Paul's Auto Service

My motor was blocked and he wants to change the starter to charge another $1,500 this guy has no idea to fix the engine first want me to put a new battery and actually I put a new battery a day ago and after he say well you need to change the starter because the car doesn't start and I say yes because the car was started when the motor gets blocked it so is the motor the engine it's not the starter because the starter was on when the car stop Jesus Christ

(Translated by Google) Superb service quality, just passing through Las Vegas. And the service provided was top-notch. (Original) Super buena calidad de servicio, esta de paso por las vegas . Y la atención brindado fue de lo mejor

Paul’s auto service is the TRUTH! the only shop in Vegas that I will continue to go to. I have taken all of my cars to John, he is the only mechanic that I’ve met out here in Vegas who is honest and knows what he’s doing. and Michelle at the front desk is always very kind and makes you comfortable in knowing that your vehicle is in good hands. Thank you guys for always getting the job done!! 🤙🏽😎

Michelle and John are great and this IS a Best of Vas Vegas Shop! Dont waste your time and money next door.

Great service..and honest.

A+++ service quick delivery deff recomend

Everyone in my family have been going to Pauls Auto Service for years. The shop as fixed everything from a simple oil change on all our vehicles to getting a 80's car running. But this last time I took my car in because my antifreeze was leaking, I took my car in to get an estimate on what turns out to be a waterpump issue. The lady at the desk calls and tells me it was going to cost $2800 , which is fair but I didn't have the money at the time so I told her I was coming to pick it up and I would wait til I get the funds and bring it back. I drove the car home not knowing there was a piece hanging to the ground that came from the right front passenger side of the car with missing screws just added to the issue of now how do I get my car to a shop to get it repaired and should I even bring it back to Pauls if they can't remember to put screws back in. I can't drive it with this piece just hanging there. At least the shop could have put it back together before I picked it up.This just added another problem for me to solve.

The best! Honest great Auto service. I trust them with my car.

I have been going to Paul’s auto for over 14hrs. It didn’t matter if it was a new vehicle or my older vehicle. They are honest and they always do great work. John is a straight up guy (mechanic) he will explain everything in detail which is what I love about it !

terrible service

Used Pauls for a Pre Purchase Inspection and they were wonderful. Michelle at the desk was incredibly kind and helpful. Would use them again 100%.

Great customer service every thing was great great staff I will be sure to recommend to others

These people are scammers don't go here!!!!!! Caution!!!! Go somewhere else

If you are working with welfare Don't go here!!!!!!! I came in with two lights on when I got my car back the lights where off this place was my second diagnostic on my car so I can make sure I'm getting the best care. first my price was low then when I went to pay they changed the price because they seen who was helping me pay they send me the new price and they was really trying to max me out putting 2,000 on top of what my original price was now my check engine light is on and I needed my car to go see my kids. Smh scammers!!!!!

Had a broken motor for the radiator fan of my car. Despite me arriving a little over two hours before closing, they were able to diagnose the problem, order the part, and have it installed and good to go almost to the minute before closing time. All that and for a pretty decent price. This place will definitely be my go to from now on.

They did an amazing job on my truck great customer service my truck was a mess when they got it and now it runs like a brand new truck shot out Paul’s auto shop thanks john

I am so disappointed, I went for a oil leak originally, I requested a estimate to be sure is everything I need to fix in my car. I got help paying the repairs from an organization, but the mechanic will get full payment. I got the estimate and when they I bring my car they told me the estimate was incorrect, the woman stated they didn't include waste prices, but when I asked the mechanic he said was something else, completely other story an amount. So I knew it was a lie. They were just trying to charge me more. Before even start fixing it. I thought the estimate are prices they should respect and not change. But anyway. My car had all electrical working, air conditioner, gas gauge, interior lights, even the stereo. When I first picked up the car after they called me to tell me it was ready, the air conditioner wasn't working so I told them that it was working before. Ooh but they make me sign the document for.them before even I saw the car. So they had the document proving I was agreed with the job and everything. Then they told me about the air conditioner. They told me the cables were very old and that is why was not working. For me was very important cause is Vegas and I have a 1 year old baby. Took his document and wrote that as a note. Then they told me that I can leave the car till Monday so they can check it and fix it but I will have to pay . I did it I miss work one more day and they called me again on Monday. Changed me 160 dlls and treated me like a trash like it was a favor they did to me, and now they didn't tell me anything wrong so I signed their paper. They showed me a bounch of cables parts they cut and the said that job will be thousands of dollars but they only charged 160. They said everything was fixed but treated me so bad.but I am sure they messed up with the cables cause my care had the air conditioner working before. And everything else was working. The car was already outside and then when I was ready to drive it they told me that the gas gauge was making empty, and I told him it was full tank and they said it was empty from the day I left the car. IS A LIE. I never had a problem with that. They said it was the gas pump sensor. And the gas gauge will mark empty and full all the time because the sensor is not working. I told then many ways that the gas gauge was marking gas as normal before but they just went inside of their chop and told me that I was just repeating same thing. And left me there talking. So I had no other choice than take my care and leave. Days after I notice the gas gauge never moved is always empty. I googled it and is a cable problem. Also the interior lights of the car don't work. (Sensors are good) So they don't work neither because of the cable damage the mechanic did. Sometimes the whole gauges just don't work in moments. i don't even know what else they damaged. And of course I don't have money to fix it. But those things were working perfectly before. Of course I will do something. I will go to compliance enforcement Nevada. Or wherever I need to go cause this is not right. They should not broke the care. They should treat us with respect and accept their mistakes and be responsible for that .

