I was very disappointed with my service. I booked a limo for a Saturday for a bachelorette party I was planning. The booking process was easy and Ali answered all my questions in a timely manner. We booked the limo from 9pm to 1am. At 907pm I get a call from the limo driver asking if we can meet her at the bottom of the hill (0.3 mile walk) due to fear the limo wouldn't make it up the hill. I told the driver that wasn't possible as everyone was in heels and dresses. Limo arrives at 915pm and we take off to the Pacific Beach area to go bar hopping. No one from the group was from San Diego. So I told the driver the area and just to drop us off at a lively bar. As we get into the Pacific Beach area the driver shuts off our music and complains that she didn't know what we wanted. Stating that she just passed a lively bar and a limo parking spot. It was very uncomfortable because she had an annoyed tone in her voice and it seemed like she had better things to do than drive us around. As the awkward silence set in, I asked the driver if we could just turn around and go to the bar she saw. As she tries to maneuver us back there, we end up at a dead end/constriction zone. The music is still off and she is complaining that it would be hard to get us there. I was beyond frustrated at this point and said that we would walk from here. We walked 5 blocks to the bar. At this point, everyone in the group was very disappointed and it had only been 30 mins into our limo service. It was a damper on everyone's evening. I called Ali and explained the situation. I mentioned the driver was coming off rude, complaining and not being customer service orientated. He apologized and told me he would call the driver. End of story, the driver called me and apologized and the rest of the night went smoothly. However, I had plans to drive around San Diego and check out different areas of the city. After our experience, we only drove to 2 bars because I did not want to prolong my time in the limo more than I had too. Nothing was offered to me or the group. I was hoping to have good customer service and get a partial refund or a free hour because of the terrible experience we had.
Ali, the Operations Manager at Royalty Limousine, will take care of all your needs from booking the initial trip to seeing that everything about your experience is nothing short of fabulous. Royalty Limousine should be the first choice if you are in need of transportation in the San Diego area. I definitely recommend this company to anyone seeking a transportation for an upcoming private or corporate event. Thank you again Royalty Limousine and Ali for an experience that was even better than advertised.
Royalty Limousine treated our client's guest like royalty, even upgraded the vehicle from Sedan to SUV at not cost to us. The price is reasonable for San Diego, and the professional service was excellent and beyond expectation. Ali Zanjani is a pleasure to work with. Will definitely hire again if needed. Highly recommended!
Best 16th Birthday for my boy.... ever. Ali took my call last minute and delivered service on time, with a smile and a great memory video. Total professional. Ali was flexible when my son changed the destination! He hooked the boys playlist right in and off they went. Highly recommended local privately owned business. Thank you Ali!!
Superior Limo experience from beginning to end. Ali picked us up and delivered us on time to be married on Coronado beach. Transported us all day and into the evening in a very safe, comfortable and enjoyable atmosphere. He was a pleasant addition to our special day due to his warm personality and honest efforts to make our ride special. Took lots of photos of us throughout the day and then turned it into a slide show which he sent to us. Wonderful, thanks a lot Ali...
I contacted Royalty Limousine after searching the web. I needed a limo for my daughters sweet 15th bday. Ali, the owner, was professional and courteous. He was helpful in booking & offers very reasonable prices. In addition, Ali gave us a free limo upgrade from a 9 passenger to 14 passenger limo! I'm so happy that we went with Royalty Limo. I would definitely recommend them to everyone. Thank you Ali!
Happy to share that I used ROYALTY LIMOUSINES SAN DEIGO for 4 days n was extremly satisfied with services n quality of cars i had. I used 2 different LIMOUSINES n ambience was excellent in … more Happy to share that I used ROYALTY LIMOUSINES SAN DEIGO for 4 days n was extremly satisfied with services n quality of cars i had. I used 2 different LIMOUSINES n ambience was excellent in both with cold water n good crockery inside. The driving was perfect.
Working with Ali has been a very positive customer service oriented experience. He did a fantastic job! Customer service was excellent from the initial contact through the hug goodbye at the end of the day. There were nine of us family members who met up in San Diego and wanted to spend the the day sightseeing and relaxing without separating our party with multiple vehicles and hours of driving. Ali was so accommodating as we went to Orfila Winery, Torrey Pines, a stop on the beach in La Jolla, dinner and off to Coronado. The limo was beautiful and Ali provided outstanding friendly professional service. A personal "thank you" Ali, for helping us spend some special family time together!
Had a surprise birthday party and Royalty limo was the best. Everyone had a blast and Ali, our driver, was very accommodating with our evolving plans. He was on time and super helpful with everything. This is the second time I have used them and look forward to the next time I need a limo. Would and have recommended them to friends and family.
I needed a limo for my daughters sweet 16th bday party. Ali, the owner, was so professional and the booking was so easy. The day of the party I got a call from Ali telling me he changed his schedule so he would be able to drive them and that put my mind to rest which was wonderful. In addition Ali gave me a free limo upgrade from 7 passenger to 14 passenger limo! I'm so happy that we went with royalty limo. Truly made us feel special. Thank you Ali!
