Michael Morales: Allstate Insurance

Horrible customer service, specialty Michelle The manager

Always been treated well and I get quick responses. I’ve been using them for over 20 years.

It's all been excellent. I have the option of using USAA since I am a veteran. But Allstate has been so good at response I will continue my business with you.

Well I'm not satisfied every year you raise your prices sky high

Allstate has been great for me and has proven that they are a great company. Mr. Morales and his team have done an excellent job with there clients and representing Allstate.

Very courteous and knowledgeable staff.

I had to make a couple phone calls to follow up and get coverage correct initially. But since then everything has been ok.

I am very impressed with the office staff. They are friendly and knowledgeable. I feel like I can stop by anytime I have a question.

Feel ok. Just think I pay too much for being a loyal customer for years and with a very good driving record.

Good customer service but too many phone calls about buying additional products.

Our claims have been handled quickly and in a fair manner by Allstate. Our agent keeps us updated on current insurance information by email, and provides tips to streamline our insurance cover for our vehicles, and home.

Rates too high

Great agency!

none at present time.

It has been a tuff year for my family. But, your office has been very helpful with the insurance part. Thank YOu, Joe Myers

Very efficient and friendly.

Always friendly, very professional and promp sevice.

It’s friendly affordable and easy

Very satisfied great workers

All my experiences with Michael Morales and his Crew at 5433 Grissom Rd. SaTx. has always been very satisfactory.

I've had fantastic experiences with this agent....very helpful when i have questions, they've even told me when i actually don't need certain types of insurance....wish i can give more stars!

Great customer service. Speedy response time.

I haven't talked to Agent MMichael Morales since I first signed up.

Disappointed to find out insurance doesn’t cover theft unless I saved receipts.

Thank you for a wonderful positive experience. Everything was handled professional and in a timely manner. I will highly recommend Allstate to family and friends.

I was able to talk to a Michelle right away when I called. She responded with a quote by that evening. I appreciate prompt courteous service. Thank you.

The agency staff has always been very helpful and nice to deal with. I have been with this agency for 2 years now and any time I have a question or concern, they are there to answer my questions and advise me with my insurance needs.

Allstate is there when I need them the most.

I am very satisfied with your service. Thankyou.

Morales gave me the best possible quote Allstate could the me!! Thank you!!

Good service, always available.

Friendly and helpful staff.

excellent professional service.

I was very happy with Allstate Home & Auto insurance. I was very upset that after more than 10 years without a claim on my auto policy that my rates were nearly doubled. I feel that I was severely penalized. I realized that my rate would go up but not that high. Thank you for your service over the many years. Dorris Coleman

Awful. This is the worst insurance company i have had in my life and i am 72 years old.

Not happy with increase of cost & less coverage aftr 16 yrs or more of being a loyal allstate customer

I wrote a comment before & nobody responded. I said I don't like when I'm not told of hidden fees. When I renewed my insurance & was recommended to switch to the ******** forgiveness plan, I wasnt adviced that there would be a charge. It's always nice when we know what we are getting into.

Had some concerns which were never addressed.

Great Erica went beyond of call of her Duty and I thank you.

could not see my quote

No complaints

Quick and responsive

i like the one to one with the agent and I was able to ask questions

The office of Michael Morales is always helpful towards all of my needs. I have my home and autos insured thru his agency. Anytime I have a question or need his friendly staff will respond in a very attentive and timely manner.

My problems with Allstate - there was always a "problem, " whether it was local, another office, can't find records, adding someone to my policy, a towing problem, no call back when promised, etc.

I found them helpful and professional

I have tried to contact this agency in regards to my home insurance quote since about the 20th of December since the closing date of my home is on the 5th of December. It is now the 2nd of January and I haven't received a call or email back with a quote even after being told several times that they would be calling back the next day. My lending company needed a quote for me in order to close so it's a real disappointment that I can't use Allstate because they didn't get back to me in time. I use Allstate for 4 policies including another home owners insurance policy for our home in Colorado so I was really looking forward to bundle this policy as well but unfortunately I will be going with another company.

Long term dependable, prompt and efficient help!

The Morales agency has always provided me with fast, friendly and quality service.

Satisfied

No comments

Felt pretty good about my last meeting. Mr Morales was very helpful and spent time explaining things to me.

I would like to know why insurances are so high. I'm a safe driver.

Very good service

Claim process great but when speaking to your reps not so pleasant.

The lady at the front desk help me very well friendly I was very happy with every thing she did I thank u

The staff is always friendly and always wanting to help anyway they can.

Experience was great had great customer service and was given all the information that I was looking for about my auto insurance.

Very good job on taking care of our needs. The storm damaged done to home was repaired and looking like new. It's good to we are in good hands. Thank you. The Cantu family

Insurance is to high

I

The Michael Morales agency is great at keeping me informed, and is very proactive making sure we know what to do when we are impacted by bad weather events. Making it personal is what makes it easier to file claims, and seek assistance if needed

Still going through the claim process but so far a good experience. I'm hopeful that my claim will be handled promptly and my car will be repaired soon. Laura Daniels at local office has been especially helpful and kind.

Allstate has been good for me and always keeping in touch to see if I need anything else! Nothing but great costumer service!

Outstanding company, on going 3 years! My Chevy Impala was paid off in two years under Mr. Morales agency. Thank for great service! Originally signed up at Winter Fest 3 years ago doing the scavenger hunt ‼️🌹😝🤓 Thanks guys

Allstate has always met me need for all our insurance, Auto Home and Life. Very happy with the service we have always gotten.

I've had multiple people tell me that this office is a class act. I would have no problem referring any of my clients moving to Texas to Mike's team!

Hers a guy that lacks integrity, he doesn't keep his word, and has more 1 star reviews than anone I've seen. It's one thing to have 1 person with a bad experience but he's the lowest rated agent I've ever seen and I've worked with hundreds of agents. It's actually sad.

Very helpful, he answered all my questions. ..

I felt that I was in "Good Hands!" I've always felt that by business was important to the Morales group and to Allstate. I am told about my options and products available. I am even given discounts for bundling auto and home insurance.

I have always felt that when I have any questions there has always been someone to answer them. I am very satisfied.

We liked your service. But we are going with a local agency.

Positive -- great customer -- knowledgeable and responsive staff.

Bad never return calls I'm always the one to track u guys down customers service is the worse

The person who I spoke about my concern did her job quick

Worst customer service ever. I closed on the 1st of June and they have yet to send my invoice and policy to the title company. This is after 6 phone calls where they said they would email and fax ...

I called them a total of 8 times starting at 10a.m. and ending at 5:30p.m. to cancel my policy. I spoke to 2 different representatives and no one could call me back or cancel my policy. They also never gave my sister the $20 gift card for referring me to them. She left All State as well. If I was purchasing insurance I'm sure they wouldve helped me with just the first phone call. Very upsetting.

Every time I call I feel that everyone is looking out for my best interest.

so far so good, keep it up

No matter what your need is,auto or home repair, Allstate is always there with friendly customer service to lend a helping hand. Thanks Allstate people, you're the best