Roy Garza: Allstate Insurance

Great customer service

Araceli Sandoval is the best at what she does great customer service took great care of us when we went for a quote walked out with life insurance and a policy 👏👏

Very helpful and friendly the day I came in to resolve a concern regarding my policy. I walked out that day satisfied. Thank you so much Araceli

It was very easy, and your staff was very helpful. .

I feel very happy. You always have the time to answer all my questions. Thank you!

Excellent

El servicio brindado por la aseguradora es muy bueno, tanto en la agencia como en el corporativo

I had a small accident. I asked to have all the paperwork to be available to see why it cost $4000 done by GMC. A scratch isn’t $4000 never got feed back from Allstate.So who do you guys really represent?

Very comfortable with the help and questions answered. Will definitely recommend to friends.

Good service

I'm file gooding security save

I had a very pleasant phone conversation that answered all my questions.

The ladies in the office are prompt and responsive, and handle my questions in a timely manner. They have pleasant personalities and are easy to work with. I need to pay closer attention to my statements so that I can work with these ladies and refine my policy so that is the best fit for me and my insurance needs.

Such amazing staff and great overall service. I couldn't be any more happier with my choice of Agent, and not to mention the astonishing staff there...but mostly Jackie Garcia, who is always willing to go out of her way to help me with all my insurance needs while maintaining her professionalism. Thank you Roy Garza's team!!

I have been with this company for over 10 years an I love it Thanks

Might not be the cheapest but it's worth it! Great customer service and fast claim process

Me and my husband rushed in at near closing time (he's a plumber so we don't even know what time he'll get home) and they stayed open longer to ensure we had insurance before we left they were super nice and extremely knowledgeable and patient.

Great service always friendly awesome insurance office

Very nice office! Friendly staff

Service back in July-August 2018 regarding quotes for our new home insurance from Julie (her name as I recall) was excellent. We have had Allstate Home Insurance since 1988 for 2 homes now and been very pleased with your service having had 3 claims.

I love the coverage i have but when my payments increased, it was a disappointment. I still believe they could’ve given me a better deal. I have no marks on my record. Also my whole family receives their insurance here and i pay more than everyone. I’ll definitely be looking out for a different provider.

Real good

in my experience very happy until today I would recommend it without hesitation 👍🏻

I have appreciated the service I have received though this company

Great, very friendly staff, great customer service.

GREAT

Friendly, helpful staff. I am very happy with the service provided by all state.

Very helpful. Did not have to struggle with any issues. Everything handled very quickly.

When ever I have had a question or situation to work out the reps. at the Roy Garza office have gone out of their way to help me even though I live in Oakhurst, CA I continue to remain with Roy Garza because of this. Thank you

I got into a rear ended collision, I got rear ended I filed a claim with my insurance I had to pay the deductible but they're working to get the deductible since it wasn't my fault, I couldn't be happier. Prompt, courteous attention my claim. Rapid payment of claims.Every customer service person I have talked to has answered my questions very promptly and explained our answers very well.very helpful

your staff are nice to talk to regarding our insurance.

Claim took a little long, even tho I was not at fault.

Great customer service!

Good communication. Quick repair scheduled

Just great!.

Am always pleased with the service

Very good. A lot of good information came out of our meeting with Julie contreras She is very helpful Thank you

I have been with them for over 10 years and had always receive great service

Poor communication

I was very happy with the quality of service I received when I spoke with the receptionist regarding an additional driver added to my policy

Polite and efficient service.

I haven't really had any personal dealings with your agency.

I always receive excellent service from your agency.

Is very rare for me to go to the agency in person but in those occasions the personal service is good. I will like to get updates on offer/discounts more often.

Was a helpful and pleasant experience.

Very good.

Very helpful, no issues

Subscribers should get a kickback each year for not filing a claim. Rates are so high.

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That's 2 questions. Great experience.

happy

A

I've been with Allstate for 20 years both in East Coast and West Coast offices. I've never had issues with my status with corporate Allstate until I transferred my policy to Bakersfield office. I really think Roy's office lost the personal touch after Rosa Acosta left that office. I enjoyed dealing with her as an agent and she took care of my policies really well. After she left, I did not experience the same in return from specifically the agent Jesse who dropped my calls a couple of times and was not professional. I have already gotten much better quotes elsewhere for same coverage too.

No longer satisfied with Allstate’s high premiums and inferior service.

I am extremely displeased with the way the inspection of my house went, and the subsequent notification that my insurance would be canceled. Items intended for repair were ambiguous, totally unclear and changed after initial improvements were made to the initial demands by Allstate. In addition, no one I have contacted, including a legal firm, has ever heard that a climbing vine (in this case wisteria) must be 4 inches from any part of the house or porch. Since this vine has been here for 26 years, now is hardly the time to bring this up as a demand to continue insurance. In addition, I have never been able to contact Roy Garza himself, don't know if he even still exists, but after several attempts to resolve this issue, I am very displeased with Allstate. Whoever the inspector was, he/she never spoke to me, apparently only communicated secondhand with the agency, and was on my property without my permission behind closed gates. It would have been much more useful to have had someone contact me personally, inspect the house with me, and give logical reasons for decisions made. None of this happened.

