I've been with Jeff going on my 5th year. He explains policies in complete detail and will get every discount you are due. He answers all your questions and search your question on those he is unable to address. He even provided me places to get my cars repaired when damaged based on his experience. If they do not match his expectations, he will refer you to another place. He really looks out for your interest and needs.
I am a little biased... But, I recently had to file a claim due to the sewer back up in Norwood this past week. Thankful almost all of the $5,000 worth of damage caused will be covered thanks to having this coverage by the advisement of my insurance agent (dad). It's one thing "to save 15% or more" on Insurance. But, going a step further its having the lowest cost possible with the proper coverage, that really matters. Have an agent that is looking out for your interests and can advise you of pros and cons of policy coverages so you can make the best decision on cost/benefit for your budget/needs...