Rich McManus is my agent ...I would highly recommend him. He knows the Insurance business inside and out and feel he's always looking out for my best Interest. I have been with him for many years at the recommendation of a good friend .at first I was nervous about changing companies and agents...I am truly happy I did.
Tried their best to give me the best rates on my car and home. Been a crazy few years with rates increasing in Florida. My agent was there for me. Thank you
Rich is always accommodating and always returns calls.
Richard was extremely helpful with figuring out our insurance. Thank you😊
Unresponsive. Unhelpful. Too busy.
Worst company ever I was denied because I’m black company doesn’t wanna take responsibility I’m contacting my attorney for these horrible things they did to me. Not this location but Allstate in general hope the president of United States see this
I have been with this agent since around 2012, but in recent years, the quality of service and accessibility has gone down considerably. So much so that I am planning on switching agents. Calls go to nondescript voicemail boxes so you have no clue who your leaving the message for and e-mails go unanswered. This year I got an increase of almost $300 for six months and while I get that everything is going up, I would at least like some explanation as to why. I can’t reach anyone and messages and e-mails go unanswered. At this juncture, I would not recommend this agency.
Rich M. Is the best insurance agent I have ever had. He truly has my best interests in mind.
I am an older person who doesn’t drive many miles and my insurance rep helped me find the perfect Allstate plan for me.
It's wonderful to be able to walk in and have Richie or Charles answer, direct, and/or resolve any insurance questions that we might have.
Very knowledgeable and responsive team.
Changed from Citizens to Allstate Home Insurance. This office contacted a citizens, canceled Citizens Policy and received a $450 refund check. This done in one visit and handled very efficiently.
I’ve been a member for many years. I never had any problems with Allstate. Every six months I receive my policy and my cards through email. I remember once loading my trunk and I left my keys inside and close the trunk. I called, they came, they unlocked my trunk. Very fast and professional. They are always there when I need them. I also receive a refund check every six month.
Charles Maurer's Insurance office has been responsive to my insurance needs whenever I needed a change, address update, or other help without being overbearing offering new products or services. I greatly appreciate working with Charles Maurer's office for my insurance needs.
I am treated very nicely and professionally by your staff
Whenever I have a question or concern,their office staff gets back to me and gets me answers immediately.
Aways easy to communicate with Allstate when I either need to adjust my coverage or just talk with an Agent about my policy.
I have only been to the office on 2 occassions prior to covitt. On both occassions Charles & his assistant were very professional, Responded in a forthright & informed manner.
They make us feel that they are looking out in our best interest. Richie and Charles are true professionals, offering the newest insurance plans.
They have always answered my questions and respond to my requests to adjust my policy in a timely manner. Great folks!
Not returning phone calls.
Anytime that I have spoken with an Allstate agent they have been very knowledgeable and helpful.
good
very knowledgeable, responded to my problem fast
Good attitude and respect when talking in the phone. I having been in the office recently but in the past I did and they been working with me for my interest
Charles and Richie always have the answers to my insurance questions. When I had a car claim, they really helped me through the entire process. They made things much less stressful for me. Thanks for always being there!
Have found Richie to be very responsive and helpful anytime I had questions.
keep up the good work, Happy New Year
I'm very satisfied with your service.
My experience started out great. My agent however wrote my cargo van policy incorrect and because of that Allstate dropped us. I asked for help finding another policy about a month before it was set to expire and relayed to them, please do not wait for the last minute. After numerous phone calls and NO response I have only days to scramble to search for insurance. This isn’t the first time they have been unresponsive and it is so very annoying. Find someone who calls you back not this office.
So far , so good
Always very helpful
Very professional and great service
always get prompt response and knowledgeable
I have used this company to insure my cars. They are honest and customer service is excellent. I feel safe knowing they are taking care of me.
Excellent Service and the best rates available!!
Dealing with Rich has been great experience.He has been quite responsive and professional
Got New Auto Insurance for two people Very happy, they kept me informed and were very patient when additional info was needed
I have contacted your office and the main 800 number numerous times to discuss our homeowners account and get no satisfaction. It's as if I don't matter, except when it comes to paying the bill.
Great team! Thanks for always looking out for me and my dad!
Working with Charles and Richey has been a great experience. Give them a call!
They go the extra mile to give you the best information possible to help with your decision making.
Great insurance quotes
One of the best insurance agents we have ever had. Friendly, kind, caring and professional. When we need anything fixed or needs to be addressed right away, Charles is ready to do whatever your needs are. Highly recommend him.
Good service
you are all very cooperative and get things done in a timely manner. Always ready to help
Rick wrote the policies for me. I have been with Allstate for a few years in NY and Rick made it a smooth transfer at a better price. Thumbs up.
Everyone was very friendly and helpful.
Very good
no problem but only a postal problem they take one week to mail from your office on Linton to my address on Jog.
rates have fluctuated constantly, the online payment system apparently did not register my due balance, and instead processed a recurring payment without deducting the balance which in turn disqualified me from the pay-in-full discount. When I contacted the company, I was instructed to "only make changes over the phone as the online system sometimes isn't in sync". While I know the rep has been working hard, when contacted I was frequently met with "I'll get back to you on that" with no resolution. Allstate, while cheaper than most other companies, cannot receive my recommendation at this time.
Very satisfied keep up the great work
Very professional, knowledgeable and helpful.
Aggravated. ..
Initally to gain my business it was very good.
for 2 weeks have been trying to get a quote for home owner insurance. No return calls
I've been with Allstate for over forty years. In all that time I had 1 (ONE) accident. And Allstate raised my rates by 50%. That doesn't seem equitable to me.
Best service, best team!
Very pleased!
Not so great. I called over a month agi to ask about the mileage that is showing on my accout. I was told that it wasnt clear why it was vastly inflated. I asked fir a call back and never got one. This is unacceptable.
Nope, after sustaining damage to my vehicle, I was told it was not covered because the policy had lapsed in collision insurance back in 2015 and I was never informed. NO one ever called me to inform me that I was in danger of losing coverage because the vehicle was never inspected. This is outrageous! So basically I've had no vehicle insurance for the past 3 years although my premium has stayed the same. I come to find out that I'm only covered if someone else gets injured in another vehicle. Look out Geico, Progressive and State Farm because here I come now.....
Friendly , responsive , and helpful.
Good customer service, Thanks.
positive
I recommend your agency to my friends and colleagues. Thank you.
Excellent service, clear explanation, like to be your customers
Very pleased with all the help you gave me
I have been very pleased. No problems.
I feel very pappy to be a customer of your
Excellent.
Nice and helpful
Richie is amazing - the ultimate in customer service.
very happy with prompt response to my auto insurance call. .. however it was way too expensive compared to others eg. Progressive, Geico Thanks Natalie and Bob Van Brott
Great customer service. Rick is always ready to look for the best he can find for you regarding your quote. Thanks
Insurance made easy!
u always return my calls promptly.
The agency is good tout Allstate never paid my claim after getting rear ended.
You and the staff made us feel very comfortable and were very helpful.
Very positive
Excellent I like dealing with this agency very much. Very helpful and courteous.
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