Daniel Ross: Allstate Insurance

Terrible. Allstate wouldn’t provide me with proof of my insurance when I got in an out of state accident. Because they would not provide me with the information I need I ended up having to pay $500 dollars and get a new insurance company (Geico who provided the proof I needed in about 30 seconds) to continue to drive in florida (state the accident was in) I was there training for my job. I don’t understand how a company would not be able to provide proof of the coverage I have, and have had for many years. Don’t do business with this company. Also the receptionist at the Daniel Ross branch was rude. And Daniel Ross my agent never even took the time to talk to me the only person I could get was the receptionist. A joke of a company and branch. DONT USE THIS COMPANY, if you care about service

Allstate wouldn’t provide me with proof of my insurance when I got in an out of state accident. Because they would not provide me with the information I need I ended up having to pay $500 dollars and get a new insurance company (Geico who provided the proof I needed in about 30 seconds) to continue to drive in florida (state the accident was in) I was there training for my job. I don’t understand how a company would not be able to provide proof of the coverage I have, and have had for many years. Don’t do business with this company. Also the receptionist at the Daniel Ross branch was rude. And Daniel Ross my agent never even took the time to talk to me the only person I could get was the receptionist. A joke of a company and branch. DONT USE THIS COMPANY, if you care about service

A little bumpy getting things all figured out. I think it was corporate software causing issues with declining umbrella coverage. Dan hung in there and assured us we would be covered and eventually got it worked out.

Everyone in the office is very professional and courteous. I saved a significant amount of money switching to Allstate, and it's nice to have an agency that's right in Elburn.

Great services I have been with Dan for awhile now and he is the best and so are his employees.

Great.

You've taken good care of us. Thank you.

It has always been good working with your people.

Excellent customer service and we go back to 1990 for cars, and home starting in 1992.

We have been customers of Allstate for 2 decades but just cancelled all our policies. You can thank Bob -- and his insistent request for personally identifiable information for an adult female that is not your customer. He said it is policy. When my older sons moved out, noone asked for any information about where they moved, or insurance information from another company. My daughter moved out, she no longer drives. As with most urban millenials, she may not even own a car for years. We are saving $1200 per year in premium cost overall, so in the end happy I looked around.

The fact that I don't know anyone at this agency is a concern. I bought into Allstate through a mutual friend, a gentleman I knew from church. When he sold his business I became just someone on paper.

Great, very friendly and helpful.

setting up new to be insured was easy. Drivewise was not

I haven't had much to do with you. Just pay the bill.

I'm starting to look into a new agent. Not happy at all with the experiences my husband and I had. Every time we try to get a hold of our agent, he is never there. The man we spoke to for a quote for our camper never called us back. Then I called and told him he never did and argued with me that he did. We've had all State for many many years and I'm extremely disappointed.

Awsome

Great agency, they are always ready to answer my million questions and help me get the best and cheapest insurance possible.

Allstate has been fantastic in working with us and giving us the best deals. When a deer ran into the side of my car, the agent first asked me if I was ok. That meant more to me than anything else. Allstate is full of caring people. Thank you for all you do!!

Has always been responsive

Very detail oriented, great follow up, and readily available! Been with Dan for years now and I wouldn’t change a thing.

Very responsive

Amanda, Stephany and Sabrina have been truly invaluable help to me with my insurance needs both Auto And my home... Even helping my son get coverage on his new motorcycle, even though it was with a different agency. I'm sure they didn't get a commission on that one, but none the less their service was something he needed, and they did it for him anyway... Now THAT'S service!

excellent

Allstate has orivid d excellent customer service.

Has the best people working for him. They know what they are doing

Your agency didn't show concerns about my policy.

Was with Allstate for many years and moved to State Farm for a few years, which proved to be a disappointment - Stephany at Dan Ross's agency has been nothing but pleasant, patient, diligent and competent in getting me moved back to Allstate. So far I'm happy with the customer service and the technology -website, phone app , etc.

