Richard O'Connor: Allstate Insurance

have had Allstate since 1960 and this was my first claim. could not have asked for better service. I was contacted immediately after I filed my claim. would not have insurance with any other company

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Own an ATV, motorcycle or boat? Richard O'Connor Allstate Insurance is the place for recreational vehicle Insurance. Call (904) 288-8821 for a quote!

I usually call or go to San Jose Jacksonville Fl location, and the staff is very professional and helpful. Thank you! 😀

Ver y satisfying and professional.

I am happy with the service. Thank you

Very easy to get started with you.

I got a incrediable deal from them for a renters insurance policy! These guys are great!

When I first got in touch with Richard O'Connor for my apartment insurance, I asked for my payment to be automatic withdrawal. Gave them my info, etc., I was subtracting from my checking account every month, then I received two letter on the same day...one stating my insurance was cancelled, the other welcoming me to Allstate. I called they said they would take care of it and would send me hard copies of my bill...NEVER RECEIVED EITHER!!! Called again...still not taken care of and now I have received another notice that I do not have insurance. I am now looking to combine my apartment insurance with my car insurance which is with Geico.

Very helpful, always pleasant to speak with. Dealing with this office has been a pleasure and I would recommend them to friends and family.

Satisfied

Professional, Knowledgeable, Integrity are the mainstays of the agency

The guys working there are super cool they go out of there way! Very satisfied customer!

A mix up in the beginning but taken care of very soon and were all very nice, you have great young adults.

I've been waiting two weeks to get an insurance card with my name on it! I already asked them twice about this in the last 2 weeks nothing's happened!! If you want prompt service don't come here!

their always helpful

Most satisfied

I have been very pleased overall with how my recent claims were handled.

The office staff can’t find their *** with both hands. This is absolutely the worst Allstate agency I’ve ever had to deal with.

Overall good experience. Staff patient and always ready to help

I have had apartment insurance with Allstate for around 4 years now and it has always been an easy process getting my insurance set up and working with my agent.

great.

I am very happy with allstate

Got a lower auto ins quote and asked for a counter quote via email and never got a response so I went with the other carrier.

Young kids working in front office who recommended dropping some coverage to reduce INFLATED premium increase for retired senior citizen.

I have been overcharged 4 months in a row. Have been in contact with an agent about the issue and was told it has been taken care of. Until this issue has been resolved I would not recommend to anyone. I did not check the box but I do want this issue resolved.

My concerns were addressed immediately and resolved to my satisfaction.

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Happy with the company but **** the rate increase every year when you have no claims because of across the state increases. i guess that is with all companies.

My experience is good. You tell me what I want to know, no problems and no issues. Thanks for your good service.

10 very helpful.

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Service and claim process has been great through the online/app Allstate experience. The local agency has added little advice or support. Requested quotes for homeowners insurance was never received; price for car insurance has increased drastically causing me to **** rates starting now. There has been no attempt to make a "connection" with me or our family personally....it has been all business, mostly via email, online or the app.

I can’t see where this agent adds any value to me.

Long time customer of Rick’s and will continue to be.

Love these Guys,always there when I need them.

Great Agent,Great Staff,very Helpful & Informative.

very good service.

I feel good. Very helpful and always wanting to help even more if possible

For all of your insurance needs call Ric, outstanding service!

Very helpful when I was adjusting my existing policy. Everyone in the office was very helpful and friendly.

Everyone is generally helpful and answers questions in a timely manner.

You said you would let me know about home owners policy after I dropped off roof statements and photo to security first. To date have not heard from you.

There alway a new office Mrg.

So far, I've had difficulty in getting associates from the agency to do follow-up on questions I've asked. I have to keep calling to get answers. I've inquired about homeowner's insurance and have had questions about why my auto rates went up.

I have experienced very poor communication with this agency. I call, leave messages and no one calls me back

Good

For the last 28 years we've had Allstate for car and home insurance. You've always been helpful whenever we've needed to file a claim. What more could anyone ask for of an insurance company?

Hi Ruchard. I am interested in flood insurance. Can you help me with that? Laurie John lauriegorow@gmail.com

Did not talk to any one. This was a renewal

It was very easy to complete the required change and done right the first time.

I transferred my allstate auto policy from Maine to Florida. Everyone has been most helpful every step of the way...got my florida license and registration and all went well. I'll fill out and return the inspection forms this weekend. Thanks again, Mr. OConner

I have always had a positive experience when interacting with the office staff.

Very poor service now, thinking of changing my agent

1) These surveys are frequent; yet nothing changes. 2) Been a LONG term loyal customer and quite saddened over time of the customer service, employee turnover, etc. 3) Premiums rise 4) most recent, went in for an address change (after doing it online 2 wks prior to see the change hasnt taken affect) on my account and got CHARGED $36. **********. When this term ends, I will be halt my acct. Looking elsewhere.

Easy to pay, wonderful in these busyears days.

We moved from Jax, that's the only reason I picked 8 as a score, and it's not practicale for someone in Daytona. Other wise I happy with the agency to date, however I **** seeing rate hikes every year but the company's greed, not the agency.

My experience with Richard Connie has been great

Always excellent

I feel my premiums are way too expensive for someone who has had Allstate for almost 30 years.

lacks communication sometimes, issues with billing, almost every time I call in there is someone new working there so I'm not sure if anything I have previously emailed was received so I end up taking time to resend it. Allstate overall is a great insurance company though.

Tough experience with national call center when windshield destroyed by truck debris and couldn't drive. They made me feel like it was inconvenient to them to help me because I didn't have it happen in a better location with more service options. Not good.

We feel we are in the best position from an insurance perspective that we could find in the market. Rick O'Connor also helped us bring more business to the firm, which helps us make Allstate more of a "one-stop-shop" relationship.

Rick is awesome!!!

I really dont get rate discounts or notification of eligibility for certain benefits. I am greatly considering leaving allstate as an insurance company. I hear all these details about getting a check for a certain number of months of safe driving. I have never recieved one check for safe driving. The only reason I stay will allstate and this agency is because I have not had time to make arrangements with another insurer.

Very satisfied

I send in my payments for auto, umbrella policy. I would have liked to have my home owners insurance through Allstate but didn't get much help since they said Allstate wasn't insuring homes at that time. Don't hear much from the office or staff but I make my insurance payments on time.

Great customer service

Great!

Service has been good

You have a great staff,trying to help out in any way they can. It does seem though that you have a high turn over rate with your staff. As many times that I've been in your office to pay my bill,. I have yet to see you in there.

Jennifer was very friendly and helpful with providing the assistance I needed. I also met Joseph. Great office. I now live in Nocatee, but continue to drive to your office because of the great service. Thank you!!!

Very smooth. Everything was taking care of in a very timely manner.

Not very good you kept sending the wrong inrormation to my mortgag company.i was lucky i wase adle to get an exsention so i kept my intrest crate.

Excellent customer service! I needed renter's insurance after a previous company failed to fulfill my lease requirements. Allstate provided me with exactly the coverage I needed at a great premium. The office staff was attentive, polite, and knowledgeable. I highly recommend this Allstate branch to everyone.

very smooth conversion to Allstate auto insurance

it was nice experience, very nice place.

Rickie Rickie is the bestie bestie

I am very pleased with the service and responsiveness. However, the rates seem to be quite high compared to other insurance companies.

Amazing