Cole Insurance Group

Being with them for a while and it has been a wonderful experience, thumb up.

It is not as good as before.

I have had Allstate for many years. When someone broke my car window they sent someone the same day to fix it on site. Exceptional service. And my homeowners is great. Whenever I have someone that is uninvited come out and tell me I need a new roof, etc., I just call Allstate and they send an adjustor to tell me if this is true or not. This happened last year. I did not let the guy on my roof but he insisted I needed a new roof even though mine was only 7 or 8 years old. Just to make certain I called and my Allstate adjustor happily came out and inspected the roof and took pics to show me and reassured me all was fine. It is such a relief to have a company I can trust.

The staffs are very friendly and professional, and resolve my questions in a timely manner.

I had the best ever insurance experiences with Allstate. Recently my car was hit in parking lot and driver left the scene. The process of filing my claim online was simple. I chose the company for repairs. The company called in about an hour to schedule an appointment. Meanwhile Allstate was calling to notify me that my deduction could be less. Instead of $500 I paid $250. Rental car, etc. The entire process was quite refreshing.

Excellent

Good customer service.

Satisfied

Tim Cole and his associates are very professional, courteous, and knowledgeable. They go the extra mile to make sure that you get the service and answers that you need. Tim is based in Katy and I've stayed with his agency even though I live north of Dallas.

The associate on the phone that helped me did a great job. She discussed all options with me including the pros and cons of the different coverages.

Always available Polite and knowledgeable. . Shows concern for problems and recommends solutions..

The representatives give good information about policies and easy to understand.

Professional, friendly, respectful

Not good at all you would expect that after so many years with all state they will care about your business with them but they dont. I was trying to get a quote for my dougther who turn 18 and the lady who answer the phone told me you dont have to include your dougther in your insurance just make sure she drives safely. Thats why I left because that was very wrong. I would not recomend this insurance to no one way to expensive and they dont care about you. Thankfully I found a diferent one and Im very happy.

I have been with alstate for many years and with a number of different agents but none treated me like mr. Coleman, he always treated me with respect and always treated me in a professional manner and listened to what I needed .to the people of alstate mr.coleman,SHOULD be commended for his excellent people skills and his professional attitude,thankyou Mr. Coleman, sincerely Victor Ramon Lozano SR

Good service

Excelent

It's god

You have some very helpful employees. There was a paperwork error with my auto policy, and the home office was set to notify me that my policy would be canceled. Ms. Peggy Pyle and another young lady, whose name I cannot remember, worked diligently with the home office to get the mistake corrected, and then the young lady called me to let me know what had happened and advised that I might receive a cancellation notice. She explained what had occurred and told me to disregard any cancellation letter. Both ladies are very pleasant and helpful and represent your agency well. I am completely satisfied with my experiences with Tim Cole Allstate Insurance Agency.

I consider it an ***** what insurance charges

Good people

Very satisfied

Reliable. always have my needs met no matter how many times i call.always communicates with me.

Great company! Used Allstate for years. Agents are very helpful. Thanks so much!

The team goes above and beyond to try and get you the best deal with the best coverage!

Thank you for being my agent for a while I know I could have did it with the internet having a family plan it was harder for me cuz I live in Houston and you moved farther away thank you for your help

Cole Insurance Group is great! They have a great understanding of the industry and can answer any questions that you might have!

just because,you are and perform as a professional .

Professional

Cole Group has done an oustanding service for my business and my family providing an excellent job taking care of my policies

me siento muy contento *** su servicio

Everyone I speak with is very nice with me. Great people and excellent service.

it was good

The company is good they aee reliable. They offer many plans and rates. I would recommend them

My experience was FANSTATIC!! I have been with allstate for awhile now.

None

Great service

Excelente

Very responsive. Thank you for getting back so quick. And thanks for helping us lower our premium.

It's always smooth and efficient.

I like the Cole Agency even more than i like Allstate!

estoy muy contenta *** esta agencia no tengo ningun problema y seguire *** uds

Always a great experience with Allstate=Timothy Cole.

