Mike Hammer: Allstate Insurance

It's fine.

The folks at Mike Hammer Allstate are always helpful and know / learn what best meets our needs

They were there for me in a timely manner everytime I called them for assistance. The people in the office were always helpful and friendly

They are honest forthright about what you are getting, and why. All state looks out for your best interest, seeing what you may have overlooked,and they don't sell you what you don't need, plus their rates are affordable.

Good customer service every time I call.

You guys are doing a good job

I have had a great experience with Mike and his team. They are always friendly and willing to take the time to explain everything to me.

I have been a customer for Allstate for a couple of years, My overall experience with them is good.

We have mike as our agent since 1999, we always happy with the services he provided!

Very professional.

Great service!

Very positive experience. Staff are helpful and quick.

I liked your agent Dianne Tanner service and customer friendly attitude.

I am in good hands.

Mike has been my agent for nearly 25 years. I think that fact alone speaks for itself.

I have been with Allstate since around 1996. I think I had them before that as well but change agents so my time with Allstate has been a while. I find that when I need help with a payment or a policy change or something that requires help, they are always there to help. When ever I had a claim it was short and easy as it should be. If you are reading this review and trying to decide on an insurance agent or company, this is the right place !

Grear

Ok The price is ok I was like pulling teeth when I tried to get them to send me an I’d card in the mail

fine!

Great service. Friendly. Helpful. :-)

Exelente entendieron mi problema de immediato y fue resuelto les agradesco su atencion gracias

You made everything very easy to accomplish the necessary. To make changes

So far, so good! Mike is a good man.

We have had insurance with you, both homeowner's and auto for 12-13 years now. We have been satisfied. I had a day or two of semi-stressful mis-communications with Stacey Phillips last month, whom i'venever worked with before. But, that's ok. I ended up getting the info I needed.

always ready to help with whatever I need

Very good

I have no complaints.

Great people

You guys are terrific!

Everybody I have had the opportunity to interact with at the agency has been most helpful and courteous.

Mike and team are always here when I need them and on the rare occasion when I have an issue, they listen, take my concerns seriously and ensure I know they value my business!

Experience was excellent. It was just the high cost of our auto policies that drove us elsewhere. Became very expensive. Not your fault.

Someone is always available to assist me when I walk in the door. I appreciate the personal service I receive!

Dianna, is very knowledgeable, personable. She always knows the answers to my questions what, or will get back to me the same day.

I’m experiences with the company has been nothing but pleasant.

Everything has been good, though I wish rates were lower.

We’ve been with Mike's office for the past 24 years and have always been treated with respect. Our children are also using Mike’s office now for their insurance needs because of the fantastic customer service and reasonable rates.

Always professional and helpful - adapting to our changing needs (including researching product lines).

Allstate has treated us plenty fair and my agent is always easy to reach. No phone run around with Allstate.

ok

horrible

It’s always apparent, whenever we have reason to talk about my policy, that Mike enjoys helping people. His advice has been valuable and I’m glad I’ve got him in my corner.

Everyone at this agency is always helpful and they provide all the information that I need.

This wasn't the smoothest transfer I've had. I'm slightly confident everything is worked out now.

Couldn’t transfer our polices over to this Allstate office/agent because we needed life insurance. What an insurance gimmick!

I just wish rates would stabilize! :-)

Excellent. Mike and his staff have been very responsive and helpful with our insurance needs. Glad to be doing business with them. Alan

Great experience helpfull , answers all my questions

"The claim for my roadside service reimbursement payment was exceptional. Within a week I had received payment after mailing the claim information. That week had a holiday and a weekend which made the time line just four business days in the regular postal mail. Oustanding by the Allstate Dallas office. Robert Ward

Always responsive and very knowledgable.

Mike and his team are always friendly, patient and quick to provide help!

Great service

Mike Hammer is friend of my parents

I have never had an issue until recently with my New Mortgage sending me a letter stating that they were charging me for insurance since I did not have and they needed proof of my Homeowners Insurance. I spoke with Diane to get it resolved and she said over and over again she sent the info in August. I am holding a letter in my hand dated February 6th that has charged me $2700.00 for insurance and I want it resolved. I am confident that Diane most likely sent it in August but somehow, someway Bank of America did not enter the information to my account. Diane interrupted me several times with the same explanation that it was sent in August. At this point it is not about who is right or who is wrong....please just treat me as a customer....Listen To Me......Then Speak to me and resolve my issue even if it means sending documents 2 or 3 times. I did NOT feel like a valued 19 year customer.

I've enjoyed working with Mike and his team since inception and look forward to many more years together!

So far so good.

I appreciate the the ways you bring down the cost of insurance to help make it affordable & not have to go else where to purchase. Thanks for the support.

Very polite and helpful! Thank you for your excellent customer service!

Responsive. Easy to contact.

From the first meeting till now, you all have been attentive and available for all my questions. You are all very professional and I would definitely recommend your agency to all my friends.

Your personable disposition has made it easy to stay with you for over 20 years. That you and your staff remember my and Jimmy's names enforces why we believe in you . That you do not judge us for being human keeps us with you since we have never forced our beliefs on others. That you keep it real tells us this is the place to be. Thank you for everything and thank your staff for being great. We will always love and miss Beth. She was the greatest! Thank you and God bless you!!!!!!!! Where else can you call and get a hold of your agent immediately when needed!!!! Thank you.

I have no complaints

I cannot stress the importance of having the right team in place for that time in life that you need it the most - a family emergency. We have had it with damage to our home and vehicles. Allstate and in specific, our agent Mike Hammer handled it like a pro and we didnt have to do anything but wait for the repairs to happen. We have been with Mr. Hammer for over 20 years and his disposition, availability and above all, his honesty has been the same throughout all these years. I truly feel like family when I step into his office. Thank you for all you do.

I got a bundle deal to include my car insurance and my renters insurance. Your car insurance rates could not compare with your competitors so I decided to dump your services

My premium keeps going up and i dont think in receiving the automatic payment benefit

Informative

I have been very happy with Mike Hammer. He is always there to answer my questions directly and with honesty.

My home insurance is way too high. Otherwise, I am satisfied. Have not made a claim, so hard to say. I’m paying for a service I do not use.

I was just really disappointed that the information given to me when I asked was inaccurate and it cost me more money. And then when I went to pay my renters policy completely the amount was entered in wrong and I had to make another payment. If I was giving the correct information to begin with I would have saved time and most importantly money. It truly was a frustrating experience.

Very good service. Handled the ho eowners policy very knowledgeablely. Sends inquiries about coverage to keep me updated about my coverages.

happy

VERY REASSURING AND STRESS FREE!!! THANK YOU !!! MARK

Always helpful and informative when contacted. Been with Mike for nearly 20 years now and will continue to do so.

I have had great experience with Mike and Dianne. They are very helpful when ever I have a question or a need to change my policy. very polite and customer oriented. I recommend Allstate for that reason.

Liked the time your agent took to carefully explain everything. His Assistant was also super. They did everythng quickly because we were going out of town.

I was really pleased with the way my agents handled our case. We have been very lucky to have Allstateon our side.

I work with this agency because a live human being whom I know is always available to answer my questions in a professional, intelligent and timely manner. As long as the agency operates in that way I'll continue to be a customer. Please DO NOT use my name if you post this to your website.

it has been a very positive one so far. the few times I have had questions or concerns you have been prompt and professional with your answers and solutions. thanks

Excellent staff and a great company

Mike Hammer and Associates have been excellent insurance agents which is why I have been with them since 1992.