Used to be great, and I was a loyal customer for 10+ years. But when Allstate resorted to writing an estimate covering only 1/3 the cost of fixing my vehicle and sending Consent To Rate letters to many of its clients to force them to allow Allstate to charge more than the state-mandated maximum before agreeing to renew the policy, this agency was argumentative and unhelpful in their handling of my renewal, right down to a snarky E-mail response after I moved my policies to another carrier. I referred two of my friends to them over the past year and they received the same cold treatment and signed elsewhere. Good riddance.
Amazing agency and team. Jaclyn and her team always shows me the best customer service and answer all of my questions. I truly feel like I understand every aspect of my insurance. They not only treat me with the upmost respect but are always available and happy to help. So Happy with the Lucas Allstate Agency!
I am a current customer of the Lucas Agency in Cary, NC and I want to say that this is the best agency I have been apart of. I get a courtesy review of my policies every 6 months along with informative information through my email. The agents working there are very friendly and helpful. I would recommend the LUCAS ALLSTATE AGENCY for all your insurance needs.
The Lucas Agency is by far the BEST Agency around. I have never been with an Agency before that has cared for my policies the way Jaclyn and her staff has. They have continued to give me the best service ever and is always there for me. They are knowledgeable and really take pride in everything they do for me. I would highly go with Jaclyn Lucas and her team!! They are the best around!