I only inquired about rates on a whim, due to the high rates of a local insurance provider. Everyone I've spoken with, a lady from Florida in particular, has been exceptionally pleasant!! I felt incredibly comfortable throughout the entire process, and for that, you have my gratitude. Thank you!!
The only reason I signed up with this insurance is because it was the least expensive option for me because of my driving record. At first I was pleasantly surprised with the customer care & service but when I really needed it most - when I got into a fender bender this summmer - I was greatly disappointed. It took over a MONTH to get my vehicle back after my insurenace agent assured me he would communicate with the shop & coordinate repairs. He did NOTHING for weeks after he recieved no fax from the shop instead of calling me or them to resolve the issue. It is unfortunate people can’t just do their job & have to be led by the hand the entire way. I guess you get what you pay for.
When I was trying to explain the clerical error that agency had made I was laughed at that by the agent, because it was only a penny. I am not impressed with your company. The agent stated either the check from the escrow company was sent a penny short or they entered it wrong in either case I would be billed for said penny. The agent then also stated that he would not have personally picked up the phone for just a penny that’s when I explain to him that the addressing information was also incorrect and that’s the main reason why I called. This is also just the most recent issue with your company, starting to wish I didn’t bother changing companies to you guys.
Mary is absolutely wonderful, but the gentleman I talked with 4 advise when my parked car got hit, wasn't. It seems 2 me whether I have full coverage or just liability if 1 of your customers has a question then your representative should b more then willing 2 assist, period. Other then this instance everything has always been good. Mary, has always been very helpful whenever I have a question about my policy, going over what coverage I have, etc. U need more plp like her.