Jeffrey Burke: Allstate Insurance

Probably my worst interaction with an insurance agency ever in my life. Burke has some of the best prices around, but that's because they don't do anything. My premiums kept rising even though my vehicles were less expensive to replace and no tickets or accidents had occurred. When I emailed Jeff's "team" about the consistent hikes, rather than explain why,their response was just simply "I feel your pain". Finally, I had an accident where I wasn't at fault. I had 5 cars under a policy with Burke and the one I got hit in had minimum coverage. Since this was the one vehicle that didn't have full coverage, they were quick to point that out and it took forever and a day to get any information from them to file a claim with the guilty party's insurance. They treated me like I was a hassle. Even though I had multiple policies and paid them thousands each year (for absolutely nothing). Later that year, I filled out Allstate's Customer Satisfaction Survey and was brutally honest with my issues and grades. Within hours, the Burke group responded with a rather rude email regarding the survey in which Jeff states "apparently we do not do what is it you want us to do here". Yeah Jeff, I just want you and your team to do your job. Is it that hard? Bottom Line: When you need Burke, they are nowhere to be found. If you're looking for a cheap rate and just expecting a paper card for your glove box with zero help or customer service when you need it most, Jeff Burke is your man.

Very easy to work with and very patient with getting my account set up! Highly recommended!

Customer service is outstanding.

A short time ago you sent me this same two questions. I don't remember exactly what I said in response, but I think this event went very smoothly except that there was a delay in letting me get an estimate which was more than necessary. Nevertheless the Allstate personnel involved were very kind and helpful. Thanks.

We had a very thorough review of our insurance portfolio.

I really cannot say one way or another about Allstate. I do feel that they could have done a better job clarifying what the insurance covers. I have no idea of what I have or do not have in car insurance - and I don’t want to read five pages in font four to find out. The bottom line is that I have not been in a situation to see how supportive Allstate is in an incident, so, until then, I just don’t know how good they are.

I really appreciate the personal concern and attention shown by each of the people at this agency.

The office did a thorough review of our insurance portfolio and made suggested changes and cost savings.

This is by far the best experience and relationship I've ever had with an insurance company. I cant say enough good things about this branch/location, specifically Kelly Burke! She has been a great person to talk to and helps guide me through all my questions and options. I have great confidence referring her business. Thanks Again!

Very positive experience. Quick and informed response to all questions.

It has been a good experience all around. The staff are very kind and responsive, and we are happy with our coverage. It's been much nicer to work with a local agency and be able to reach the same people who know us when we need something.

I like Allstate, but I do not want an app. I do not understand why I would want to contact you unless I have a problem or a question. I do not appreciate your sending me a text or email. I do not understand why I do not get a discount if I do not download your app. I am starting to get pretty upset about this issue.

Always make it easy. Thanks!

Kelly Burke is THE BEST!!!

I enjoyed working with your daughter. I did not take my RV out all year it sat in a protected lot all year! What kind of discount do I get for that? We are both seniors with clear records driving minimal miles per year! What kind of discount do we have for that?

Jeff and his team have always provided timely, accurate, and excellent customer service. I would highly recommend them to anyone seeking insurance needs.

Good coverage and saved me money,

The agency helped educate me and I'm confident if I had needs for a claim or other insurance.

Alma is so responsive and friendly. Very happy!

I've yet to avail myself to you're services, but you're company is always very prompt when billing me. One question, though; does the device that I plugged into my car record all of my behavior behind the wheel, or is this info used in the event of a claim and/or accident? Email me someday. Thanks, Reed Alexander

They jacked up my rates after a small brush against a parked car after 20 years as a customer.

I appreciate your help.

Kelly was amazing! She helped me to find the best deal on my auto insurance and gave me excellent advice for my future insurance needs.

Great customer service

Feel like I am well protected with my insurances and had very good experiences with everyone that I have talked to about my policies.

New to this agency. So far I am very satisfied.

Excellent. Completely painless enrolment.

We transferred to this agency about 3 years ago from out of state. We chose them specifically because of their good ratings, but they have really gone downhill the last few months. Our car was totaled last month but wasn't taken off the policy until weeks later. They haven't backdated it and we were charged too much for our last month's payment. After multiple calls to try to fix it, my husband went to their agency in person about two weeks ago to transfer our account over to a different agency. I called them one week ago to see how the transfer was going and they told us they didn't have any notes that he even came in to visit, but they would start the transfer right away. I just called our new agency today and they said no transfer had been started at all. I'm very disappointed with the carelessness this agency has shown to their loyal customers.

Kelly is SO helpful everytime I have a question or need!!!

Very professional and courteous. Feel as though Jeff will represent us well if we ever have a claim

Everyone is very helpful and knowledgable, very easy to work with.

It’s been a while, but if I remember right, it all went well.

The month to month practice has been good. When an issue arises I have found it to be difficult to resolve and when the agency makes a mistake they are very resistant to resolving it as such. Highly frustrating.

Any time I call in, I get quick and amazing customer service. Every consultant is knowledgeable and eager to give me the best options. I can tell they all work with integrity and my best interest in mind. I have recommended this specific agency to my friends and family.

nothing excepunal

Doing a very good job with updates and what questions I have on my policy. Really felt welcomed to be there as a customer.

