Renee Cross: Allstate Insurance

These folks have always been helpful and respond quickly. The rates seem quite reasonable here too. This is an easy to find location and has adequate parking for customers. Great communication from them via email or post. Nice people to work with.

i feel supported

Renee is a friendly, helpful and knowledgeable agent. Her experience in the industry and her sparkling personality combine to ensure that not only are you "in good hands" but you feel good about how you got there.

Always good

excellent, I just feel bad sometime when I sow my bill high makes me unhappy but other than that I'm happy with the agency.

Working with Renee Cross’s office was helpful for securing and maintaining homeowners insurance. Communication was easy. Questions were answered right away.

Fine

Rene is the best insurance agent ever! I have appreciated every interaction I have had regarding our automobiles and home! Thank you

Great. Always easy and quick and best quotes

Thank you Renee & Shawn for your help & expertise in assessing our insurance needs. You are a blessing.

Responsiveness could be better. The Allstate website has a feature to send email, but that route doesn't always get noticed or answered.

Very good experience. I felt comfortable calling my agent to discuss my plan knowing that I would not be pressured into making any purchases that I would regret

After dealing with the claims department on theft of some items I am VERY VERY dissatisfied. I will have another insurance company when my policy is up. YOU SUCK!

Good experience with Allstate. Renee is well informed and very professional.

Always responsive and helpful

I was very pleased with Allstate they always answered my questions and were very polite there a good inshurance to go to

I have not communicated with you guys very much I purchased my insurance through all state had no issues very helpful people now I just have the money taken out of my account yearly I have no issues with this

Get Me My$500,00 Deductible back from My claim and I will recommend you to everyone!!!

I think I get a good deal. I feel a sense of security with both the renters and identity theft protection. The people who work at Allstate are upbeat and courteous I talk to on the phone.

After having a homeowners policy with Allstate for 14 years, it would have been more helpful for the agent to review that basement flooding is not covered by the normal policy. It is almost hidden and in the "fine print" - claim was closed because I didn't have an add on policy which would have cost me very little additional. This info was never discussed with me and very easily missed. Recently suffered a $20,000 loss after sump pump failed. The agents should be more clear up front and upon renewing yearly should ask the homeowners about additional coverage. This was a huge shock of not being covered - why pay for insurance or have it at all when nothing is covered. Policy and agents need to be more clear when offering coverage. Very disappointed and frustrated.

Satisfied

No problems. Just needed a copy of my condo insurance coverage sent to condo association.

Allstate and Renee Cruz provided the best insurance at the absolute lowest cost to me when I needed it most. That was 21 years ago, and I am still getting all I need for a great rate with Allstate.

It was great you guys assist me professionally in everything you do

I would recommend

Great experience with Shawn. He is very clear about what I am being billed for and the coverage I receive.

Very professional/courteous/efficient

Good, you've always been very helpful whenever I have a question or concern.

Shawn is very experienced and thorough.

i like working with RENEE CROSS she is to the point and dosent waste my time on things i just dont care about and thank her for it..

ok

been with allstate a long time. never had a problem. added lots of trucks over the years. renee cross always makes it happen smoothly. thanks.

Very good customer service

I am very happy with allstate

My experience was a good one. Had I not moved away from VT, I would have continued the business with Allstate.

I worked with Sean at the office and he was fantastic and helped me tremendously.

Excellent. Cruz Agency has always been there for me with either advice on insurance needs or just a phone call away with assistance for claims. Personnel is always friendly and helpful. A pleasure to work with. I always give high recommendations when asked who insures my properties.

GREAT

I enjoy working with you very much

Great service, fast responses, and very friendly. Give them a try!

Agents are good to deal with. Insurance for me is a little expensive

I have been please with the service I have received over the years although I am being advised to check prices with other agencies for savings.

Car insurance is way too expensive, and is not delivered as promised. My rates were supposed to go down much more in the 2nd year. I am thinking of changing to another agency for car insurance. Until recently I was paying more for my monthly car policy than for my car payment -- that is ********** on a 2013 Nissan. I would have liked my agent to call and tell me how I could save money and see if I am eligible for any more drivers' discounts.

My experience with you is very good. Thanks for everything.

I'm a long time Allstate customer. I have, thankfully,not had to submit a claim for many years but when I did the process was easy and the compensation quite fair.

I don't have any meaningful contact; but when I need something, they are responsive.

I wasn't happy at all

Renee you are a horrible consultant please stop texting me

I have always had positive interactions with Renee & team. Any changes or claims have been handled quickly. I haven't had any significant rate increases in all the years I have had them.

very Knowledgeable, accurate and friendly salespeople stay in touch and keep me informed.

It has improved - Ulrich is very prompt to respond & is a great insurance agent. Thanks for taking care of my complicated needs.

Great! No problems! All handled extremely well.

It has always been a quick turn around with all of our business dealings with Allstate

I am getting e-mails offering life insurance to Joel Giroux which will not do him much good now that he is dead so please stop the offers

Always prompt & helpful when i call with a problem or a change request.A-1

Excellent support from your group. . Many thanks!

Very good. I understood what was discussed, received information in a timely manner, and agent was friendly and courteous.

I would highly recommend this to everyone Highly recommended to everyone, I would love to continue my auto insurance coverage with all state 😄

GOOD COMMUNICATION WITH CUSTOMERS . GOOD SERVICE .

the gentleman that help me did a good job it was the people on other end that screw things up

It was very easy and very helpful. thank you Lia

Overall everything's been great, no complaints

All my dealings the Cruz Agency and Renee Cross have been very satisfactory and I would not hesitate recommending them to other potential customers.

10

Rene and crew have always been great!

always professional. great service and rates.

You, as an Allstate agent, has always been very helpful and reachable... You always try to find solutions to my problems or responses to my questions in a timely manner. I really appreciate it...Allstate, the insurance company is another story...

Been with Renee and her team for 16 years now and they really are the best! They always take care of me, even at the end of the day!

Great insurance company to work with, also very affordable.

Renee Cross and her team provide great service, always prompt and professional.

Renee has always been quick, kind, knowledgeable.

Great!

Good experience

I know when i walk in my questions and concerns will be answerd and taken care of i can not gice any feed back on claims ect i Hope i Never have to find out !

No problems.

Hi Allstate! Overall I am content with the services Allstate provides, with the exception of one incident: In January, I received an email indicating that I qualified for a preferred rate, and that I should follow up with your office. I did so, and everything checked out; the credit inquiry was run and I was taken off autopay in preparation for the rate change. However, your representative called me back immediately following and indicated that I was not, in fact, qualified after all, because I hadn't had my license for long enough and that I should give your office a call back in July. This would have been no big deal- humans make mistakes- except that I was not properly put back onto auto-pay, and this resulted in both lost money and quite the scare, as I received a letter indicating that because of my tardy payment, I was at risk for losing my coverage. Next time, please make sure I actually qualify for an offer before offering it to me! This whole riggumrole could have been avoided if your people had done their research properly. Thanks.

STOP SENDING ME YOUR GARBAGE EMAILS! THIS IS EXACTLY WHY THE ALLSTATE BILLS GET LOST IN PILES OF JUNK EMAILS

Renee has always been a very helpful and personable agent , pleasure to work with.

Fine. ..always keeping in touch about things.

I have used your agency for many years and I always have avery good experience