Came from Pahrump and seriously could not be happier with the results. Well worth taking the time to find Paul’s Auto Service, there are multiple car places. Keep going until you see their sogn on the building. Michelle was great.

Honest and hard working! We were referred to Paul’s from a friend of my husband. We thought something was wrong with a water pump only to find out it was our radiator leaking. We asked to replace the water pump but they told us we didn’t need to replace it and that it was still in good condition and not to spend more money on something that works fine. They fixed my transmission leaks and replaced the tubes and put a new radiator in and we asked them to change our oil as well :)My van is happy again :) thank you for all your hard work and we will definitely return here for all our vehicles!!!

Needed a part replaced... didn't take long. Friendly people.

If you don’t know anything about cars you WILL get ripped off. Be aware.

The staff is EXTREMELY proficient and kind. They are knowledgeable and engaging. They don't need to advertise, as most of their business is word of mouth, and the only repeat customers are for regular maintenance. All of the work is guaranteed! 10/10 will be going back at the scheduled times and sending referrals!

It is a ripoff place. Please don’t try and go to them to fix your car. Plus the staff are only friendly so they can rip you off on the other hand. I had some issues with my car. They asked for too much money. They overcharge customers way too much. So I didn’t fix my car at their shop. I went somewhere else and fixed the issues with half the cost.

Coming from a family of mechanics, it's very hard for me to let anyone else work on my vehicle. But because of the warranty on my car, I have to go to specific shops. Paul's was on that list, with good reviews, so I decided to use them. Let me tell you, Michelle (office) & John (manager) are truly some of the nicest, most helpful people around!! They went above & beyond speaking with my warranty people to help me with my car!! Unfortunately, because of the warranty, it now has to go to the dealer...yukk!! I will most definitely bring my car back to John for regular maintenance in the future. I highly recommend them!! Thank you, John & Michelle, for all that you did for me!!

REPENT AND FOLLOW JESUS CHRIST BEFORE ITS TOO LATE 🔴

I'm a mechanic's daughter so I'm quite picky about which shops I go to. I was ghosted by another shop in the area after getting an estimate and found Paul's Auto through word of mouth - thank goodness I did. I had a few major issues with my ML350 and they got it back to me the NEXT day. Michelle at the front is an absolute sweetheart and John really goes the extra mile to make sure you're driving on the road safely and will explain anything you might have questions about. I feel very grateful for their honesty and getting my car back to me so quick when I needed it with excellent work. The main thing I brought it in for wasn't an actual issue - and any other shop might have easily taken advantage of that. Thank you Paul's Auto, you have a return customer - but let's hope I just need oil changes from now on ;) lol.

Best mechanic I've ever been to

My family has used Paul's Auto when necessary in the past. John (manager) is extremely honest and caring. He does what's necessary and doesn't try to take advantage. It's hard to find a good mechanic when me and my daughter are single with no mechanics skills. I've recommended Paul's to a couple friends. Never been disappointed with service provided.

Was quick to spot and explain the problem with our car and fixed it earlier than his initial time estimate. Great guy!

This was my first time at Paul's Auto Service... I was referred by a good friend. Did not disappoint.... In a world where there are hard to find places that are honest and affordable, I was more than ecstatic with Paul's Auto Service and in particular, John. He was very friendly when I walked in, very knowledgeable, and when I received the call on what was wrong with my car, the quote was cheaper than I thought. They have not only earned mine, but my husband's business from now on. Thank you!

Great every time I go

HANDS DOWN THE BEST AND HONEST SPOT IN VEGAS TO GET YOUR CAR SERVICED.JOHN,PAUL,NEWBIE,AND ESPECIALLY MICHELLE. THEYVE BEEN REPAIRING ALL MY VEHICLES SINCE I MOVED TO LAS VEGAS IN 2014..

