Angie Hooten-Hughes Insurance Agent

very good !

When my car was hit by hit/run person Allstate did not try to accommodate my with my deductible of $1,000.00/ Service King repair my car and they took over 4 weeks toward the repair, they did not call me only submit texts, no communication and very unprofessional. the lady that work on claim, i have not heard back from her. very disappointed

I like the customer service, everyone is so friendly and nice. Just that every time it's tome for renewal insurance increases, even if you're driving safe and accident free.

Excellent products, Support, & Service. Good Customer contact via email!

Great customer service. Very approachable, open, and honest group! I look forward to working with them in the future!

Great agency to work with

I was very happy with the service I received Would eventually like to have auto and home insurance combined.

Great ,I think you guys do a great job. Thanks for keeping me updated on most things. I really do appreciate it.

Buying a new home and fixing up our current home to sale has being very stressful. Amber Walker was very understanding and patient with us as we set up a policy for the new home. Thanks Amber!

I've had the same auto policy with Allstate and this agency for over 30 years. I think that probably expresses my satisfaction the best.

Friendly, and got our claim handled fast. We have used Allstate since the 70's and have never been disapointed with any claim we have filed.

No

Everything was great!!

I am so thankful for this Allstate group of professional, kind people. We have had insurance with them for many years without having an accident. When I did, the scariest day of my life, every person I dealt with treated me like a friend! They made a difficult experience as easy as it could have been. So thankful Allstate was there for me!!!

Quick response and good service. Test will be in September, or somewhat before, to see if I get billed directly for earthquake policy or if I have to make a lot of phone calls to resolve. I'm hoping for a good situation this year.

My recent claim was handled very quickly. Thank you for helping me get the repairs done so efficiently. I would not recommend the painting crew that came to my house, but that was not Allstate.s fault; it was the contractor who sent the crew!!! R. Richards

Great!

it is very good thank you . gene

We like using this Allstate agency

Great experience!! Amber Walker did a great job helping me with a wreck we had. Thanks a lot

I have had one claim and it was handled excellent. Very happy with Allstate.

I did not have any problems at all. Everything was done quickly.

It’s was great she has a great personality

My experience with you is trustworthy

The gals answering the phone are very helpful, knowledgeable and pleasant. Allstate in general has great coverage.

We have had a long term customer relationship with Allstate

Very pleased with my service.

I’ve always had excellent customer service from AllState and Angie Hooten-Hughes’ staff.

Very satisfied! Everyone has always been friendly and accommodating!

Very positive

Always get excellent service.

Your Team Could Not Be Any Better , However I Cannot Say The Same For The Person Handling The Claim .

awesome

Very polite and answered all my questions. ..

I have been with Allstate since 1970 and still do not get a discount. Allstate is too high.What about the fifty dollar reward for being accident free .Does it not apply to all clients?

Its always great , never have a issue

I felt very welcomed. I recommend a friend to you last month but they were already a costumer with your agency.

I don't think I have ever had to file a claim so😃💜

We’ve always received great service from Hooten-Hughes!

Satisfied

always good

I have been with Allstate Insurance Company, for a very long time. They have never turn their back on me. Whenever they were needed, they were there to assist me in anyway. They are very Professional and a caring Company. I did feel like a family member, because that's how they made me feel. Thank You Allstate

I am satisfied with the services I receive from my Allstate agent. She sends information regularly regarding things the agency has to offer.

I Love you all, for all you have done for me and my Family. Allstate have stood steadfast with us in all of our misfortune. Thank you Allstate.

No claims, no problem.

Everyone I spoke with regarding my recent claim was friendly and helpful and my claim was settled fairly and equitably. In addition, anytime I've had questions, Angie's office has always been friendly and helpful. Thank you!

Always have taken great care of me

We are totally satisfied with Allstate!!

I feel that I always receive prompt, personal service.

I would like to be notified when there is an increase/decrease in any of my policies. There was an increase in my renters insurance but I wasn't notified.

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I am happy with my service through Allstate and Angie Hooten-Hughes and her team. T

Good service

Great Experience, not a problem.

Made a payment by phone, quick and easy

Not very happy with the decision regaring the incident on Oct. 30th. And after calling several times and telling exactly what happened it seems like it was easier for Allstate to sweep it under the rug and cite me as responsible for the ******** rather than looking at the facts.

AAA

I've been doing business with Angie for decades and wouldn't think twice about recommending her to anyone.

Wonderful group of outstanding, knowledgeable, and caring people. Very thankful for them.

What a great agency! I called in about a question, and they were very knowledgeable and friendly. I would highly recommended this Allstate office!

This Agency has the best team . Everyone is courteous and caring. Give them a Call!

Excellent customer service

I could not recommend the Hooten-Hughes branch more highly. Several years ago I temporarily had different insurance for my vehicle, and I never once heard from the agency. Not once. With AllState, I receive regular phone calls and emails about the status of my policies and recommendations for added services that are beneficial to my family. I very much appreciate the service I receive from Hooten-Hughes, both on the preemptive and reactive sides of making claims.

Well taken care of!

Thanks so much for your help. I am very pleased with what you do.

Have even with this group for a long time. They have always taken excellent care of my insurance needs.

no problems, quick service

It has been a pleasure. The customer service has been wonderful. I really have enjoyed doing busy with this company.

Service has always been great, first with your Dad as our agent and now you have lived up to his good reputation. I hope we continue this good relationship as my son and daughter-in-law establish their home in the Memphis area.

Everyone I have spoken to has done a good job relating to my accident.

I am very pleased with the quick response and level of assistance I received when someone backed into me late on a Friday afternoon. Each step of the process was explained to me and everything I neeeded to do was made easier while working with your office, the assigned adjuster and everyone else through the process. Although I went into this on a weekend, the process went smoothly and quickly. I appreciate the level of professionalism and caring I have received.

I love my work family. They are Truly Trusted Advisors.

Professional service. Always very helpful and prompt to assist with any questions that arise. Very pleased!

Angie is so sweet and very knowledgeable. Her whole team gives the best customer service. Highly recommend this agency for any insurance needs! Keep up the great work.

Easy. Nice friendly people to deal with.

If a friend or colleague were looking specifically for an Allstate agency, I would recommend the agency 100%. However, I am losing confidence in Allstate's ability to provide coverage at a competitive price. So my rating of 4 is about Allstate, not the agency

I love the team here at Allstate, the office staff is very warm and friendly. One of my favorite members is Amber Walker, this young lady is humble, professional and very informative. When dealing with her I know I’m “ALWAYS IN GOOD HANDS”. So if you’re out here in Memphis, TN and looking for insurance, check out Allstate first and look for Amber Walker....

This is a great agency! They are always there to help me when needed!