Canales Family: Allstate Insurance

I haven't been in their office but it feels very good that when you call they know who you are and they treat you like family, I'm very pleased with my agent thank you very much Cesar Canales.

Great very friendly and very helpful. Any questions I have are always answered.

I had a fairly positive experience. Allstate agents were very helpful, though there was not great communication on when I could move forward with the claim. Overall it could be slightly better, but I was generally pleased.

Great.

Nice work. ..

Excelent service, quality and sensibility for their clients. They talked with us like a family.

Perla put together a great home and auto quote for me in less than 24 hours that is saving me over $700 per year over my previous company AND has better coverage than I did before. She's the best!

All is good!

I highly recommend the Canales Insurance, they are very kind and professional. Thanks for the good service

Friendly customer service. ..

I contacted the Canales Insurance Group (All State) for my insurance needs. They were very good with their advice on what required coverage and what is recommended but also very good with not pressurizing into buying something that is not needed and still open to your inputs and preferences. They also saved us a good bit of money while customizing our policies to fit our needs. Highly recommend.

It is a very serious company, I was 5 years as a cliente, thanks you

felt good !

Awesome agents! I have had the best experience with them than any other insurance. They answer all of your questions very promptly and they are polite. They always think about the customers and make me feel like family! It’s a great pleasure to work with them. I know that my money is going to a very good insurance due to the fact that I have excellent agents that are doing the best of their abilities to get you the most that the insurance can offer. I love that you can talk to actual people that are concerned with your every need. They are so easy to contact as well. In other insurances, customer care had been a huge issue for me; Not to mention the waiting time. But in this insurance agency all the personnel are the best no matter who you speak to. Their customer service speak volumes of their brand!

Exelente son muy amables y atentos . creo que hacen un exelente travajo!

When we looked into switching to this company we asked for a quote that was on the same level as century 21; we did take deducts to 1000 and state laws on amount of liability and full coverage , the rest was to be the same ,no fault, pip etc . Then my husband had an accident and now we found we don’t have pip, rental care, or hotel stays. These were on our old policy. She ( perla) never asked us if we wanted to decline pip but when the policy came over my husband signed electronically and when he saw pip he just assumed it meant have it . I know people should really read everything but few do. We are waiting on this response as for the recording to see if we verbally reclined but I know I did not. Also the billing is not correct,it still shows the total truck ,we had to purchase a truck for him to work cause the settlement of the value of his truck was undervalued by at least 1500$ , that’s another issue,. So now we are trying to get credit on the billing since it runs to Jan 2018 & the wreck was 9/25 ; in Arkansas, and that’s where no rental car came into play and no reimbursement for hotel stay. Now my husband had an no fault accident in my Mercedes-Benz’s on 9/30 and claim is ..

I am very satisfied with the personalized service received.

Very Kind and fast with helping me when I stopped in before work!

MY experience 2-date has been exceptional

It's a great ensurance company , I really appreciate for your services

I really like it, although I would like for my monthly rate to be lower it has been increasing, and we don't have any tickets or claims I was thinking about adding home insurance but I don't think we can afford it

Cesar and Brenda are the best agents I have ever had. They are always looking out after my insurance needs and are always available and very responsive to my calls and emails. Brenda's help was very helpful the day my truck broke down and I had to request a tow truck.

Excellent

Very pleased

mr Canales is on top of any of my insurance needs thank you very much for you help Mr Wilson Altamirano

Great customer care

so good

Very informative an more confident when you speaking us in are native language Spanish Thank you

You guys did an excellent job . .thanks

Professional and easy to deal with.

Excellent treatment to customers. Always ready to help and giving best advice according to our needs.

Your agency is wonderful.

very good, easy to deal with, honest

Brenda and Cesar are always available to assist. I recently needed to get my truck towed and my problem was solved with a simple phone call to Brenda.

I made a calls to 5 different insurance companies for home owners insurance. I chose Cesar Canales with ALLSTATE for 3 simple reasons\n1.\tResponded immediately to my inquiry\n2.\tPrice was the very competitive\n3.\tHe went over all details thoroughly.\nHaving an agent to talk to directly makes a huge difference. Cesar genuinely listens and cares about you - the client.

They will explain and make sure you have the right coverage for you and your family while providing you with the best customer service at the same time.

#1 insurance agency in North Texas!

It was a very positive experience in all aspects, all personnel we have had contact with has been caring and professional. Very personable.

Be careful of your first impression of these people. Their attitude completely changed after they received our first annual payment.

Very good and helpful. Thanks Alice machovsky

Awesome and knowledgable service! Well done and so easy.

Beware of Allstate homeowners coverage. Our house was struck by lightning last Tuesday (June 5). The strike exploded our hot water heaters in the attic, killed our ac units and affected various other electrical elements (outlets, smoke detectors and internet). We had to shut the water to our house off to avoid flood damage. We had limited electricity and no air conditioning. My wife works from home and i thought ac and water were necessities in June. I was told by agent to... Continue Reading Share Ivan Aguirre Espino reviewed Allstate Insurance Agent: Canales Family — 5 star · April 21, 2016 · Share Marianne Ganow reviewed Allstate Insurance Agent: Canales Family — 5 star · April 18, 2016 · Awesome and knowledgable service! Well done and so easy.

