Finance & Insurance Businesses in Loves Park, IL

J G  

“I have been with this agency for quite a few years. I recently received the renewal from my auto and homeowners and both jumped more than expected. I understand all insurance across-the-board is increasing so I’m not holding that against this agency or Allstate for that matter. I called around to start getting quotes at other places, and received a very competitive price from AAA. I hadn’t signed up with AAA yet and I made A phone call to Milos’s office. I had stated that I would be canceling my two policies because of the increases. Not knowing if I had gone anywhere else to get coverage or to ask at that time if we can go over my policies Sharon, the lady that answered the phone responded with OK thank you for your time. I will talk to you later. Goodbye. Four days later, I received a call from Sharon wanting to discuss my policy. I informed her that I had already changed carriers.. I told her that I had called the office and I was told OK thank you for your time. I will talk to you later. She tells me that she does not remember talking to me And that they would like to go over the policy. I informed her that my new coverage started up already And that I will not be continuing with Allstate. I told her of the conversation we had and she said I was being confrontational And she was not going to entertain my conversation. Her customer service skills are very lacking. And I don’t believe she is the right person to be dealing with customers.”