Pam Kirtley: Allstate Insurance

Top notch customer service! This office will go above and beyond to help you with any insurance need! Pam and her team are awesome!

I could not have been more pleased to find myself working with Pam Kirtley and her office staff. The follow-up communications and the experience they have shown have solidified my belief that I have chosen the best agency...ever! This agency does more than build a business with you; they want to build a relationship. Caitlyn is an absolute blessing!!

Great customer service and good insurance coverage.

Staff is friendly, professional, and energetic. Always a good and memorable experience each time I visit!

This office lacks communication at renewal. My monthly payment jumped $40 and no one reached out to me prior. Will start shopping around.

Great service

Why do you want my survey if you’re going to send an email saying it’s invaluable?

I have always received exceptional , professional and prompt service.

All good

You have been helpful, thank you.

Constantly changing prices

My wife had a accident last June, Pam and her staff took care of the claim very quickly and answered all of our questions. We would highly recommend her

Everyone at Pam Kirtley Allstate has always treated me in a respectful manner and made sure that I am well taken care of.

I've had my insurance here for a while, and they always check up to make sure I have the discounts I can that are available to me.

ok

Y

They gave good helpful information when I was involved in an auto ********

Cheri is always willing to help & anwser my questions! Easy change over on a new Suv yesterday! Thanks!

Okay have not needed to use it yet

The team has always been very helpful when questions or changes to my policy are required.

i have had good customer service with really experienced team from Allstate

Great people!

For the most part it has been good

I have had no problems with Allstate, since I switched from my old company

Pam Kirtley has been at the same location more than 28 years. She cares about her customers and will go out of her way to help them resolve any concerns they may have. She is a great person to work for and I feel privileged to be a part of her team!

No complaints

You guys are great! Easy to work with and even easier to communicate with. You make sure that I know whats going on with my insurance and any changes that are made are clearly defined.

Wonderful. As always....

Very satisfied, they always have time to answer all your questions.

I'm very contented with my two policies. Hope not to use them, but relieved they are there.

I have no complaints at all

The BEST ever! Easy on line and easy to reach them by phone! They check in and make sure I’m up to date!

Love you guys! Helpful and informative

Neutral

Great!

You are all fine as frog hair. Thank you for all you have done for us.

prices are too high

I've been with Allstate forever and with Pam Kirkley for longer than she & I can remember. Everything's fine!

Everything has been great

I love Pam! She’s taken care of me and my family for 35 years! She’s never let me down!

Very positive experience. Everyone I spoke with was extremely nice. The adjuster came out very quickly and he was awesome - super nice! No complaints

It went very smooth , I was very satisfied. ..

I felt great because, when I need you guys, you are always there for me. whenever I need help you guys help me.

Such a great agency. Everyone on the staff is knowledgeable and ready to help.

Excellentand wants to help all people!

So far so good

I have always received excellent customer service with your agency.

Amazing. Great staff and they are great at their job

allways help full very services

All Agents are willing to help with the greatest professionalism.

This group always has answers and is very helpful.

Very friendly and knowledgeable

Lower rates than I had with my last company and better customer service.

Treats me great good people

I have no complaints

I have no complaints, every time I do need to hear back about something regarding my policy Caitlyn has been great about reaching out to me!!! Thank you Caitlyn!!!

It was fine I guess. My payments just keep going up.

It's always pleasant.

You have always been friendly

You have always been friendly, efficient, and professional. No complaints.

My experience with you all has always been the best. I have been covered by you all since Tha age of 16.

Love you guys! Always helpful and courteous. Professionalism at its best.

I am very satisfied with you handling the care of my car. You make me feel safe, knowing that you will help me when needed. Thank you for all your help. And also that of those that help you out in the office.

I've had bad experiences with my truck, not from the agency but from the claims area. My last experience with my SUV has been good other than having to pay the deductible on something that wasn't my fault. My one question is, since allstate is changing the coverage of someone being able to driving your vehicle, then do we get a reduction in rate due to not having anyone else drive the vehicle?

I've had bad experiences with my truck

Professional-courteous

I have never been disappointed with the service I have received from Pam Kirtley or from Allstate. My auto claims have been dealt with immediately and with professional expertise. I am grateful for their service and would recommend them to friends.

No complaints here.

Great, I feel like Ryan is very knowledgably and helpful.

the one time I used my insurance for a stolen motorcycle, it was an issue. I wasn't asking for new price, but a fair market value would have been nice. I had to purchase a replacement well before I got my money from allstate due to having to fight w/ allstate for every dime that was owed to me. I understand how insurance works and that you have to protect your company. but I don't feel I'm in good hands when I had to argue so much to get the bottom of the estimates that they were given from dealers that weren't even in the same business as what my bike was. was just a bad experience over all.

good responce

Always very responsive

Pam was always great to us and helpful in recommending contractor when we needed it.

I don't think you get what you pay for

I don't think you get what you pay for, because if you have a claim whether it's your fault or not your insurance goes up.I feel it just money your out each month because you have to have it,but then there's those that don't and nothing's really done to them.Needs to be stricter law's on those people because it not fair to us that do carry our insurance

I was i a hit and run, all state helped me understand the process and welas fast with the recovery of helping me with my car.

I was i a hit and run

Adequate and sufficient