I appreciate the time & patience that was dedicated to find the perfect coverage for my family. Since the day I contacted this agency, I've received excellent customer service! I plan on sending anyone & everyone who asks for a recommendation!!!

We received more information from this agency than anyone other insurance company. They answered all our questions with absolutely no hesitation. We would refer anyone to their office.

It's excellent communication and skills.

It was awesome! Honestly best time I have ever had getting insurance. Cesar even knew I was from out of state and only going to be here for 3 months and he treated me like family.

Cesar Canales and colleagues are hard working agents never give up clarifying/serving customers getting good rates in their capacity. When I first signed up 6 months back they got me a good rate because of that I moved from AAA to Allstate. Allstate/underwriters should also offer good rates to agent Cesar Canales so that they can pass on to customers like me and to retain the customers. I am sure they will.

Best insurance experience I have ever had. I told Cesar I was only going to be in Texas for 3 months and needed minimum required insurance on a cheap car. He went above and beyond my expectations for service, trying to find me the best deal and answering other questions I had that didn't relate to insurance. Awesome guy, if I can count on him for the little things I am confident he would have my back if I needed him.

I received a great service. They are quick and professionals; Get my car insurance was fast and easy. I definitely recommend Canales Family Insurance.

Excellent customer service experience. Thanks CANALES FAMILY!

The experience with this particular office was one to be talked about. Never have I been treated with such respect and actually have someone to honestly listen to my needs instead of trying to sell me a service. Caesar was ever so kind and helped me to understand certain details that I was unaware of that is a part of insurance policies. Thank you so much for your excellent service. You shall be highly recommended.

Excellent Experience. Cesar was great to work with and followed up on every transaction.

My experience was excellent. Mr. Cesar Canales made the process extremely easy. I compared rates and Allstate was definitely the way to go. I am so grateful for it!

Great people to work with, friendly, professional, understanding and willing to go that extra step to provide you with quality service.

Very good. Cesar was very helpful.

Excellent service. We got just what we need at the right time and price. We went back and forth with the quotes until everything was correct. They were able to match our requirements. Great service I will definitely recommend Canales Family insurance to our friends.

"I just I can say Allstate customer service and claims processing is outstanding, thanks for always taking care of me".

The agent who assisted me, I believe her name was Perla, was very helpful. Thanks!

Great experience! Peels was my first contact and she was very helpful. Sent me quotes right away for home and auto. Took me a awhile to compare to my then current policies, but once I did it was a no brained to switch! Cesar was very inform drive and explained things about Allstate's current discounts and incentives.

Al estar buscando una buena compañía de seguros que me explicara con atención y profesionalismo mis pólizas de seguro de auto tuve la fortuna de contactar a un equipo de profesionales bilingües que con esmero y amabilidad me tendieron la mano y enseñaron paso por paso en como elegir el tipo de póliza que necesitamos mi esposa y yo. Y es por eso que con el servicio personal que ellos ofrecen tomamos la decisión de ser parte de la familia Canales. Muchas gracias Cesar y Brenda de Allstate Insurance.

The Canales Family Agency is an excellent insurance agency. Not only did they provide great customer service, but they also saved me a good amount of money. The agents took the time to explain my insurance policy to me, and answered all my questions in a detailed manner. I would recommend my friends and family to check this agency out first when looking for insurance!

It was good. All my questions and concerns were answered and as soon as I made choice on what I wanted they were quick to get it done.

This agency gave me exceptional service! I have never been explained the coverage in a way I could understand and saw many gaps. Will definitely recommend them to all my friends! Great Job!

very professional and thorough.

I think Cesar was very personable, answered all questions, was not over bearing, and most important has always gotten back to me. That is what a customer wants.

Couldn't possibly be more pleased with the helps Cesar canales has given to me each and every time I contact him! Sandi kreutz

Todo fue exelente,la atención,la explicación en fin,solo tenemos palabras d agradecimientos para las magníficas personas q se encuentran en dicha agencia,muy bien dirigida por el Sr.Cesar Canales y cía.

Wonderful agent! Really works for the customer! Very happy so far!

good

Great agency!!!! Allstate definitely met all of my needs and at a price I could afford. When filling my claim Allstate handled in a timely and professional manner. I have definitely recommended Canales Agency to all my friends.

Thanks very much i am glad that i chose your company i do look forward to working with you all for all of my needs for me and my son thanks for the gifts and envelopes that were sent to my home for me and my son .

Great rates, great service, easy process. ..I would recommend Cesar Canales and his team to anyone needing insurance services.

This was the best experience I've ever had when purchasing insurance...I strongly recommend the Canales Family Agency to anyone needing insurance services.

it was very pleasant

Great experience with Perla and Cesar. We recently switched all of our accounts - auto, home and umbrella as our prior insurance company's prices kept going up considerably every year. We had a lot of questions to make sure we were getting the same coverage and Perla answered all our questions very patiently. The price(s) we ended up paying were considerably less on the homeowners insurance.

Awesome experience, very helpful with all my questions.

Did not like that it automatically withdraws from account

Great experience. Cesar Canales responded quickly to my request for home owners and auto insurance. He was very competitive and very thorough. It was nice dealing with an agent as a partner.

Your dedication and service provided exceeded all expectations. Thanks for all your help.

Outstanding team!!!! Great experience!! thanks for your dedication and service provided exceeded all expectations.