My family has been working with this Allstate Insurance Agency for over 25 years. Every possible situation and question has been handled with a professional, yet personal touch. Even though I no longer live in Snellville, I have continued to look to the Dale Gainey Agency for my insurance needs.
There is no true explanation as to why my insurance went up, there is no true explanation as to why certain discounts on apply to certain policies there is no real explanation as to why they do anything the way they do I really don't feel like I've gotten the best service from this agency
The representative was very polite and assisted me the best way she could. However, I was extremely disappointed that in spite of having my homeowner’s insurance with Allstate for the past 14 years, I am still not able to get reasonably - priced insurance for my two cars, because of your extremely high premiums. The quote I received was more then 100% more than what I currently pay to another company. I would therefore recommend Allstate for a good customer service experience, but definitely not for affordability.
My rating of 6 has nothing to do with the agency or its personnel and everything to do with price. My current home policy inception date of 12/7/2017 began with an annual premium of $599 with the 2017 renewal coming in at $1,739. While the new carrier will have an increased deductible, I am saving approximately $500 annually.
100% happy with my Allstate Home Owners Insurance. Very disappointed that your car insurance rates forced me to change to USAA. Thinking it is time to meet with Mr. Gainey and discuss the possibility of coming back to Allstate for both car and Home Owners Insurance. Believe I TRUST Allstate more than USAA but price of insurance is a huge factor in changing from one company to another -- despite trust/service! Would like to be able to totally recommend Allstate and give you a "10" rating.
Allstate has been my Home Owner Insurance provider for about 42 years! Ralph Martin, our first agent has since retired and he was always very professional and helpful with any questions or claims. Dale Gainey has also been helpful and courteous with questions and concerns and his office assistant, I think her name is Lauren, has always answered questions and returned calls. As a senior citizen and also a very long-time client, I do wish our rates did not increase so often!! I also have my Auto Insurance and Life Insurance with Allstate! Thank you for allowing me to express my opinion about my service with Allstate. I am satisfied with the assistance and coverage provided to me!
The experience was horrible anytime I called for any clarifications I was answered with an attitude. They made me feel as if I was not trying to pay my car insurance, and one of their associates **** about how much I was supposed to be paying. I was told my balance has gone up to by $200, when in fact it went down. The insurance is good but, I would not recommend this particular agency to anyone!