I am on the way to recovery from the flood. I appreciate Allstate’s help.

Overall pleased, I feel comfortable calling and discussing anything. I have been disappointed at times with lack of call back or follow-up, seems sometimes I get lost in the shuffle. However, seems to be better than was earlier in the year.

Good people.. they're always there to help you with anything you need. Highly recommended.

wonderful agent Laura

Never really had a problem except that my payment went up about $100 This last time. So I will be looking for a new car insurance.

Great.

***********, as usual.

Tim Cole and his staff were friendly and helpful. I recommend this local Allstate insurance company to everyone.

I have been an Allstate client from1959--I have always been satisfied with their response to my needs. This has been particularly satisfying under the agency of Steve Bluestein and now with Tim Cole. The slogan "your in good hands with Allstate" has been quite evident with Tim and the positive attitude of his associates. Bill Buckingham

We all know that People make the difference not the policy. I have always received an answer to my questions with language that I understand, have never been rushed off the phone because of sharing my opinion, and to my satisfaction received complete and accurate information. If their was ever a doubt I received a call back to follow up. I do like the yearly follow-up of my policies, I don't always like the results but then their is Policy. Thanks to ALL for the personal touch.

Quick, easy, trustworthy

I claimed for a flood claim. No one kept me updated on what was going on with the claim. I kept calling to find out what was going on.

Always helpful. Exceeds expectations. Isabel is the best!!!!

The Cole Group has been an amazing asset to our family. They are extremely professional and personable and every time we have needed something right then they have been available to help and get it done!

Tim Cole and his staff are the Best! They are always quick to answer any questions I have rather I am calling for my personal insurance or for a client! They always have a smile on their face and are pure joy to do business with!

It always gives me a bit of hope when a company actually goes above and beyond the call of duty and provides excellent customer support LAURA IS that person for Allstate Insurance. About three years ago I had a car accident and Laura with allstate insurance was right there for me. She guided me each step of the way, most of all she listen to me when I need to vent on the person who side swiped my vehicle. I have been with Allstate for over seventeen years and it is a great company.

Have always been very satisfied

Great!

Over a year ago I changed some parameters on my auto policy. Monica was professional, cordial and knowledgeable and was able to retain me as a customer. I was really impressed with her hand-written thank you note which I obviously remember to this day. No other need to contact the agency, but I feel confident that my needs will meet or exceed my expectations. Marketing programs are quite well done, HOWEVER, the frequent requests for feedback and/or surveys are excessive and burdensome, a negative not a positive. Perhaps cut back to no more than once a year??!! Thank you for your concern and consideration.

Allstate has always been fair, prompt and professional in handling of claims.

When I've needed assistance I've had no problems whatsoever.

You keep mailing our previous home insurance bill to our old address, even though you are aware of the new one. Also, I have never been in a discussion regarding recommending any insurance agency. That topic has never come up.

Very helpful.

Rep was very cordial and knowledgeable. She helped resolve our situation.

So pleased with your road service that helped me through the ***** of my old car and the agency staff that helped me know what it would cost to insure my new one. So helpful.

Great service received whenever we have a question.

Overall I am very satisfied. However, I have asked on 2 occasions for a flood policy quote and I have not received it.

great

I have been over the years satisfied with Allstate accept got the fact I asked repeatedly about flood insurance to no avail . nlh

I am very happy with my insurance. However. I Am unemployed until August, l would like to have some assistance until I go back to work.

What experience? You take my money every year and when I make inquiries as to why there is an increase, I get same old answer. "NONE"

After several years of asking information regarding our house to be updated, as well as providing documentation, it has yet to be done. We've emailed, faxed and physically delivered the information.

It was great

Need to find a way to communicate better with the client. And stick to the deal they agreed with. If they said they'd withdraw every month, there should be no reason why they start withdrawing every two. Especially without letting the client know.

The Tim Cole agency is great. I was able to move from Houston to Tyler without any problems. Calling the agency is always a good experience. Employees are kind and helpful.

Very helpful when I had an accident

The staff has always been very helpful and quick to respond when I've called with inquiries.