Ron Bradley: Allstate Insurance

I don't recommend this insurance company. Very poor customer service and very high turn over leading to poor follow-up. They handled my car/boat insurance for years without any issues so I decided to add home insurance as well. That's when I learned how horrible their customer service is - I voiced my concerns internally and then escalated to Allstate's VP of Customer Experience and was assured my account would only be handled by experienced reps. Today I found out that my home owners insurance is being cancelled and contacted my rep to find out status and learned that she is no longer with the company - that makes 5 over the last 15 months. While I recognize the home insurance industry is not an easy one, I would expect a certain level of customer service, experience and follow up that doesn't seem to exist at this company.

When ever i need allstate there always there when ever we need them! They are the best team ever they work hard to make sure every thing is up to par for us! We couldn't ask for a better insurance team. We recommand Allstate to our family and friends all the best to the Allstate team we realy appreciate!! Charles and Camille Warner

Very sweet office. I had problems with another office not following through or explaining the issue at hand. Rons office explained what was going on with the account and helped us fix it in one easy email. THANK YOU again! I’m gong to recommend you to all my clients and staff.

if i could do half a star , customer service here is So Florida is a joke ,dealing with allstate and this agency is a fool at best , listen to their phone message and they brag about customer care and concern, all of which is just talk. the agency and the allstate office have no communication, i am having to take my free day and go to this office and sit with an associate , not even the owner and review all the issues we are having with them. i'll finish this review after i see how they handle this FUBAR face to face .right now i say run screaming from this company

Everyone was very helpful, communicated very well, and send good links with good information

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Very friendly and knowledgeable staff. Answered all my questions and made sure I was getting the best rate available for the coverage I needed.

Always helpful, available, professional and courteous. Awesome people to do business with.

Terrible agency. Ron Bradley does not care not even attempt to take care of his customers. Too many insurance companies and agents out there. Go where you are appreciated, it’s certainly not here.

Been a member many years - very satisfied

Very comfortable. ...and they are looking out for our best interest..

Worst insurance agency I’ve ever dealt with. As another reviewer posted quite accurately, now I know the difference between bad customer service and no customer service. Also I agree with yet another review, too much PR and not enough attention to customers. I’m moving my policies elsewhere!

Haven't had any issues. Changed Tahoe because I put it with the other cars that you wouldn't cover. 76, 80, 95, 04 and 07 collection of Corvettes which are driven in a rotating basis.

The people are very friendly. They answer my question. They are a pleasure to deal with. I do have a concern re drivewise. I was told I would save about $100. So I received the device plug it in before the end date so I would receive my discount. I called and left messages for the person I spoke with in the beginning but I never received a call back, after 2-3 call and now my money is due and I have not seen or heard any thing. Lisa Paul 941 302 3643 Ty

It is OK, however I am focusing more on dealing services that know me. I am a long time customer however whenever I call Ron Bradley Allstate, Ron never answers, it is always someone different (sort of like a call center in another country), who doesn't know me. So it is never a pleasurable thing dealing with Ron Bradly Allstate so I tend to avoid it. So basically I cannot say anything bad however I cannot say anything good either, basically if I am going to stay with Ron Bradly Allstate I will expect one agent, preferably Ron to handle my insurance needs, same as my CPA, ***************** or even the service manager at the car dealership

Unsatisfied!

OK!!!

So far so good

Absolutely GREAT service

Completely satisfied with the prompt and polite service provided whenever I call.

Ready to compare quotes

Very helpful and very friendly.

your employess were very helpful and considerate and placed me with people who could help me with my problem

I've dealt with Chris Bradley more than anyone else and he is always very informative and honest. They're good people to deal with.

This was a new experience for me but so far have no complaints. I am still waiting for a final check to cover my rental car. When I receive my check I can say everything was done satisfactorily.

Great and prompt attention and service

Good! If I have no accidents, I’m fine and happy!!!!

I have always been treated with respect and understanding. Something I appciate very much. I still think its expensive with insurance in the US. I am used to Europe and prices are close to half there.

Over many years I have checked with many insurance companies as it relates to my needs as a homeowner and with multiple automobiles. Their prices are very competitive and the agents who work in the office are very informative of all the products they offer. I am very pleased with the service and their products.