For starters, Stephany has always been so caring and professional and efficient...she has always gone above and beyond for me and my family. Really, everyone we have worked with in this small office has been wonderful. We have been with Allstate for 20+ years ...for all of our insurance needs. We had a terrible experience with another local Allstate agency years ago and switched to Daniel Ross' office and have been very pleased with their customer service. They truly go above and beyond! I do feel in "good hands" with this office . Well done, Daniel Ross.

Just a few lines to let everyone know that Allstate is the best Insurance Company u could ever have they r professional but friendly, they get things done quickly, but They are not pushy. I really love there service! and everyone in there office are so Nice and helpful!!!!............ Dolores Aleman- Ogburn

Everyone in the office is a pleasure to work with, very helpful and they go the extra mile to make sure you have the correct coverage and understanding of your policy.

Not happy. It seems every time we add more policies to get a discount our rates continue to go up.

Called the main Allstate phone number, and was not able to cancel my policy. That to me is very odd. Contacted my local agent, left a detailed voicemail. My phone call was never returned and my checking account was charged again the following week. I had to call again, this time a representative picked up, Rebecca (the same person that I left a message to the previous week) she was kind and understanding, however the fact that she never returned my phone call when you know she listened to the voicemail as it had been a week, and that I had to call multiple times because I was still getting charged for a policy on a car I don't have is more then enough of a headache of display of unprofessional I would never give my busssiness to Allstate again.

My experience was very positive with this agency. They were very helpful and made me feel at ease during a tough time for me.

I appreciate the way the agent looked at our old policy and found a better one to save money. George did pass away 1 1/2 years ago, I thought I corrected it, but I am still getting emails addressed to him. Thank you, Constance Schiltz

I had been interacting with Greg Puka for a couple of years and things were going fine. Greg disappeared, and now I've talked only once with Amanda Martinez. She seems very nice, she was most helpful and I'm sure things will be fine going forward. My premium however is slowly increasing, as it does with all companies, even though I've cost you nothing.

We worked with Stephanie and she was absolutely amazing she went through every line item with us and helped us understand our bill. Thanks for the great service.

Meh

No, comment at this time. Thanks,

I switched to you because my last agent was incredibly unresponsive. I've yet to receive any sort of communication from you which is very strange to me since I am a new customer. I would at least want some sort of acknowledgement or maybe a request to review my policies. I thought the benefit of having an agent would be better customer service but so far it's been complete silence. It makes me very nervous for how service would be if I had to file a claim. I want an insurance company that I know I can depend on and one that won't raise my rates with no explanation.

Great local service but would not give addition insurance to me unless I transferred my home and auto to Allstate . Pressure is unwarranted because I may have once my current policies expire now I am very suspect!

I haven't had an opportunity and/or reason to utilize your insurance at this time. So far, So good. If something should occur in the future. Only then can I fully evaluate my experience.

So far Greg has been just amazing! I am a new customer and the elburn office has been so incredibly helpful with everything. He even handled cancelling my old insurance since that agent would no longer communicate with me. Above and beyond in my book. Thanks guys :)

Great team that helped me during my accident and they stay on top of renewals when the come.

Greg was very prompt in getting a quote back to me. Rates were highly competitive.

Please refer to my e mail to Gregory Puka, dated Feb 3rd. I am waiting for a response.

Agent was very helpful and made me feel like my business was very much appreciated.

Greg Puka and Darlene Paciorek and really good at what they do! Elburn is #1

Valued. They, Greg and Darlene, remember personal things about me and ask how things are. Not just a number

Very pleased. ...got homeowners ins. for a LOT better price than what I was paying and very pleasant customer service!!

Stephany was kind, thoughtful, responsive, and helpful. When a problem occurred, Stephany quickly resolved it.

It was excellent. I would be glad to use allstate again and refer it to others

Nice working with Stephanie.

I was very impressed with the professionalism and efficiency in getting my policies set up and notifying old jnsurance company. I also like a

great

Extremely helpful and friendly. Agent gave excellent advice

A very responsive agency and I have experienced excellent follow through with atypical insurance issues. Darlene and Craig have been excellent. I can compare them with 3 other Allstate Agencies over the past 20 something years.

Agents were very responsive and easily accessible when I had questions.

I love you guys!