Great service, fair price, trust the reviews!

Great service. No complaints or resentments like other shops. Thank you

I took my car into service with Paul multiple times and I really trusted them and then yesterday I took my car for service and they stole my $400 Versace shades do not use them!!

Paul and his team are definitely a neighborhood gem! Ever since an emergency muffler problem, they have been my absolutely go to for car maintainers and emergencies. Paul and his team are trustworthy, he came up with ingenious ideas to fix my car issue within the day instead of just telling me to purchase new equipments. Thank you Paul!!

Did not use Paul's service only looking for potential service shops. Looks good

John helped us figure out what was going on with our vehicle in a stressful time while traveling through town. They were able to fix our vehicle and get us back on the road the same day. Super friendly and helpful!

It's early but haven't had any problems out of it yet great job guys

I highly recommend this to be you cars place to go for repairs. They went over and beyond to make sure my care was at its peak performance. Great staff

Shoddy work. Took my car to Paul's to have the water pump replaced. A two-hour job turned into an all-day event. They never called when they were done, I just happened to show up. Paul called me the next day, and claimed he threw in an oil change. I check my oil level, (which I knew was high) and nothing had changed, it was still high. In other words, the guy Lied! That was two months ago. I took my car to another shop to have more work done; and they informed me that my water pump was leaking and needed to be "replaced." Two water pumps in two months.

Great customer service! Special thanks to John. Down to earth individual who takes pride in what kind of work there shop delivers!! I highly recommend Paul’s Auto Service to anyone who is looking for quality work done in a timely matter..

Very precise forthcoming and dependable. Great results

Very friendly, professional, and fair prices. Also, very quick to work on my car.

Michelle was very nice and gave professional customer service. Seems very honest and up front.

Good place to take your broken car! They do a great job!

Wow! Great service. We were traveling from Oregon to Baja when we noticed a clunking in the rear end over bumps, ruts, and potholes in the road. We knew we needed to get it looked at soon as we got to Vegas. Paul's had good reviews for being thorough and honest. They weren't wrong! They were able to see it in the morning, diagnosed a broken shock mount, and had us back on the road before the end of the day! Very reasonably priced! Thank you Paul's you saved our vacation plans. I highly recommend Paul's for your next repair.

Excellent service! Honest and reliable. Prices are great.

As a woman, Im pretty used to getting priced extremely high prices for maintenance work that needs to be done on my vehicle. Especially, when I tell a shop that I drive a 2011 Acura MDX, man if only you can see the look on some of these people's faces, you would swear they hit a gold mine or something. Well, I had originally stopped at the auto shop across the way from Paul's. I told them what I would like looked at, possibly fixed and immediately I was told I couldn't be helped unless I paid $150. I seen Paul's shop and walked right on over. I asked a gentleman that I seen working in the bay, could he help me. He assisted me right away! Before this guy even asked me what car I drive, 1st thing he said was "HOW can he help me?" I told him what I would like to have checked and he said "Yes, they can help, It would be $25.00." (For what I want looked at) He then said "Where's the car, what car is it?" And IMMEDIATELY assisted me. IMMEDIATELY got to work! I cried so hard man! Cried my 18week pregnant self in gratefulness, yep, right in the front office, TRULY thanking him for this blessing, thanking him for his professionalism, and overall just thanking him for not tryna get over on me and being able to help. I just asked the gentleman what is his name, and he said Paul! Lord! The OWNER HIMSELF helped me?!! I am EXTREMELY happy with his service, VERY grateful and again I can't stress how much of a life saver he truly is. Thank you so much Paul! Trust me, I'll be back!

Honesty is hard to find in Vegas. These people are about as honest as they come. They were my go to before I even got my truck there. Michelle was so nice and when we got to discussing the problem I was hooked.

GREAT! Customer Service. Refer to by my warranty company.

I had a great experience with Paul's Auto. They do literally saved the day for me, and went the extra mile to make sure.my Mini Cooper was repaired & paid for by the warranty company just a day before the warranty was set to expire...a repair I had been trying to get done for over 6 weeks by Pep Boys, who gave me nothing but the run around. Every person I dealt with at Paul's Auto was friendly, professional and helpful. I never felt taken advantage of, and I got the distinct impression they operate with high integrity. I wouldn't hesitate to recommend them to all my friends and family.

Spoke with John and Michelle during the time I was having my car serviced. Very professional very nice people! Not to mention very fast service, had my car towed there Tuesday night right before they closed and it was ready for me to pick up by Wednesday afternoon. Haven’t been in Vegas long but I think I found my new car shop.

Great customer service very honest guy a little pricey but it gets the job done correctly.