I have all my insurance with your office. I am not only very pleased with the coverage and the premiums I am even more impressed with your agents. In particular I always deal with Bridggette Kohn. She has never sounded annoyed or not interested in what I call her about and believe me I have call her many, many times. She is very patient and respectful and never sounds like I am bothering her. She is a fantastic representative of your company and products. I thank you for that.

I never know who my agent is.

Awesome! Made my decision very easy!

Overall I was pleased except when I went to cancel my auto policy due to finding it less expensive through the Farm Bureau, I was able to save over $700 every 6 months which is a substantial amount. Only after I wanted to cancel was I was told we qualify for a new program and they can save me some money. I felt being a customer for almost 30 years some one would have called and said we can save you some money if we go with a different policy. The one girl I talked to actually text me information instead of calling me. I thought that was very unprofessional. We still have our business Auto policy with Allstate and plan on staying with them.

Once we had the right email address. The payment was payed within 5 days Thanks

Thru my aunt . she has the same insurance

Great service

Me atrajo el precio, el servicio y el seguimiento que le dan a los clientes. Muy diferente a las otras companias. Me siento bien.

THe Ron Bradley office is easy to work with and I appreciate that.

I like your services and transmet régularité et mails about your services.Congreyulations.👍😇

With the moderate amount of research I did, I believe that I get a high quality product for the most reasonable price.

Meets my requirements

I tell people to go to Allstate.

Signing up with your team was painless - billing is seamless, pricing is competitive.

Not very good

Knowledgeable Helpful Staff

Spent an hour submitting information and paperwork on all my insurance policies i.e. auto's, home, windstorm, boat etc. and never heard anything from your agency. Wasted my time I would not recommend.

You always have time for people with questions, and are very helpful. Everyone at your office is very polite and professional.

Very professionalCompany.

I gave slightly better than neutral simply because I have not had to do any claims. Cost for insurance is good. Reminder yearly notifications are good. Billing is straight forward. So all that I would give a 9 rating. Claims handling is an unknown. Hopefully I will never need to find out. Thank you

Ok

Very nice help

A very pleasant experience.

When I have a question, the staff is always kind and courteous. Very professional and informative. I have a great policy for my vehicle I could have ever found.

Very good always

It has been good.

Love all the communication and ideas put out.

Good customer service

Good take care

Customer service is very good. The people are very knowledgeable and friendly.

Im paying for the renters insurance and the company always takes care of me as far, rates and common sense approach to figure which company to use. GW

Very helpful

Very helpful and friendly concerned and informative staff! Will recommend

Excellent experience. We have been with Ron Bradley for some time. Always helpful and full of answers, directions on what is best, better, and most preferred.

Best Insurance service we've ever had. Service with personal care, try and beat that in this day and age. Hat's Off !!!

Great experience, friendly and helpful, easy

Outstanding service

Always helpful to my needs

Agent Diana is the the best agent in Florida ,thank you

Poor service with inconsistent responses when I asked questions about my premiums and why they kept increasing.

Bradley had all my insurance years back. Home, cars, boats, rentals... Slowly I started moving my business away due to lack of attention and updates. Now I know the difference between service and no service. Just moved my last policy over after request for assistance for 6 mths from Ron Jr. Current agent doubled my coverage, reduced premium (raised deductible, a little honesty here). Sorry Ron too much attention to PR & marketing and not enough on keeping existing clients covered...

Currently we are fine, was disappointed when we requested new quotes for our next house. other wise we are completely satisfied with your help.. thanks

Good. Nice people to work with.

It was good. No complaints

I have had a good experience with your agency. I like your messages with tips and perks.

great !!!!!

Your local agency is everything I could want and more-very friendly and helpful. However, the national Drivewise line has people who are rude and condescendingin in both of the calls I made there. I hope they are part of an answering service and not Allstate employees as they give your company a bad name

Best around!!

Ron Jr. even in Germany is an Asset to Your Co.

always get my answers answered thoroly and satisfactoroly. appreciate when i can talk to a person, not just the computer. pd

My experience after the accident was exceptional, but my rates have increased about $200 in the past two years. I understand that it would go up after my accident, but every six months it increases. I hope this doesn't continue!