Brian Prossen: Allstate Insurance

I have had to call a couple times to bring mistakes made by your office to your attention over my home owners policy for my mortgage company. Also I purchased a newer vehicle and was told I could lower my premium if I enrolled online. Nothing changed and the female on the other end was very confusing.

Overall experience with Allstate has been awesome. Never a problem until now when another Allstate customer hit me. Should be an easy case. She entered my lane of traffic. This has taken way too long to resolve.

pleased

all is good. ..

So far, I have been very pleased with Allstate. I haven't had to make any claims on our auto or home policies, so that may change in the future. You don't know the full extent of an insurance company's helpfulness or reliability until something happens.

everyone ive meet or talked to is very nice.

always quick efficient service

I was fine.

I was well taken care of when needing to evaluate my coverage.

Friendly, professional , honest

Helpful, friendly and professional

Out standing

good

It is very hard to get in touch with someone on the phone. It feels like I am relegated to a data center person, and I feel like I am not getting personal advice in general. Not to say that I have not received good guidance before, but it just takes a lot of effort to get there. I would seriously consider transferring to another agency closer to where I live and where I can get a more personal touch.

Very happy with the excellent customer service!

Satisfied

I have been satisfied with your services. I have recommended your agency to my friends seeking auto and home insurances. Mike

I had a much better experience with my old company, state farm. I really wish I never changed.

We have everything we need and feel the service has been good. It has been relatively painless.

so far the experiance with your agency has been excelent

The agency has always responded to our questions/concerns promptly and in a professional manner. No run around.

I haven't had a claim since switching over to Allstate earlier this year. It's pretty hard to measure their customer service without a claim. That will be the true test.

We have been customers of Allstate since 1994 and have never even thought of leaving. The local agency has always been very helpful with any of our interactions with them.

So far so good

Very Satisfied

Overall, good experience!

I know when I call. I will.gwt the answers I need. I have recommended 3 people to julie agency.

Great service always get questions answered promptly.

Always treated well and assisted.

As I have come to expect, I was treated with the utmost professionalism, courtesy, and kindness when describing what happened and the need for my daughter to make a claim. And, again, as I expected, everything was handled with competence. I appreciate the security and peace of mind Allstate provides.

Very positive experience

Very Reasonable

We have always been very pleased with our experiences with your agency. Requested information and service has always been prompt and accurate. We have always received friendly and courteous service in a timely manner.

Excellent! I called about making changes to our auto policy to same some money and Brittany spent the time on the phone to review our circumstances and wound up saving us about $500 a year! Couldn’t have wished for anything better! Customers for life!

I have a good experience with Allstate for years. First, when Glen Mason had the branch and now with Brian Prossen. I just got different coverage with Amica for my auto insurance because I could pay for a year in advance, get more coverage, full tort, at an extremely good price.

not a problem with the agency just with the company.

I feel very comfortable with you team and know that they are looking out for me.

The prossen agency team treats me great! Always helping with quick response, and my insurance is cheaper than my previous insurer whom I was with 30 years

Very cordial and were must helpful during difficult period

staff is outstanding and all your needs are met.

good service

Sherry was very helpful and she explained a lot of things to me.

Although we haven't hadany claims recently, we have never had any problems with claims and have found All State to be helpful during the process.

Excellent!

Lots of emails sent to promote themselves, Very poor customer service! Disappointing!

Very efficient as always.

I have always had a good experience with Glenn Mason and then you but I have been aware for some time that my ALLSTATE rates were way too expensive. I did not do anything for years and then when I did I found I could save $1244 by going with AAA. On a bill of around $3500 for Auto and home clearly that is absurd.

Na

Very positive, super efficient and great value

Everything was handled very professionally.

Very easy to work

So far pleased with my experience thank you

Response to questions was very quick and profssional

Minimal customer contact

I like the pros den agency. I would recommend to others.

no comment

There when I need you but don't push changes on us.

Simply put: bait and switch.

Stacy was very kind and couteous. She was able to answer my question and got me the insurance I needed. Thanks

Great service

Dealing with Allstate has always been an easy process. My only issue is the cost is constantly rising which will cause me to start shopping around.

Reliable

As always I feel that I am in good hands.

One of your employees, Jeanne Pietropola is one of the best insurance people I’ve ever dealt with. She is super diligent.

I was comfortable dealing with several people in the office since the ***** of my husband 3 mos. ago.

The claim took a long time to process and no one followed up with me to see if it was resolved fully. I still have unanswered questions.

Always safe with allstate

I would really like to have my policy and ins cards mailed in paper form please.

I received a phone call from someone at Allstate asking me if I wanted to add coverage for my house. I said no then ask the gentleman if I could get a reduction on my insurance coverage since I am retired. He did not know the answer and said he would call back the next day.That day never came. When Darrell Namie was my agent he would see me out on the street and know me and my father by name. I would not know you or anyone from your company since all you are interested in is selling other products and making money. I also see advertisements for $100.00 reward for no accidents etc. Have I ever gotten that reward, NO. Has anyone ever reviewed my current policy with me to see where I could be saving money, NO. You just keep wanting to add my mothers house to my policy. I am thoroughly disgusted. I have had Allstate insurance for 47 years and never felt this way with Darrell.

Brian and his team are helpful and professional. Nice to do business with them

sometimes you are a little slow on the service or communications break down on your end

Neither good nor bad

Rates have gone up I was removed from auto pay because of credit card was corrupted and I received a phone call while I was traveling about a payment I am currently looking for alternatives

a good business, very quick to respond to questions

Always smooth, honesty, simple

I have always found your service to be excellent. You would certainly be the first insurance company I would recommend to family and friends!

i am 100% satisfied with Allstate

Staff that I interacted with were very helpful.

No problems, luckily no claims. Will continue with Allstate.

Using technology is nice and good, however voice and paper are good too!