I feel very valued by this company. The staff keeps in touch regularly and really cares. Thank you.

I haven't needed to work directly with anyone in some time. When I have I've always been treated with courtesy and professionalism.

Good service

Stop sending Allstate Corporate form emails. Very impersonal.

Easy experience getting my renters insurance but I found a better price elsewhere

After 40 plus years having this agency insure our home and vehicles we have been well served.

Satisfied.

Excellent customer service!! Betty was so helpful even when it was close to closing time!! A real jewel here! I will be telling others to come to this office.She’s a keeper

Kelly was the most helpful insurance agent I have ever had the pleasure to work with. I am pretty clueless when it comes to insurance, but she clearly explained what each policy covered and and helped me understand what options were best for my situation, ensuring I saved money where I could. After I signed my insurance policies, Kelly continued to be responsive by quickly answering all of my follow-up questions and making a small change to my Renters policy. In short, Kelly was invaluable, knowledgeable, friendly, responsive, and essential to my positive experience with Allstate.

I'm confused by the other three reviews on here because my experience has been much different, I'm assuming they must be outdated!

Very conscientious, professional and engaged. Provide excellent ************ services (e. g. retirement benefits/planning), as well as timely communication.

My experience with Allstate has been great I hope we have Allstate the rest of our life's

Everyone is friendly and always ready to answer and question.

Premiums have increased every time that payments due. That include insurance on house and car. Very expensive to have filed no clames

We are very happy to be working with Jeff and Kelly, and their team. We trust Jeff and Kelly to provide honest advice and to help us through situations. Would definitely recommend to others.

Wonderful experience! Kelly went above and beyond!

Very friendly and helpful. Jeff made good suggestions to us.

My question's were answered to my satisfaction.

I appreciate all you do for me. I don't ever find myself in conversations to recommend insurance brokers to anyone. If someone asked, I'd say i was happy with the service I get. I appreciate Alma (sp?) every time I call, she is so helpful. thanks.

I've been with Jeff Burke's Allstate branch since I was 16 years old, and I just turned 30 this year, so like 100 years... The whole team is fantastic and very helpful every time I've called. They honestly care about their relationship with customers and always seam to have the best answers for anything I throw at them. Not only would I recommend them, I HAVE recommended them many times.

Your agency cancelled my auto policy in Texas without my knowledge or consent. I didn’t find this out until this morning from the national claims team after my car got totaled last night by an uninsured motorist. I only have three homes and two cars insured through Allstate, I hope Allstate takes responsibility for this illegal mistake and gets me a new car.

Jeff and his folks have been mostly great to me since I've been a customer. Their rates are consistently some of the best in the area (I check every 6 months). The handle my issues with a personal touch every time and are completely honest with me even if it's not to their financial benefit. The only knock I can give them is the constant attempt to up-sell me some type of insurance or insurance upgrade. Every. Single. Time. It's very annoying. I understand that's their job to increase revenue, but it personally rubs me the wrong way. Their customer service is great and the rates are even better, so I tolerate the up-sell.

Jeff and Kelly always take of my insurance needs.

Nice working with you

It's always so easy to work with this office. .. Kelly, in particular, is fantastic. Thanks to all of you!

Very unprofessional

Lately we have been pretty unhappy with you guys, for the reason that we have been with you guys so long and instead of our bill going down its gone up. And that's considering we have all our insurances with you guys. Really might have to consider going elsewhere.

Great! Very efficient and professional

Great!!

N/A

I rarely submit a claim, but when I have it has been handled efficiently. That is an important factor to me.

Working with Tiffany was a pleasure! She asked the right questions to get to know us and our needs, then crafted policies to safeguard us and our assets affordably. She educated us about available options and professionally respected our decisions. We look forward to checking in with Tiffany periodically to conduct policy reviews.

Straightforward, easy, right level of detail during our discussion

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We pay way to much for insurance to my understanding our coverage isn't veey good from what we were told cant wait till our policy is vlosevto being up to find cheaper ins. And the sad part they dont try to work with you to try and lower it to maybe keep your business.

Jeff and Team, Thank you for the service you provided this year in my annual policy review. I appreciated the thorough responses to my questions.

Quick and helpful

Always professional, helpful and courteous-that is my experience with Jeffrey Burke Allstate.

You guys have been great! Any interactions I've had have been very pleasant and overall I am very pleased with the level of service I have received.

Jeff and Kelly definitely care about getting me the right coverage at the right price. I love their personal approach. Feels like I’m working with friends instead of a company. Jeff invited me into his office to talk about my plans instead of just doing it over the phone. I’ve had insurance with them for about 4 years. My daughter was in 3 accidents in her first car. Each time, Allstate and Jeff’s team made the claims and repair process so easy. My brother just switched to Allstate because they were able to save him money. Would definitely recommend them to everyone.

None

Very professional.

costs were too high for repairs, twice as much as original estimates.

Never suggest any way to save money. Only mitre ways to spend more. My auto insurance is outrageous. I do NOT like being called in the phone. I do business by email. But I continue to get calls on the phone. I do not want to come in to go over insurance. I can do it over email. But I still get calls. I'll probably get a call about this survey