My son's Subaru died in the desert, and Paul's Auto Service repaired the engine, and my son drove home 300 miles today with no problems. It's comforting to know that we have a mechanic in Vegas in case of an emergency.

John is awesome! Took my Honda to get ac fixed they took great care of me, very informative also bargain shopped for parts needed for repair. This is my one stop shop now! Thank you John and his awesome team!

Excellent service! Michelle was informative and knowledgeable. My required diagnostic took no time at all.

Good Good good

Great service got a fuel pump put on a 2006 Lincoln Mark Lt and it runs like a pearl. Not to mention my gas mileage is immaculate now. This will be my Go To mechanic shop in Vegas.😁✌️

Awesome service highly recommended

This place is great !!! Really friendly behavior and the mechanics are so professional with their service. Great support and services. Highly recommended.

Great work. Fair prices. Friendly and honest.

First time here i get a friendly and welcoming vibe from michelle she works the front counter she's always smiling. John was my mechanic smiley as well! What im saying good vibes... they get the job done.....

Feel confident about the repairs and the receptionist was awesome!! Very friendly!!

Don't go anywhere else! John is the absolute best mechanic I have ever had the pleasure of meeting. Very honest and just GOOD at his job.

Fast , friendly, and knowledgeable auto techs .

This was a very fast and professional experience. The guys were super nice and left me feeling pleased that I chose to stop by. Highly recommend!

Gave me a suppose diagnostic, and called me saying needed new engine the quote was out rages price, and offered to buy my vehicle if I wanted to sell it? Towed my car else where

Always takes care of me

So my significant other and I just moved here from California and we dont have a Auto Mechanic service center yet. We unfortunately came across Pauls Auto. I have a 2011 Chevy Impala LT low miles and pristine condition. I had an issue with the AC's actuators all of them failing. After speaking with the shop manager we agreed on 750.00 being the total on the services. I literally took my vehicle to get detailed right across the street before I dropped it off. I'm big on the way a shop treats your vehicle if they take proper precautions etc while completing the requested services. My vehicle had no stains and a small minor crack on the defroster dash cover. The manager told me the services would be complete the same day but when I showed up at 11am Like I originally explained I would be, he said he was unsure if he could complete it that day and to call him back at 5pm.. 5pm came and I called a couple dozen times no answer. So I left it until the end of the next work day still no one called me requesting to pick up vehicle or anything. So I went in myself. Immediately the manager said there were several issues but the problem had been "fixed" but he also explained that he replaced my Actuators but decided not to replace the main control one because "it looks like it's ok still" Once I seen the vehicle I almost lost my composure. The small crack on the front defroster was now given back to me in 5 pieces. My speedometer had a crack in the protector piece, the frames along my windshield are now loose and missing clips and there were oil stains and oil hand prints and shoe prints throughout the whole vehicle and One huge stain on the passenger floor area. Not to mention a black film and substance throught out the vehicle. After reviewing this he said just bring it in we will detail it. I left and the next day the same loud clicking (my actuator), started yet again and that was the original reason I took it in. I called him late that night the next morning he called me when I explained everything, he came off as if he didnt care in the least and simply said bring it in and hung up. I was appalled. No way am I taking my vehicle back there. Horrible customer service and they always were bad mouthing Purfect Auto next door.... So next step Lawyer up...

I go there because I trust the mechanic.

Awesomeness!!!

They did my rebuild inspection for only $25

You guys are the BEST! I'm an old lady who drives a very old car. I can drop my car off and tell John do what needs to be done and that's just what happens. I know other businesses have taken advantage of me and I rather expect that as I know little about cars. Paul's Auto I trust. They have taken such good care of me and my car over the years. I wouldn't consider going to anyone else. They care about their customers and it shows. Thank you Paul's Auto!

I've been going here for over 10yrs +. A friend referred Paul to me personally. I've never had a problem with their work. From what I've always noticed they are a 3 man crew, sometimes 2. THIS IS A TRUST WORTHY AUTO SHOP.

I will definitely go back. They ate very nice and did a great job! A+

Paul’s did a engine and transmission replacement on my Dodge Caravan through my warranty. They were communicative through the whole process, got my car fixed and it is A-1 shape, John was so helpful with any questions and concerns. I will definitely recommend their service to all.

Been going to Pauls for years. They are honest and accommodating.

Ive taken 4 of my vehicles to JOHN @ PAULS AUTO SERVICES and have NEVER been disspaointed in their work. They keep me up to date on everything and always looking for great prices on foreign (EXPENSIVE) parts. 6/5

The service is excellent, going here for years, they take wood care of my car, but im really sure the guy who check my car took something of my back seat hope was a mistake and they call-me they have it, it will be really nice Just want let you all know be careful and don’t leave values in your car, (like my daughter did)