If you are looking for good friendly service ask for Lance. I had to go back due to a faulty filter. I was bumped up to the top of the list. Lance was friendly and very informative. I actually frequent this place for oil changes and tires often. I always get good service, but since I returned so quickly with an issue it was taken care of immediately and professionally.
Went in today with a bad battery. It is a Saturday so you can imagine how crowded it was. Made it up to the counter where I was greeted by Johnny. I explained to him that I had a busy, stress-filled day and really needed to get out ASAP. Johnny took it upon himself to go and install my battery himself. Johnny was courteous and professional. Thanks for getting me back on the road Johnny!
I waited in their nice waiting area for most of the time during my diagnostic test/repair and Johnny always made it a point to check in with me whenever he got any updates on my car's status, which was impressive because the garage was busy with customers for most of the morning. When he told me what repairs I would need he was very straight forward and clear.
This review is for the great customer service that I received on my visit to this location. An employee names Johnny really took care of me and made me feel at ease during my alternator/battery diagnostic. He was very empathetic as I explained how stressful my car had become with all of the recent repairs I needed, and he never made me feel like he would steer me in the wrong direction regarding the repairs I would need this morning.
I went in and was greeted at the door by Farrel. She noted l was offended by the smell and she apologized because of the renovation. I assured her it was my COPD and l can't stand strong odors. She quickly got the e-service dept to check me in outside where l was more comfortable. l left the car to have the oil changed and went to Home Depot to shop. On my return l saw the car was still on the rack so l sat on my walker outside the door. Farrel came out and asked if l would like some water.