I needed a Limo for our son's Senior prom. We wanted to ensure he and his friends had a safe night. I called at least 20 different limo services and Royalty had by far the best prices. One of our concerns was if the Limo company would make multiple stops. We wanted each kid to have the experience of being picked up at their home by a limo as well as having the ability to go to dinner and be dropped off at their homes at the end of the night. Royalty Limo was so accommodating, I could not believe it. Some of the other companies I called wanted to charge extra or completely changed their attitude when I explained what we were looking for. Ali was so pleasant and easy to talk with. He also asked several questions to ensure he understood what we needed and he explained how everything would work. This is an A+++ service I highly recommend and will definitely use in the future.
Very helpful in booking & very reasonable prices. I recommend Royalty Limousine to everyone. I would like to add that Royalty Limousine is the best . They were great at contacting Me a day before for any changes in My Daughters Prom times and to make sure they had all the correct times pick up diner time & prom drop off... Thank you Royalty Limousine This is the limo company to go with cause of their great prices .
My trip with Royalty Limosine hasn't actually happened yet *but* I am confident it is going to be great! Why? Because Ali answered the phone (so simple but he was not my first call). He was very patient and answered all my questions, he gave me a very competitive price quote and when I told him this trip was for a birthday celebration he even threw in something extra. As if that wasn't enough GREAT CUSTOMER SERVICE, Ali proactively called me back to make sure I received my email confirmation and had no further questions. Great experience! I am stress free now, no worrying about how my group is going to navigate transportation from SAN to our hotel and then to the show at Humphrey's. Thank you Ali and Royalty Limosine!!
Ali was extremely helpful in helping me book a limo to propose to my girlfriend in, and had by far the best price in san Diego. He offered to place red roses in the limo and red napkins and water . The service that he provided was the best in san Diego hands down. I highly recommend any one thinking about renting a limo to go with Royalty Limousine
Ali drove my parents to dinner for their 54th Anniversary dinner in La Jolla. He was prompt and courteous and they had a wonderful time. His prices seem to be the best in the San Diego area from my research. He even brought them a complimentary bottle of champagne! Of note, I arranged all of this with Ali from another state, and he did a great job making it happen. He even took photos of my parents in the limo and texted them to me so I could enjoy the night too. Would definitely hire Ali again.
We were looking for a limo service the day before my daughter's wedding as a last minute surprise. Called Royalty and Ali answered the call. Luckily he was available. But beyond that he was very professional took great care of my daughter and her husband and my daughter's special day was that much better. THANKS ALI!
I have been working with Ali to set up his business with a mobile app. He has been such a pleasure to work with. I look forward to working with him to help his business grow as he is a real asset to his industry. I most certainly will use him anytime I am in need of a limo and recommend him to others.
Ali was absolutely amazing!! I needed a limo reservation for my graduation in Long Beach. I called around and Royalty Limousine had the best pricing! I couldn't beat it. Ali arrived at 2:00 on the dot (our pickup time). He was really fun and sweet. He offered to take plenty of photos of us. The ride to Long Beach was smooth and he was waiting for us at the exact spot he dropped us off at and right at the time I asked. The limo was clean on the outside and inside, and he also had a bottle of champagne and water bottles waiting for us. His service was exceptional and I will definitely be calling him again for future bookings!! Thanks again Ali!!!!
Hello to those considering a great limo service, I planned a surprise birthday dinner for my daughter's birthday August 15th. Guest and dinner reservations arranged and times coordinated. The Royalty Limo Service was on time, in fact a little early. The limo was supplied with bottled water and champagne. Ali was our driver. He really did treat us like royalty. Our guests were truly impressed and enjoyed the event. My daughter is a photographer so I am sure she will post photos on Facebook as well. Thank you Ali. I would surely recommend your Royalty Limo Service to others. -sharol-
Awesome limo service. Ali arrived early and was friendly right from the start. The limo was clean and well taken care of it, and it had all kinds of cool lights and gadgets on the inside. It was more than I expected. The limo was for our anniversary, and Ali had waters and champagne ready to go. His communication was fantastic while trying to set up a date and time. He was the only limo company to respond back to me within hours, and his price could not be beat. If you are looking for a limo service, use Ali's Royalty Limousine.
I really liked the service that I was provided by Ali. He was prompt with his services and took such good care of my needs. I rented a limo for my birthday and he made sure that he went above and beyond to make my night extra special. He is very professional and has great prices. Highly recommend him!
After contacting Ali, I now know why they are the best limo service in San Diego. They have really affordable prices and kind service like no other company. They also gave me a FREE upgrade, with that kind of service I for sure will be contacting them soon. Thank you so much royalty limousine for giving such great customer service. They are very patient and care a lot about their customers. I really appreciated the great deals and I recommend this limo service to anyone whos looking for amazing limousines and prices.