B & M Automotive

This has to be the worst mechanic shop that I have ever been to. That's if you can even call it that since I don't believe that they even have mechanics working there. I brought my vehicle to them knowing what the problem was but they insisted that I was wrong. They garenteed me that the repairs would fix the ishue so I had them go ahead with the repairs. $3000 and two weeks latter after they were finally done I still have the same problem. The day I got my truck back it had the same ishue amust other problems that were not there before. I decided to replace the part that I had suggested to them in the first place. After doing so my problem was solved. I contacted B&M and let them know what had happened, they refused to do anything at all to rectify the situation. I am know in the process of suing them for a full refund. DO NOT TAKE YOUR VEHICLE HERE!!!!

Lied straight to my face. I was towed there for a broken belt and they thought I was stranded. After fixing the belt they told me they had stripped some bolts and that I would have to pay for them to jack up the engine and re tap the threads. I said no and drove the car to my trusted mechanic and he took a picture and showed me that these bolts they "stripped" didn't even exist! My mechanic said there was absolutely nothing wrong with my car. These guys were literally lying to my face, trying to make me pay for something because they thought I was stranded. While waiting I heard them talk about cutting corners for other customers and still charging them full price, no kidding. I would never recommend this place to anyone.

I have dealt with them on various issues for two different vehicles, and I have never walked away dissatisfied. They are a fair and honest business. I recommend them to anyone one I talk to that is having vehicle issues, and they are the only place I have felt compelled to rate.

Was not happy with service here. They told me absolutely nothing was wrong with my transmission, they said all of my mounts were broke and that was the source of problem. They was supposed to call me once they found the mounts to replace them. I'm still waiting on that call and it's been 3months. Needless to say I got all the mounts fixed and guess what still having the problem I was having before I took it to them. They charged me $40 to diagnose my problem. They are the only automotive place that I have ever had to pay to diagnose the issue. I wouldn't recommend this place to anyone EVER! If I were you I would take it to any place other than B&M, but if you want great work done along with GREAT SERVICE, I recommend Humans BP on Western Ave. Mike is honest and good! He will NEVER charge to diagnose problem and he will NEVER EVER overcharge you!

Great service and a terrific group of guys. I would definitely recommend letting B&M take care of your automotive service needs. If your looking for dependable and knowledgeable mechanics you found them. I was pleasantly surprised by the curtious service I received from all the guys who work at B&M. After speaking with 2 other customer in the waiting room I know this is just how they do business. The problem I was having was with my 2004 ford explorer 4x4. I had been told by 2 other mechanics, the grinding noise when making a turn, was either the differential or the transfer case. BIG MONEY! After thoroughly inspecting the entire underside of the explorer and a couple of test drives the guys at B&M figure out what was wrong; three U-joints and an additive needed to be put into the differential fluid. Not only did they find the problem but they saved me at least $1000! The work was completed the next day and now the explorer is behaving just as it should. Thank you B&M! You guys are the best and next time you'll be my first call. Your in my contacts now😉

Very nice staff and did my oil change quickly. I will go again for my next service. Thanks guys!

I highly recommend you let Bob and Archie take care of your mechanical needs my best friend recommended them she lets no one work on her vehicles but B&M they just put a new clutch in my Ford Explorer Sport and it's driving like a brand new Cadillac. Thank you for fixing my baby like new. Excellent Customer Service from Bob and Archie.

These mechanics were very professional and answer any question that I had I would highly recommend anybody going to the shop especially if they have a diesel truck very nice people and no get your problem solved at a reasonable price highly highly highly recommended

Typical garage, take money from who they can. They will do the bare minimum where they can get away with it. Don't go here.

I brought my diesel suburban to them. They quoted me $2100. For a new injection pump and injectors. I gave them the green light to fix a number of other problems like the a/c, power locks, replace headlights, upgrade the computer to a tuner... After 3 months I got it back with only the injection pump and injectors done,and a new turbo. This at a cost of $5500. !! They tried to tell me I needed a new transfer case. It had just been rebuilt 1100 miles ago, when i called them out on that, they back-pedaled and said "oh nevermind it was just a switch". They left the leather interior covered in greasy handprints. Now my power locks dont work at all. They caused an electrical issue and fried a bunch of my fuses and electrical. 1 month after the repair the heat shield that they laid in place instead of installing has cut 2 diesel fuel return lines and they won't warranty it. They said take it somewhere else. They also put a fender on wrong so my wheels rub every time I turn. Oh and let's not forget they charged me for parts that I bought and supplied (upgraded Bosch glow plugs) and then griped about taking it off the bill. Run from these thieves they don't care about you or your vehicle. Bob only cares about your wallet, and Archie can't do everything himself. They are the last place I would take a vehicle in Knoxville. As much as they don't like me posting the truth here, they are really not going to like getting served with legal papers.

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Bob the owner and his service manager Archie are easy to deal with. I will definitely be bringing my Dodge 2500 diesel to them from now on. Would recommend to anybody without hesitation

I have taken my Nissan Titan truck there a couple of times and they have always fixed any problems I have had. Had my brother take his Chevy Tahoe there after a local Chevy dealer gave him really bad service and didn't fix anything. The guys at B & M are personable and professional. Never had any problems with repairs and they are reasonably priced. Bob and Archie are honest and if something doesn't need to be fixed they will tell you and find the real problem. I highly recommend these guys.

I was having some issues with my Ford F250 diesel so I called B&M Automotive and Bob gave me some very good options to try before bringing it in. Most shops that I have been to before would have told me" you need to bring it in and for X number of dollars we will discuss what needs to be done" Thank you Bob, you will get my business in the future because I feel that you are working to help your customers get their trucks and cars working better even before they are your customers.

