When I call I am always given the information needed without any issues no matter who answers the phone. Happily I don't get transferred around I just get my answers. Things are just pleasant and made easy. I have no issues about someone addressing my problems, big or small. It has always been a good experience.
My only experience with Allstate is talking to someone while applying for life insurance. To my knowledge, I never got an official approval or contract, I just started getting billed. I purchased my EQ insurance on line and the only thing that bugs me is that I get a bill in the mail. My renter's insurance is an automatic monthly payment and my life insurance is an automatic monthly payment (which I did not have to do anything to set up - I just started getting billed for it). I'm not sure why EQ would be different.
I love Goldhammer Insurance and always feel like I've got a friend on the other line whenever I've had to call them with a problem. I know that sounds like I'm being paid to say that but it's true. They're good people who have repeatedly gone out of their way to make my problems...well..."less problematic".
Goldhammer Insurance has been great at helping with multiple insurance needs but could be more proactive at finding ways to make sure we have adequate coverage and in finding more efficient methods of providing coverage. Also could be more proactive at planning insurance premium payments.
Stan & JoAnn are fabulous to work with. They helped us get the best life, home, earthquake & flood insurance policies for our needs. They walk you through all your questions, concerns, etc, and take the time to research best options for your unique situation(s). Uber responsive communication. We'll definitely continue to work with them!
I was/am very happy customer. Pam Jollota, the insurance representative who helped me with my insurance, was very kind and patient. She explained everything to me very well and professionally. She spoke with me over the phone and by the time I came into the office she had everything ready for me to sign. I would definitely recommend Stan Goldhammer's branch of Allstate insurance to anyone who's looking for a great/respectful team, excellent customer service and insurance coverage. Thank you