Laurie Pallini: Allstate Insurance

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Based on my own experience with the Laurie Pallini: Allstate Insurance Agency, I highly recommend them as being very helpful, friendly and efficient.

Very friendly

very good experience

Very positive and timely responses to any issues we may have

My experience has always been wonderful. I always get a quick response in a professional manner.

Good service but pricing is bad

Always very concerned about the client's needs. Excellent experience.

Good. When I called the office I always get a great answer

Great, as usual.

Very satisfied with the Laurie Pallini Agency but disappointed with the increase to my auto policy from the company

Very easy to work with, convenient, responsive, professional.

very helpful and accomodating

Good, you can end up talking to Laura in person. That is just not her name on a sign with Allstate next to it.

I haven’t had the need to contact the office often. Have were quick the one time I needed to process a claim.

I appreciate the communication via email regarding changes to my policy, upcoming payments, and offers to review my policy coverages. I especially like all the offers I have received - from sports magazine subscriptions to new car deals - as a client of this agency. I don't feel, however, that any of it is very personal, and I have had a difficult time get in touch with a "live" person more than once, including the day I switched to this agency. Seems like there would be a better attempt to have "live" (competent) support available by phone and timely (accurate) responses by email. Thank you.

Very easy to deal with

Laurie and her staff are great! They make sure I have the best coverage for my personal needs. I have just moved..Laurie took care of everything regarding car and tenant insurance...and have already received paperwork.I've been a very satisfied customer!!

Agents are personable and try to get premiums that are within my budget

I have had excellent experience with Allstate, they are always very helpful with ant issues I have.

Haven’t had it long enough to have an experience other than it being a lot more expensive than other insurance companies

Always get the best information with a smile! Thanks

My experience has always been good. Several years ago I was very pleased on the handling of my claims in a very timely matter

Laurie has helped me through two accident claims easily and provided me with all the help I needed.

Laurie and her team were very professional and efficient with our immediate need for insurance, and also provided a thorough review of our current insurance products with an eye on how they could save us money with their products - much appreciated!

They are helpful whenever I call with questions.

I have no complaints

You said one question now you eant two?

Excellent

I have been with Laurie for probably 20 years. They have been very easy to work with, easy to contact, quick response and professional/very good customer service.

None

Routine

Stays in communication with me and is always friendly when contact is needed.

Very pleased with Allstate and Laurie Pallini Agency in Webster, NY...always get a quick response and quick action when needed.

Just fine

Laurie and Laura were extremely helpful throughout the process of getting me a new auto insurance policy.

Extremely satisfied. I was positive that all-star could not beat progressives motorcycle or boat unsure prices, because of the media. So when the agent asked me to take a look, I told her she was wasting her time. I could not believe it and had to have her repeat the quote 4 times and asked her are you sure that price is for 12 months and not 6. All state beat progressives price by more than 50%. Then the agents said let's take a look at your auto, and the saved me more money. I have been with all state for almost 30 years, and I will never leave. The media is not true, anyone and everyone should at least give all state a call before they buy. Lifelong satisfied customer

Love dealing with Laurie Pallini, don't like getting all the extra emails about filling out surveys.

So far, very good Thank u

Always helpfull always make you feel like your there most important customer

Handled my claim quickly. Pleased with the service and professionalism.

I am very pleased with the service I receive.

Very professional and good follow through on the adjuster.

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Agency projects 'big city' knowledge yet is still able to provide 'old hometown' service! Great organization!

Received helpful assistance and questions were answered.

Hi Laurie, I have had no problems with the many years that I have done business with you. I just get so frustrated every year when I get the bill for the new year, it always goes up. Can we ever get a break for being a good customer and not having any accidents and never submitting claims? Can we just not have an increase very year!! We never get any perks for being a good customer! Thanks for listening. Robin Law

Like Allstate wish they would let me change agents. I call her I get a whole lot of no cant do that, that's not how it works. Hang up call the 1-800# I get sure no problem your all set with out being yelled at or talked to very loud I guess. The people she employees are nice and kind but the agent....not so much.

Pretty consistent, better than average service and quality.

Laurie has been my Allstate agent for 25 years and right from the start I felt like she was my friend as well as my agent. She treats me like my business is important to her and that she has time to focus on me as an individual. I live almost an hour away now but I would never go with another office. I highly recommend the Laurie Pallini agency.

Laurie is very knowledgeable and helpful.

Very helpful!

Laurie Pallini has been my Allstate agent since I was a brand new drive at 16, over 20 years later I am still a pleased customer and extremely happy with the service she provides.

Excellent service !

Always have had a positive experience, very helpful.

Your office has been very supportive and helpful.

Have always treated me fairly and honestly---kept up to date on policy changes.

Everything has been done that we expected.

Still waiting on reason my rates increased as was informed the claim filed for the CAT this spring would not cause any rate increase.

HOME INSURANCE DISCOUNTS TO HELP YOU SAVE.

Luckly I have not required a lot of services or claims from Allstate or my agent but when we have needed to place a claim it was always handled quickly and we were always satisfied with the final outcome of any claim

Still feel my car insurance is a bit higher then what I would like, but love the company. Also other companies offer discounts for no accidents etc. allstae doesn't

Rep was very helpful

Your agency has always been there when we have needed help

Very responsive, customer focused, and easy to work with. Everything one could want for an insurance agency.

too expensive

Great service! Fast & accurate!! Thanks

I've been with Allstate for many years & I've never had any issues.

Very helpful when I ask questions.

The price for the same coverage goes up every year, the benefits don't match the TV commercials, and the Allstate company (corporate) balked at the thought of sending the bill notification to multiple email addresses, which they informed me of, but not Laurie's office. The service at Laurie's office has been good, but I interact with them once or twice a year, so my experience is limited. Having said that, they handled our state-to-state move well three years ago.

It was fine.

Laurie gave us the best information for the insurance we need to meet our needs.

Great

Very dissatisfied

Pleasant and constructive every time.

You were very helpful to me. I would recommend you highly.

With regards to my auto insurance not happy

Communication was excellent through out the process!

I appreciate that your staff suggests ways that we can lower our premiums - without us having to even ask!