Freddy Goines: Allstate Insurance

Nice people

Very good

It's been good.

I am very pleased with the response time, taking care fo the services that will benefit my family. Very professional and a personal experience.

Very good service nice staff always letting me know about new service keeping me current with saving and service

Overall right now very satisfied, I would like you to text me the #to Roadside Assistance so I can put it in my call list, as of right now no complaints great people and a great company,thanks again,Allan

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WE NEED TO TALK ABOUT SHINGLE CLAIM

I feel safe having you as my insurance agent and with alstate it's feel good to be in good hands

Very satisfied

I have had a good experience.

Kind and generous people and helpful with any problems.

Was very happy with the agent

Always helpful

Everytime i call i get a person with knowledge and i get what i ask for. What else could you ask for?

Very good.

Wonderful people and love their job and the atmosphere

Freddie is awesome but the process on getting my roof repaired took entirely too long. I filed the claim in February and just now got final payment on May 14th.

They seem very interested in the personal aspects of or lives.

Easy to work with. Answers questions, cooperative.

I feel good knowing that I'm m good hands. I've never been in an accident or had a speeding ticket so I cant comment on how try take care of their customers to that extent but my rates are awesome.

I have had insurance with them about a year now. I enjoy them a lot. Always there when I have a question. However, the rude lady at the front desk should learn not to call people from their work phone and call them an idiot! I do not appreciate this ignorant lady calling me and telling me I'm an idiot. Especially since I have insurance thru them. I am now rethinking about staying with them.

Haven't had any claim experience. ..so not much to report. Friendly staff.

I feel valued as a customer and that my business is appreciated. Also, great communication from Mr. Goines.

Very helpful and always willing to be there with information and guidance.

Very helpful

Great experience

Wonderful to have a great company on your side.

I have always received prompt replies to my inquiries.

Very personable service!

Everything is great. A friendly agent who is willing to help you in any way possible to meet your needs.

Great!

Responsive. Knowledgeable. Friendly. Customer-focused.

Great. You were always honest and up front about what you thought you could and could not do for me. Very helpful.

I found Freddy Goines very personal, professional and positive. He took his time explaining anything I was not sure of.

It has been wonderful, having Mr. Goines assist us this year. He has been nothing less than patient, kind, and respectful throughout our experience with him. Thanks again!

Very satisfied with the service Freddy has provided us. Freddy is very helpful and seems to go out of his way to help us. I feel as though we are in good hands! As for roadside assistance, not so pleased.

Excellent

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The agency is very prompt and answer questions quickly and knowledgably.

Good experience. Friendly, helpful people.

I have no complaints about the service from Allstate. Whenever I've called with a question, someone was there to answer. Thank you.

The mobile app was not very user friendly. It was not able to pull up my account. I went ahead and scheduled road side assistance thru the app and input my credit card info thinking it would get straightened out in the end. It didn't. The two overlapped and I paid the tower as well as AllState ($149.00) Not happy about this.

Very friendly.

They are very helpful and went above and beyond to assist me with finding renter's insurance when Allstate wouldn't cover my location. I would definitely recommend them to anyone!

We switched to Allstate over a year ago. Mr Goines and his staff were very helpful to get us the coverage we needed at a lower rate than we were paying. I would definitely recommend them.

Very helpful and attentive to our needs. We were able to get our insurance needs met on time and under budget. Freddie and his team are great. Thanks again.

My agent is always letting me know about improvements and bonus offers. He even emails me a Happy Birthday note. It's the small things that give great service.

The agency was very helpful in getting my new car insured.

The Agency has been excellent to work with, I know I have a agent that I can call on at anytime and he will be there to help. The personal care they offer is hard to find any where else in this industry. I'm thankful I have a great agent

The personal care and professionalism of this agent is excellent. I recommend Freddie Goines to anyone for being a man of integrity and the best customer service I've experienced.

So far it's been a good experience

Freddie has made making relationships with his clients his top priority. Unlike the agent that he replaced. He is always there to answer any questions for you, I appreciate his work ethic toward his clients.

Very nice people always listen to customer needs great team!

Very good. ..

An agent that truly cares! Thanks for looking at us as more than just a number! You are appreciated!

Top notch agents with good morales and values! More than a trusted advisor but a friend in an agent.

Pleasant experience! Extremely nice agent and staff.

I feel very confident that I have an insurance company that has proven the highest quality of service toward my insurance. Needs. I'm happy to be a customer.

Excellent help, information clear and easily understandable, very professional.

My experience so far has been great. My agents get back to me in a very timely manner and fashion and also help find ways for me to save money.

I love having my Auto Insurance with Freddy at Allstate Goines Agency. Every time I call the office, I'm always promptly answered. One of the staff answers my questions and takes care of my concerns. If they don't know the answer off hand, they are honest people, and don't try to lie about it, beat around the bush AND mess up my policy! They simply say, "I don't know, BUT I WILL get back with you on that!" They research it, and get back with me on an answer as quickly as possible! Ruby tries to lower my rates any way he can by keeping an eye on my policies. I know when it comes time for an insurance review, I can expect a phone call asking me to schedule an appointment with her or simply go over it on the phone, if I do not have time to visit face face. She reviews my policy and asks for any changes. She checks to see if rates have lowered for me! To me, that is SUPER service you can't find anywhere else! She also sends very sweet, HANDWRITTEN birthday cards to customers. Freddy calls periodically asking to add new types of policies. He always tells me it could save me money in the long haul. He paints the entire picture. I have the final word, as I am "The Boss." I love this!

Very helpful and friendly. Explained things well. Great service.

We have been using this insurance agency since last year, and our experience has been great. Mr Goines is really helpful and always available, even on weekends.

I am very happy with the experience, the agency and Mr Goines were extremely helpful.

Everyone I enter into the building, I'm greeted with a good attitude from everyone who's in there. If I have any questions, I don't hesitate to call and my questions are always answered. If it isn't, my agent makes sure to contact someone that can help him to answer my questions if he can't answer them.

We love you guys so much, everyone is so nice and helpful, we love allstate

positive

They were extremely helpful

My experience was awesome they were very helpful

Great I will be with them as long as they appreciate and take care of the insurance problem.

I have experienced such amazing service through Freddy Goines. Him and his team have been nothing but extremely helpful and has made my first car insurance experience spectacular. Thank you.

Great customer service!

The service was fast efficient and most importantly friendly! Great office

All seems to be going great - thank goodness I haven't needed to call you for anything. Yea - maybe I could get a discount

Very polite. Very thorough researching the answer to my questions.

Great

Outstanding. Great adjustors.

It was great and very personable.