Christopher Winters: Allstate Insurance

So far I have had very positive interactions with the ladies in your office. THey are both very kind and helpful.

We've always had good service from our Allstate office!

Sonja has been very helpful in answering my questions in switching agencies when I moved to Springfield.

Informative, caring.

Whenever I need assistance, the representatives take care of the situation in an expeditious manner. I'm very comfortable asking them questions. They're always patient and resolve things in a convenient fashion.

My family is always pleased with the quality of service. The staff goes the extra mile to make sure your needs are met.

I’ve always had a positive experience when working with Allstate.

Great people, great coverage

Sonja and Angie are fantastic and very knowledgeable. If they don’t know they will find out the answer to your question

My experience is in one word - unique. I get great service, and I bundle everything with allstate to get the best savings potential! The staff is like family. Definitely worth looking into for making a change in insurance!

Great prices and great service. When I need make changes to my insurance he calls me personally to do it.

Prices are too expensive the prices go up every year even with no claims thinking about going with another agency!!!

The office staff is very helpful and friendly. Mr. Winters will take the time to get your auto insurance problems answered and resolved.

Chris was Ver easy to work with

I have been well satisfied.

Always pleasant and helpful.

I have no complaints whatsoever regarding the service and response to my initial inquiry and request for insurance for my car. I appreciate the manner in which your staff responded expeditiously. Thank you. Anita M. Bybee

Christopher Winters sold me an outstanding insurance product, at a price that fit my budget, in fact he saved me money switching to allstate vs my old cutthroat insurance company. Thank you so much!

Angela was easy to work with and very accommodating.

Great service and rates!

Allstate is getting so expensive. Had the insurance for about 45 years and starting not to afford it.

This team is top notch. They went up beyond what I expected handling my claim. The whole team is friendly and knowledgeable. Wouldn't go back to State Farm for anything.

Chris is very prompt answering my questions. And he always gets back with me quickly

When I walk in the building and see Angie seated out front in the office on West Washington, I am confident about the level of service that will be given to me. Four days before picking up my new car and 14 days before my auto policy renewal, Angie and I met for over an hour to get me understanding the differences between my old-style auto policy and a newer-style one that Allstate now offers. She invited me back 2 days later to show me how these 2 different policies would each price-out for my 4 cars. Beyond price, we looked at the rewards I would lose if the old-style policy was exited and weighed these against new discounts that the new-style policy offered, if I was comfortable with electronic transactions. Further, Angie knew that my having 4 cars is a temporary circumstance and we investigated the 2 types of policies if I sold 1 or 2 of the cars. Finally, she reminded me of my umbrella policy and that I should expect it to be reasonable that its premium would increase with the added exposure of a new car. This tact left me not facing a bad surprise at some later date. Angie gave me all this information and I made the decision for how to proceed. Impressive!!!

Excellent service!

Chris and his staff truly care and go beyond to make sure we are covered. Our questions/concerns have always been addressed in a timely matter.

Over the years , my homes and cars have been inarguably in good hands with ALLSTATE . I am not about to switch to another company inasmuch as I am absolutely and completely glad then and now to be where I am .

I had a wonderful experience with you! Angie is such a help! She is so friendly & helpful & makes car accident stresses feel easy & manageable. I always rave about what great customer service!

They worked with me to get the most discounts and lowest rates available. Great experience!

Very friendly and answer questions promptly

Chris and all his staff have gone ABOVE AND BEYOND for me as an Allstate member. I truly have opeac of mind that Chris has my best interests in heart. I have had renters insurance with him since early twenty teens and I wouldn't recommend anyone else. Thanks, Chris!

We have been very pleased with the service received from Christopher Winters Allstate Insurance agency. Special thanks to Sonja for her help and expertise. * * * * *

Quick responses

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The folks at the Christopher Winters Allstate Insurance agency have all been extremely helpful in every interaction, following up on obscure questions on property insurance as well as helping me get my auto insurance status straightened out. Their attention to detail and professional courtesy is top-notch in my book.

Chris Winters is a great agent. Whenever I contact him either having a question or concern about my policies, he takes care of it in a very efficient manner and shows professionalism. Thank you, Chris!

You can not find a better agency in this company than with Chris Winters. I have had insurance with Allstate for 30 plus years and they are always there to help when I need them with answers and rates that are better than others I have tested.

Chris Winters & his staff have been available when I needed their help providing courteous service. They have provided me with outstanding service making sure that my claim was complete & prompt. I would highly recommend them for your insurance needs.

I absolutely love my insurance agent Sonya, She is always available and returns calls in a timely manner. I wish I would have contacted Allstate years ago. Thank You Sonya for always being so kind and understanding.

