We met you while we lived in Ponte Vedra, FL and have continued with your agency for the past 12 years while living in Fort Myers, FL. Every time we have a question or call to make a payment, we are greeted by a pleasing voice who is very efficient and kind. That's the kind of person you want on your team. Allstate's rates are very comparable to other agencies and we do like the pay back for our safe driving. Thank you for being so professional. Sue and Rich Symes
A little disappointed in my experience. While I did not deal with Mr. Anderson directly, his employees are a reflection of his agency. I requested a quote for renters insurance and had questions as to why it was so much more expensive (almost double) than other companies. Having been a homeowner and in the financial industry for many years, I am not a stranger to property insurance. I felt like my questions were ignored, and frankly the gentleman who was assisting me seemed to be very condescending. When my questions were clearly too difficult for him to answer, he just stopped responding. Needless to say, I am pursuing other companies. I prefer to do business locally, but not when I can't get the service for which I would be paying. He never picked up the phone to get clarification or assist further. My phone number is at the bottom of every email.
It was great working with this agency again. Had no issues canceling my bike insurance (sold it, it was no longer necessary to insure it) and then went back for another auto quote and was able to save my family over $400 a year! Thank you Cathie for all your help! You have a customer for life!