Ross Silva Agency - American Family Insurance

Absolutely love my insurance agent and staff! They are always available when I call and keep me updated on all my rates and areas where I may benefit in coverage. I appreciate the prompt follow up and documents when I request them. Thank you Ross Siva Team

Ross is such an INCREDIBLE agent!!! Always available to answer questions. Nelson De La Cruz provides outstanding service. Always finds ways to find a better rates and truly listen to his customers needs. I HIGHLY recommend this agency.

Excellent customer service. Representative (Nelson) is extremely helpful!!! Always friendly. Returns calls promptly. Knows what he's doing.

I have had the best experience with American Family Insurance! The staff is always extremely helpful and knowledgeable. Ross and Nelson treat you like family and ensure you are taken care of. Nelson makes it a point to ensure we are getting the best rates and coverage. I would not use any other agency!

They are very helpful people and are flexible when they need to be. They have help my family more times then I can say and it's really saved us. Please come check them out if you need insurance

Had a financial issue and tried to have everything straightened out... I had American family transfer all that information to him and a week went by with not one phone call or email. I then went ahead and gave him a call and got an answering machine. From there I waited another 4 days and received no phone call. Keep this in mind if you plan on using him.. I will be requesting another agent that can manage their time a lot better!

I have to say this agency is amazing! They are so caring and they truly help their customers! I have dealt with a few insurance companies and they don't compare. Nelson DelaCruz is truly an asset to the company, he has helped me so much and stays so polite and courteous! They make me feel like "family"!

Great customer service and friendly staff that really cares about their clients.

Ross is one of the finest insurance agents and people I've had the pleasure of working with. He has always been very receptive to my feedback and offers outstanding communication and service. He is very personal and genuinely cares for his clients and their needs. He and his agency are top notch in my book!

This was the best experience I have ever had w an insurance company!! My agent was very helpful there were several cars I had him give me a quote for during our first conversation. He told me if there was anything else I needed to text or call him. So as I found other cars I was interested in I would text him the vin# and min later he would text back what my monthly rate would be. I informed him that I needed to save as much money as possible. Thankfully I did! He gave me the paperless discount and added renters insurance which caused my rate to go down. My agent let me know if at anytime I needed anything he would make himself available. I stopped by to say hello just before Christmas because I was in the area, even tho they were closing up for their holiday weekend as soon as they seen me they were very welcoming offered me eggnog and asked about my holiday plans. I am a customer for life because of Ross & his team.

Terrible!! Have never worked with anyone who pays little to NO attention to their customers.. very unprofessional never gets back to me I'm a timely matter didn't bother letting me know policy was being cancelled. Will no continue doing business with this office...

I love this agency.. I changed companies and saved $70.00. Ross's staff was delightful. Very professional and welcoming. Thank u for helping me save money!!!

Crappy Agent! Hard to get a hold of. Insurance was canceled didn't even call me or try to let me know. My responsibility to pay of course but he didn't even try to give a courtesy call to try to keep insurance on. We all get behind due to stress etc. It was canceled for over a week when I called to get it back on. bought a new car didn't send me a new insurance card so I couldn't register it when I needed. needless to say. FIRED!

Best insurance agent! Very helpful and friendly. Met all our needs.

Great service, great people and very professional!! Did I say great people??

Great business, great people. Make sure you see the tall guy with the Afro about life insurance!!