Have never had a problem with anyone in this office. Have been with office for over 30 years when Patty Yaris was the owner.

Whether your insurance needs are auto, home or renters, Allstate is the company and Christopher Winters and his dedicated staff are the people that you must see. This is where insurance and customer service merges into one lane and gives you the best experience of both worlds.

When almost everyone else had quit work and gone home on the Friday before Christmas, this team was still on the job helping me switch my insurance from an old vehicle to my new one!

Great so far. Too many emails in the last week though.

I don't use often, which is a good thing but when I have needed assistance. It was provided promptly and everything was explained in a manner that I was able to understand and make informed decisions.

I still haven't gotten the insurance cards I requested to be emailed to me.

Excelent

Unprofessional,don't put your clients first.

Everything was handled as expected. That is rare in today’s world.

Your agent at Corporate Makala Parker told me that I would not be hit twice for premiums in December when I first got my quote. I was charged twice. I complained to my local agency Christopher Winters agency and they turned it in to Corporate. I was told by Corporate essentially that I wasn't telling the truth. Two payments were taken out in December. One at Christmas. Because of this, I'm going to eventually find another insurer.

I bought a new car and needed to update my coverage. Angie made the process easy and we were done quickly. Great service!

Sonja Wood and the Christopher Winters office are great to work with. They are always helpful and are quick to respond to any of my inquiries.

Everything seem to work out fine until I need to file a claim. This is when things seem to get crazy with the whole company.

Chris responded to my request for a copy of coverage for my condo association and updated that coverage very quickly.

It was a good experience when I talked to the agent.

I always have no problem people are always friendly and you guys are always ready to help I appreciate it thank you

Good

after spending a long time with one of your employees setting up how to get into my account to view it, I am blocked from being able to see it. I am very very unhappy with this situation. I have tried changing my password to no avail. This paperless thing is sad because it stops customer from seeing their policy and anything related to it. Every time I have tried to view anything related to me from Allstate I am unable to do so even though name and password are supposed to be my alone.

Angie did a great job of answering my questions and let me know what information I would need to continue.

Allstate, the good hands that really want to wash themselves of you. Seriously, almost every single communication involves them cancelling or threatening to cancel or looking for a reason to cancel your insurance. If not cancellation, there is some problem that is utterly earthshaking with dire consequences resulting from an "oops". It doesn't seem to matter how nice or courteous the local agent or their worker is, Corporate does not like you and wants you gone. At least the "cut rate" companies that Allstate always comparing themselves to in their ads seem to appreciate the business. I have never had a claim with Allstate, never even asked them about a possible claim, but I feel absolutely unwanted, not safe and secure. To be clear, that feeling comes entirely from corporate, not from the local agent who frankly seemed as baffled as I have been as to some of corporate's communications with me.

Very pleasant and helpful staff. Answered all my questions.

It has been very positive to this point

ho Chris No experiences = Thank goodness!

Very positive.

Excellent customer service

Thank you for always being there, my family and friends know that we are in good professional hands with All State. Mary

Would be nice to talk to my "new agent". My previous agent Patty Yaris was without a doubt the best agent anybody could have. When I called Allstate, I always talked to Patty, she knew me, my daughters and our situations. Toward the end, prior to her retirement, I was able to talk to her assistants Angie & Sonya which are helpful. Know, it's my understanding, per paperwork I receive that I have a new agent by the name of Christopher Winters. I can't recall ever talking to Mr. Winters on the phone or having any interaction with him. When I call Allstate now I talk to either Angie or Sonya. Both or which are very help full and answer all my questions. I received an email from Chris Winters thanking me for being an Allstate customer it appeared to be a basic responds to a payment received. When I replied back to Chris about some questions I had, I never received any reply. I have been with Allstate over 30 plus years and almost all of them was with Patty Yaris. She and I developed somewhat of a friendship, I knew that If I have any questions or problems with my insurance Patty was there. I don't have that king of relationship with Christopher Winters. Wendell Holdman

Everything has been good so far - keep up the good work!

Very pleased.

I'm completely satisfied with the service I have received.

In good hands

Always helpful and friendly !

Ive never had to have any one on one with a reprsentative.

Been with agency for almost 20 years. Been with allstate for 35 years or so. You are always pleasant, informative, and helpfyl.

Very fast and efficient

very professional and caring

Allstate was very good to us. We will be a customer for a very long time. Our agent Chris winters always takes good care of us

You are great!

Great friendly service from the staff every time I call or come by. Questions are answered timely and if they don't have an answer they tell you so and have the answer as quickly as possible.

i think your rates are too high but when i needed you, you were there.

experience has been fine.