I have lived in the city of Chicago for the last eight years, and I've worked exclusively with Barbara Janusek and her amazing team of State Farm Insurance Agents in Edgewater. Even after moving out of that area, I've stuck with this team because they work incredibly hard on my behalf, answer my emails so fast it sometimes seems as if I have a response before I even hit send, and they are patient with my questions.
We needed a quick quote and quickly wanted to get rid of our old carrier. The old carrier offered a lot but was asleep at the wheel. Barb's office, with the helpful Leora, helped us get new coverage at a good price with slightly better benefits. They did this in 24 hours, with efficiency and kindness. Thank you.
I switched to a lower cost insurance company from a nationally known company when I moved to the city from the suburbs. Since I had no idea what I needed for coverage, I made a huge and expensive mistake. My car was hit while it was parked and my insurance company informed me I did not have the appropriate coverage. I called Barbara's office on the recommendation of a friend and talked to Lisa who was extremely helpful and polite. The entire process was smooth and easy and my car is now completely covered which is a huge weight of my shoulders. I can highly recommend this office.
I've been a State Farm customer ever since I was 16. When I had a complex situation involving property insurance, my vehicle, and my boyfriend's vehicle being combined under one plan, I was a little concerned with going with a different office because of a move. I contacted this location and spoke with Lisa, who was EXTREMELY helpful. I know she did a lot of number crunching to find the best options to save me some $$$. I am very happy knowing I'm all set, and she was a genuine pleasure! They will definitely take care of you here!!
I have been a client of Barb's office for over ten years. She has a wealth of knowledge from working in all sectors of the company, she is a go-getter when needing to get things done without headache or haste. I recently switched all of my auto to her office after my rates were raised and her office was able to make the process soooo much easier.
"Your mileage may vary" applies to State Farm. Janusek's office is an exception. They're great. Janusek's team always responds promptly and professionally. Another State Farm office -- that I shall not name -- was the total PITS. I decided to leave State Farm because this other office was so unprofessional and disorganized.
Whenever I would enquire, I always received consistently impersonal, one line emails with no salutations or pleasantries. Received a call after my policy expired and it was phrased in such a way that made it seem like I had an outstanding payment to them for my new policy. Told me I needed additional coverage for my laptop when I didn't. Go with Edwin at Mike Burton's State Farm Office on Lawrence....much better.
I found the ad on Yelp and it had good reviews so I called them for an estimate on the costs. I spoke with Kathleen on Friday. She was kind and we spoke of renters and car insurance. She assured me that I would get an estimate by Monday. I can understand that with the weekend that it would take a few minutes. Well, here it is Wednesday and I have yet to get a call, or get an email. Maybe they don't need my business or possibly they don't want to write my small policies but at least they could let me know. Very bad first impression but thank goodness there are many others out there that would help. In fact.... Hartford did everything in one call.
My family has been insured with State Farm - Barbara Jausek for many years, since I have been taking over my parents affairs with them I have to say their entire office staff is very friendly and helpful, when I have to call them I never hesitate for one second becuase it is a very pleasant experience...
She knows the biz. Knows how to deal with the all the headaches. She is very capable. She's a ten. You won't be disappointed.Shes extremely competent . We had a minor disaster and she stood toe to toe with the inside people. She fought for us and got claim paid for. She earned our respect that week.Shes a keeper!
No one likes to buy insurance, no matter how responsible one wants to appear. Doesn't the very idea of cataloguing your crap make you want to set yourself on fire? As fun as that might be, after considering the condition of many domiciles in Chicago (not to mention the condition of many landlord/tenant relationships), renter's insurance became a real good idea at some point. I think that point was when my dad simply wouldn't ship any more of my stuff to me until I'd bought it.