Much Thanks Shepard Group

Very good

This process to a very long time. I had Allstate file a claim with GEICO and then was instructed to wait for a call from them. They never called. It turned out that GEICO never even had my number or any info on the incident. There was no response from either company for weeks. Neither checking up on the statu of the claim or giving me updates. What should have been a simple process was stressful and frustrating. Simply put, I thought there would be more help in this situation.

It was a great experience and also got a better rate than a I had with another insurance.

Allstate has been ok, but a fe issues with my claim. I was hit by an uninsured vehicle in May which totaled my car and caused injuries to me. I was told this morning that I needed to schedule my follow up exam soon because it had been 3 months since I was seen at the ER. I have been referred by doctor for a follow up appointment but still because the Quest ER facility had not sent my exam results to my doctor, the follow up exam had not yet been scheduled. This morning on a phone call I was told that I needed to do that soon because if it was too long then Allstate may not correlate any needed treatment to the accident. My insurance policy says that I have 2 years to receive treatment, but it seems that is not the case. There is nowhere in my policy that explains that I need to see a doctor immediately after because Allstate would not attribute any after treatments as part of the injuries incurred at the time of the accident.

The Allstate agents at Sheppard Insurance have always been very helpful when I've had questions or concerns. It means alot to be able to rely on people you do business with.

you can not take care of your client we are about to lose our loan if so i will drop you!

Thanks to our agent for their efforts in correcting the billing error by Allstate. Our family will continue to allow our insurance needs to be handled by Sheppard Insurance. They are committed to quality service.

I felt extremely well supported and helped! Thank you, Jean et al!

well it has been real friendly but due to a change of workers being transferred the

I am starting to get a little frustrated with our lack of communication from the people at Allstate. Our cars are getting older and our bill keeps getting higher. We have no tickets and we cannot get an answer as to why it is going up? Can you help?

Frustrated with company's billing department, but LOVE my local agents.

Great agent! Very helpful.

You guys really did a great job. Everything we needed was taken care of, and we greatly appreciated Tove Peterson for coordinating the efforts of all parties involved.

While Sheppard Insurance did help me get insured, I was threatened with cancellation because there was a disconnect between my agent, and the main office. I thought that I had straightened everything out when I receive a $500 bill. Numerous calls to my agent went unanswered. Days later, after my agent returned from vacation, my situation was resolved to the tune of a $14 charge that I, on no fault of my own, was due.

Awesome from start to finish!

Glad you were open late. The other guys were all closed, when I needed immediate coverage.I received friendly and helpful service. Right on Sheppard...Right on!

THIS WAS ONE OF THE WORST EXPERIENCES IN CHANGING INSURANCE COMPANIES I've EVER HAD. YOUR LOCAL AGENTS AT SHEPPARD HAVE BEEN TOTALLY UNRESPONSIVE.

The main guy there was the one I worked with and he was awesome

The agent, Nicolas, was great, but when I read about Allstate on line, and the fact that some of Allstate's claims agents were sentenced to go to federal prison for having tampered with the engineering reports of Northridge earthquake I really felt bad.

Concise, friendly, swift.

I've always believed the heart of everything lies in the foundation of your presentation and Nick Coats the manager of the insurance department at Sheppard motors in Eugene Oregon scored a 10 out of /10 in excellent service and knowledge of presenting me a variety of options. I was in the dealership leasing a new vehicle and not only did Nick reduce the cost of my current auto insurance by over $350.00 a year he also provided me with an amazing quote on my home owners policy as well. He has also sent me a great follow up call to help me set up my online service and my auto debit. It is people like Nick that made it easier transitioning from Farmers to Allstate. Many thanks go out to Nick Coats and his entire team. Cheers, T Taylor

Very smooth transition with excellent customer service! Nick Coats was super to work with!

It was great! Thank you!!

The guys were great. They are very courteous very patient. You didn't feel any pressure whatsoever they listen to what you had to say. trying to get you the best deal they can on cars and insurance. Had a great experience buying my car from them.

We had a very pleasant experience with our agent Nick Coats...He took the time to explain every thing and compared our old policy with the policy he was preparing for us. No pressure was envolved.

Nick Coates was very helpful. I appreciate the time he took to answer any questions I had. I do have an issue with what I would assume is the head office with communications they send out. I paid my premium 6 mos in advance & later received a letter stating that they have tried reaching me and have been unable to. They go on to say that if they don't hear from me in the next few days my coverage will be cancelled. A phone call to myself or agent would have been appreciated.

I was welcomed and Nick did his best and did find me a better deal. I am saving lots of money and I am very happy. I am happy that Theresa who I bought my car from referred me or else I would have not know that you guys had insurance agents at the dealership. So thank you. You guys are great.

Haven't been with you long but experience is very satisfactory so far :)

Very professional and easy to talk to. And quote was very competitive.

Mike was very helpful with many things. thank you.

Very good survice, handled all my problems very professionally

Great. Wonderful service

Ryan Eckert was very helpful and patient and explaining coverage to me. Brand-new customer so it remains to be seen

Very easy to work with and responsive to follow up emails.

I feel very positive. I feel we had thorough and careful attention.

We were able to save on our pickup and car after 40 years with another insurance carrier. We received thoughtful, thorough consideration setting up our accounts and help in transferring our carrier.

Efficient, professional. I wish we could have streamlined the information gathering process though.

Very friendly and helpful. Offering a variety of coverage options without the pressure to enroll.

Very good people , very good company and good price .

THIS INSURANCE HAS BEEN SO EASY TO PAY ON A SPECIFICATE DATE. I LIKE THAT I DON'T HAVE TO REMEMBER WHAT THE DAY IS. THANKS AND WE WILL CONTINUE TO BE CUSTOMERS.

The only thing that really bothers me is my payment is scheduled to come out of my account on the 22nd and I'll get an payment confirmation on the 22nd but the money never comes out until almost a week after. therefore it causes me to think the money has come out when it hasn't then other bills are paid so there's no money in the account when it tries to pull it out. Then I don't get notified that it wasn't paid till the next bill which I ended up getting an extra fee. Not happy.

Our agent Nick was very professional and prepared, providing my wife and I with multiple well thought out cost effective policies that not only increased our overall coverage for home, auto, and motorcycle, but also saved us a substantial amount of money in the process. We have and will continue to refer all of our friends and family to Allstate and specifically Mr. Coats. We feel very secure knowing someone is looking out for us. We are definitely in "Good Hands". -The Breedloves

Great service, great rates! Sign up was convenient and easy and I left the dealership knowing I had coverage. I would absolutely recommend Sheppard Motors and Insurance to friends and family.

Ryan Heckart and Nick from Sheppard Motors have been the best! I am especially happy with Ryan, our agent. He is the best!!

Am pleased with Michael and Ryan. They both have been there to answer any question I have had or have. Am very happy with the customer service I have received, thus far. Hope to be with Allstate Insurance for a long time. Thank you for your service!! Hilda Theriault

Thanks much, nick always makes my experience easy and enjoyable

Sheppard Insurance saved me a considerable amount compared to my policy with State Farm. I really appreciated the agent's follow through and comparing the two policies while I was making my decision.

Agent was very helpful and friendly. There was no high pressure sales pitch. He showed us price comparison and gave us a much better rate than we had previously.

Good

Nick was extremely helpful!

Ryan has been a huge help. I appreciate the willingness to get things done and his call backs are timely. He is doing a fine job keeping me with your company.

Nick Coates was very helpful in saving me money! He was friendly, and professional and continues to be available when I have questions.

I love the team approach, everybody has great attitudes and is very knowledgeable.