Master tech is very good at what he does and very knowledgeable

Great honest service you can depend on. 5 stars is something I rarely give out, but this place made me feel at home. Traveling through Knoxville

My Dodge RAM 3500 with a 37 ft. 5th wheel attached broke down just outside Knoxville TN. We were towed to this garage and they allowed us to stay in the RV behind the building. They supplied us with a power cord so we could run things in the camper. They even gave us a call to let us know when there was coffee available! The people working in the business were kind, courteous and professional. I would like to thank Bob the owner and Archie for their courteous kind help. I thank them for the loan of a vehicle while there. I also want to recognize Michael Hammond the technician that did the repairs for his outstanding knowledge and skills in the repairing the truck. I highly recommend this shop for any repairs you might need. Mike and Marcia, Peoria Illinois

HAD A GREAT EXPERIENCE AT B&M AUTOMOTIVE they put a motor in our 2001 Nissan Xterra. Great people to work with. I would definitely recommend B & M Automotive if i ever needed anymore work done on my vehicles. The girls had their car back in under 10 working days or less. They were very satisfied. Thank you Bob Marshall

Great service! Honest about what my car needed and fixed it at a price that didn't break my bank. Even helped me get my car ready for me to do some self repair when I wasn't a customer! Hard to find an honest mechanic these days, but at B&M they will treat you with respect and be honest with the work. Not bringing my car to anyone else!

My husband and I were traveling across the United States with our truck and horse trailer when we had engine trouble. We were fortunate enough to come across this repair shop. It was early morning and the owner Bob answered the phone before the shop was even open. He met us at the shop and his manager Archie got to work right away on the truck and had us back on the road quickly. Very reasonably priced.

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This place does not do their home work!! I'm from Ohio and my vehicle broke down on 75 in Knoxville. It blew a Timing Chain. They said they would have to replace it for $2400. I did not have that type of money on me so I ended up hauling it home. When back home I took it to my mechanic which I trust and they looked over the engine and found that when the chain let loose it bent the valves. This place never even did their home work and was going to try to get $2400 out of me and didn't even check to see if the engine was blown. So beware of them when taking your vehicle to them. Money hungry

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They rebuilt the engine in my girlfriends car. It's a 2001 Celica, and the rod bearings gave out and killed the crank shaft. Instead of buying a new crank they found someone who would turn it. They did good work, and I didn't have to take out a loan to get it fixed. They were very kind through the whole process. If need be I would certainly use them again.

I took my vehicle to B & M Automotive, 7301 Maynardville Hwy., Knoxville, TN 37938 for a coolant leak. They made repairs including an oil change. 400 miles later, the engine was completely damaged due to debris in oil and coolant in cylinder. B & M continues to deny any responsibility.

I just want to tell everyone how fair and honest Archie the service manager and Bob the owner of B&M are. I work for a company and take care of a fleet of 13 diesel trucks. I had a truck that was broke down and the place I had it at told me it would be 6,000 dollars to repair. Needless to say I didn't believe that was possible as my driver drove the truck there for an oil change. I had the truck towed to B&M and it was repaired for under 100 dollars, they just had to bleed the fuel lines. It is very hard in today's day and age to find an honest auto repair shop but B&M is one of them. I had a second truck broke down over 200 miles away and was having similar issues the company couldn't fix it and kept charging me more $ and truck still didn't run correct. I had it towed to B&M and it was repaired for under 1700 dollars when the other company wanted upwards of 9,000 dollars. Needless to say I am fighting the charges from the other company. Bottom line if your anywhere near Knoxville Tn you should check out B&M there are as honest as it gets!

Terrible business, we took a trailer to have diagnostics run on it and get an estimate, then instead of doing what we contacted they took it upon themselves to fix it without giving an estimate or quote and then significantly over charged for a minor repair. Bottom line is that B&m automotive is a shady business

I'm familiar with the trailer review, bc I paid for it, and I'm the one that set it up. I wouldn't give them five stars, because communication wasn't what I would like and the price was about double what I was expecting, but I also accept partial responsibility because I have been more clear about my expectations. Therefore, I would give them a 3 stars, because, they did fix the problem properly the first time. I wouldn't say they were dishonest or shady, I would just say their communication is poor, but their work quality is good. In other words, not the best on customer service but solid on work quality, and if I had to choose between the 2, I'd rather deal with a jerk that fixed it correctly than a sales person any day.

I highly recommend these guys they went above and beyond trying to fix my sons car and went out of their way to make it perfectly right for us we thank themyou so much highly recommend....Cindi

Would not recommend them for service. Had a wheel bearing problem in my front driver tire. Had them replace it. Within 3 weeks took vehicle back to them with it making same noise. They rotated my tires and told me that it was my tires making the noise because noise went with tires. Also told me until I got new tires that it wouldn't quit making noise. I took there word. Within 2 weeks car started making even louder noise so I took it to the Dealership. They advised me that my wheelbearing looked like it had never been changed that one of the bearings was completely out and it had destroyed the bearings as well as the hub. This repair cost me $583 in addition to the $339. I had previously paid B&M. Talked to owner about warranty on repairs and labor and he simply told me that I should have brought vehicle back to him. He could not warranty the dealerships work which I wasn't asking for anyway. I felt my money should be refunded due to the problem not being solved. I took my vehicle to B&M with good faith they would repair and stand behind their warranty. Was I sadly mistaken. Yes B&M was cheaper on their service but in the long run had I took it to the dealership I would have been alot better off. Dealership told me my wheel was wobbling. My children as well as myself could have been killed in my vehicle due to the dishonesty of B&M. I would not recommend them to anyone!!!

B&M Automotive changed the oil on our Volvo SW, Good job done.