American Family Insurance - Maldonado Agency Inc.

Art has been my agent for many years,he has worked with me on all situations in life and has helped me make the best decisions when it comes to insurance needs....i highly reccomend him and his staff for all your insurance needs....thanks art for all your help

Art was such a great help. He helped me find a better & lower rate Insurace. He helped found me a few different quotes from & helped me out so much. I definitely recommend going to Art.

Nice staff, friendly and informative

Art has always been good to us. We were getting ripped off from another insurance company and Art saved us.

Do not do business with this office. I started a policy in 2017, and paid 6 months in full (because it was an extra 10% discount). When the 6 months was up, I went into the office to have my payments turned into monthly payments, that would be automatically deducted from my checking account. I signed the paperwork to authorize the monthly payments be deducted, and also paid the first month. I didn't think twice about this and thought everything was good to go. It wasn't until I got a paper notice that told me my policy was CANCELLED that I found a problem. Apparently, Art never changed my policy over to a monthly plan, and AMFAM tried to pull the full 6 months out of my account, which was denied because I have a $500 limit without prior authorization . I called Art to ask what had happened, and he stated that he mistakenly did not change my payments to monthly, and that had caused the problem. He assured me it was his mistake and he would make sure it was fixed. The next day he called me to tell me that not only was my policy cancelled, that the only way he could reinstate it was at an increase of $100 per month to my old rate. Suffice it to say that I chose another insurance carrier, and have reported Art and his office to the Washington State Insurance Commissioners office for abuse. DO NOT SIGN UP WITH THIS OFFICE. I chose them to have a local agent who could help me out. I got the exact opposite from them. You are treated like a number and not a person. His answer was to "get another policy for 6 months, and then come back and he could quote my original rate back to me." Sorry Art, I will NEVER do business with you again. And neither will anyone else I know.

I was paying almost $300 dollars for my 97' Toyota Camry at State Farm insurance! Art got me down to about $130 , and I am very greatful! He was very straightforward and did not push me to get a... more

Good service love the staff

Horrible experience. No people skills and changes your policy without asking or telling you. Deleted discounts in front of me and denied it. Worst experience ever with American family. Have dealt with them 16 years but not anymore. Good luck people. Be aawar

New systems so way more smooth all around. Claims process is also very warm with a 24/7 line with actual humans to talk and guide you through the process. Art is always caring and treating everyon...

I have been with this agency for over 5 years. Art and staff give excellent personal care. I prefer having an agent to handle all my needs with a personal touch and care. This agency always takes... more