Have had a great experience with all staff from all state. Never had any problems. They have always help me with anything that had to do with my auto and renters insurance.

always been fine

The agent was Very helpful . .. Professional.. Kind.. Would certainly recommend Allstate !! CZ

Excelente atención he recibido a mi persona cada vez que necesito ayuda o información. Muy contento me siento *** Allstate

Desde hace varios años que soy cliente de Allstate, mi experiencia ha sido muy satisfactoria, lo recomiendo ampliamente.

Your prices seem to be getting high, considering shopping around for comparisons.

My experience is good just the prices keep going up every time ... i started from 329 and this time I did 369 and that's kinda high already

Excellent. Diana was very accommodating and patient and streamlined the process of transitioning my coverage to a new vehicle. Her response to my requests were very through and complete and she always kept my apprised of the status. Have been a longstanding client and my entire family since the the late 70's (six siblings) have used Ray Garza at one time or another. He's like a household name.

We continue to be very satisfied with the service we get from Allstate.

Allstate always taking care of business

Good Job

Always very helpful.

Never had Issues

I called concerning an issue I had and was told Roy was out and would call me the following Monday . I never got a call back concerning the issue I had. That is just poor service.

Alfredo Bravo have/had the best experience/intelengance /satasfide workers at Allstate, I know for a fact that some one/or all are care very well,as for Me I thank You very Much I will be at Your customere for ever,Thank You.

I would think we would be saving more given we have been a customer for decades. We have home and auto. Friends and family members seen to pay alot less than us. Its just hard to make changes due to scheduling issues relating to work.

The only thing I question is why my insurance cost continue when we have no tickets, or accidents

I have been a customer of ALLSTATE for many years and for the most part have never had any issues. However, recently I noticed my premiums were getting outrageously high. I sat down and took a... more

I informed Allstate that I have been driving less and have retired. I was informed that Allstate had on record that I had driven 5000 miles on my non opt Toyota which I had stopped driving since I bought my Honda in November, 2015. I was informed that since I had retired, my insurance would not decrease because when people work their cars on safe at work for 8 hours. I gave my mileage for December 2016 from my oil change and then gave the June mirage. It had decreased but not my bill. I gave away my Toyota in hopes that my bill would decrease but my bill has recently increased from 1 71 to 231 which is over one tenth on my income. The people I talked to were very polite and tried to assist me. Allstate has very strange rules which keeps my bill going up. I was in an accident on June 21, 2014 and was looking forward to a decrease my insurance in 3 years. That may not happen. Also, that accident as I observed it was a set up with a very quickly acquired lawyer. Allstate staff person said he did not need a recording or a written description of the accident and said to not to talk to the lawyer. I was deemed at fault for hitting a pedestrian who was not in a crosswalk.

The customer service Representatives on the 1-800 number were always amazing but everyone at the local office was unprofessional and **** the majority of the time. Besides cost and coverage quality that was a definite top Factor in our decision for leaving the company. I was a customer of Allstate since I was 16 years old more than 22 years but I don't regret leaving. I am respected and treated better at my new company and I pay a fraction of the price.

I've had my auto insurance w/ Allstate for 39 years. Somehow my payment did not make it on the 4th. I found out on the 25th when I received a refund check that my policy had been cancelled on the 5th. It would have been nice to be notified that Allstate had not received my payment. I was not even notified that my policy was cancelled. I drove for three weeks w/ no coverage for my wife, my son, or myself. When I did get the refund check in the mail, it was a Saturday. The Allstate office was closed. I left two messages, and never received a return call. I called back the following week to speak to my agent, but he was not available, and I never received a return call. I have auto insurance w/ another company, and will soon be moving my home insurance to another company.

I love the fact that I can do mostly everything thru the phone.

they meet all our needs

I have always had immediate attention to any needs including payment when appropriate

A couple of months ago I noticed my insurance premiums had increased to a very high amount. I sat down and really looked at my policy and discovered 2 major issues: 1) I was paying for Lease/Loan gap coverage that I never requested or authorized, 2) the mileage on my vehicles was a lot higher than it should be. I made an appointment with Julie Contreras, at my agent's office. We went over my policy and I asked her to provide me with proof that I had requested and or authorized Lease/Loan gap coverage. She was unable to do that and said it appeared to be an error on their part and removed it. I requested that they reimburse me for all the months I paid for something I did not request or authorize. She said she would have to contact "Allstate" to request that be done. I provided the mileage to all my vehicles and also provided proof in the for of the "MyCarfax" app which lists all my vehicles and all the services performed on them. MyCarfax also provides the mileage as recorded by the service providers. She accepted this as evidence of what my annual mileage is and I signed a mileage statement that she prepared and I left the office. Julie contacted me shortly after to tell me the "company" rejected the mileage on one of my vehicles and I had to sign another mileage statement, to which I complied. After going back several times with her in the office I was finally able to get my policy to reflect the actual mileage usage and correct coverage. Just recently I received an updated policy statement where the mileage we had just corrected reverted back to what it was before. I immediately contacted Julie and she said it was the "company" not them that did that because I didn't fill out a mileage statement. I told her we just did that in her office, to which she replied she doesn't know why they did that. I have made repeated requests to meet with the agent and have been ignored or told he is unavailable, I tried to resolve this with Julie who is now telling me she can no longer help me and that I have to contact "Allstate" directly. I have evidence of our e-mail conversation and copies of the signed mileage documents that they prepared and I signed.