Samuel Mezzio: Allstate Insurance

We have always been very happy with Allstate and with Samuel Mezzio and all the people that work for him. They've always been very helpful and never failed to answer any questions that we've had.

I am very happy with Allstate. my dauhter in South Carolina called and said she was very happy with her new Allstate insurance company.she said she is saving a lot of money.

Great staff, great service!

Overall good. Every time we need something it’s done very quickly and thoroughly.

I feel your car insurance rates are too high. May do some comparative shopping.

Good!

I have been with this agency for fifty-eight years and have always been treated fairly and with respect

efficient, friendly, helpful

Great customer service

Allstate knows what they are doing and I am very impressed by their support when I’ve needed them. Great company

we have been with this agency for at least 35 years great customer service

We had roof damage and the response was timely. The adjuster was considerate and very helpful.

Pleasant, easy.

Staff is always very, very helpful.

Have our children and their spouses at the agency as well. Always accommodating and customer service friendly. Highly recommend to family and friends

Very satisfied

It was a very good experience.

Carrie farrell is the best sales person very friendly and helpful and knowledgeable

All my experiences with Allstate and all Allstate insurance agents have been very helpful and positive.

Love the staff. ..awesome..

Terrific. ...everytime I've had a problem you have been incredibly responsive...

Very good

I’ve been with this agency for a long time and will continue to stay with Allstate for a long time. Great Agency!

Very good. All experiences have been very positive.

Always give me the best service, advise and are courteous and helpful

I still do not understand why, after being a customer for over 50 years, I cannot take my sports car off the road for the winter WITHOUT having to surrender my plates at the DMV. I know that both State Farm and at least two others allow their customers to suspend insurance coverage when the car is going to sit in the garage all winter. It is a terrible inconvenience to have to remove plates, wait at the DMV, then wait at the DMV a second time in order to put the car back on the road in the spring. Yes, it saves hundreds of dollars in collision coverage, but a company a large as Allstate, with a DEVOTED client such as myself, should allow for a "good faith" suspension WITHOUT the hassle. I will pursue this further with other agencies.

I have been with Allstate since I was 16yrs old, I am now 62!

Great experience.

We have been Allstate customers for over 30 years. We recently added our homeowners to our existing automobile/umbrella policies with Allstate. Our experience with Ms. Kathy Backus (Licensed Sales Producer, Kim Mezzio Agency, Hamburg, New York) was extraordinary. Ms. Backus ("Kathy" to us) has always been professional. If she tells you she will investigate the issue(s) and get back to you, she does. If you have questions, she is patient and always tries to answer or find someone who can provide an answer. It's mainly because of Ms. Backus that we have remained loyal to the agency. We truly believe we are "in good hands" with Ms. Backus.

very satisfied. info was explained very clearly and precisely

Whenever I call, all my questions are answered

Been with the agency since I was 18 and they always been great to me and my family!

Kathy G. is extremely helpful to me when ever I have an issue. She immediately has the situation under control. She is my "go to" person.

I’m very happy with the service and speedy claims. Awesome company

Very pleased with Allstate agents. Helpful throughout sales purchase process and my individual policy agent after with questions on policy. Thank you.

Unfortunately I am disappointed in this specific claim. I understand there is only so much in an agents power, but amount of time this is taking is asinine. But truly am more upset that I have yet to hear any type update from an Allstate aspect, since late November. It has been 4 months since the initial ********, and I've seen/heard absolutely nothing. The other person involved clearly rear-ended me, and I had to go through the holidays out $500 dollars for something that I had no power over. And yet I continue to pay you, Allstate, month over month for this level of service? I feel as my loyal insurance team, would have fought harder for this to be processed or at least been transparent/communicate as to where this claim stands. At this moment I am highly dissatisfied for Allstate's services.

I have no complaints

Everyone at this agency is extremely helpful and friendly, a pleasure to deal with.

Great

.

I have confidence that you will look out for my best interests.

Good very happy everyone is very nice and helpful

It has been Fine

Really good. And professional

no problems

satisfied

I just have to say that Sam Mezzio and all of his staff are fantastic agents. He took over 15 minutes of his time to answer all of my questions, and believe me, I had a lot of them. Between Kim, Sam, and Cathy, they are always there for my daughter and me. They give us that small town feeling, knowing that we have the great insurance of Allstate for great coverage and a great price. I always leave there feeling very safe and secure in my insurance decisions! I would definitely recommend them to not just anyone, but everyone!

Sam and Cathy are very helpful and understanding people. I couldn't ask for better customer service!

Ok - some good, some bad.

New customers get cheaper rates than current customers. I have been a Alstate customer for over 50 years. I recently got a quote from State Farm that was significantly lower than Alstate. When I showed the quote to my Alstate agent they matched the State Farm quote. Rates keep increasing for current Alstate customers if you don't say anything.

Everyone was very helpful

Great agency! Always a help and the service is bar none, the best!!

Kathy is awesome!

I asked your agency to copy my old policy, they forgot towing, cost me $100.00 to get truck towed. Agency felt bad and paid $25.00. To bad it was $75.00 light of the bill. I think it speaks for it self,so no more stupied questions. Sorry but Farmers Ins has the policy now.

Very satisfied with professional and friendly staff.

Unlike geico, I don't think you'd raise rates without an explanation. Too many companies do this. Now geico sends us about one request a month promising a better deal. Who would believe them?

The staff is very helpful and always tries to answer my questions quickly.

Good

very satisfied, friendly, professional and attentive.

Ive been very happy with your service

Wish I had longer then 5 days on the rental !

Always makes me feel good about my transactions.

your agency has always been super helpful

I've really had no experience. You bill me I pay. I've been lucky enough not to need you.

Very good agent.

Excellent office staff! Kim answered most of our questions. We had Allstate for 23 years.

Excellent company, excellent service, excellent products, excellent choice! Get in Good Hands!

Allstate has been my home, auto and rental insurance provider for nearly forty years so it goes without saying my satisfaction level is very high. Over the many years the service by this team at the Hamburg Agency has been responsive and timely as needed. It's good to know they will be ready and able to help when any urgent need arises.

Provided excellent recommendations in line with my best interests.

The local agent is fine but they really don't do much that I can see. When I had a claim, I had to file it myself with someone somewhere and I didn't like his attitude one bit. Locally they helped by sending a fax of the form requested but that's about it. I had to do all the leg work and that didn't seem fair to me. Why are the local agents needed in the first place then?

do not like going to the office and dealing with the staff. I do like that I can pay my bill at the location. Do not understand why our rates have gone up so much over the years when we have no claims in. We will shop our insurance for the 2018 year to find better pricing

i'm glad you finally realize that i don't want to join your motor club. AAA is good to me.

At first I was apprehensive about the way the claim was to be handled, not having an adjustor look at the damage. This was further compounded with my attempt and failure to use the property vizulation app. Because the property did not provide enough camera perspectives it failed. However, the agents that I spoke with were very helpful in circumventing this problem. As instructed, I emailed them photographs of the damage and they were able to make a fair estimate for the claim which they explained in detail as well as providing me with a printout of the estimate. The payment was in deposited in my bank within a couple of days and I am in the process of getting the house repaired this week. My only concern is is the cost of removing the tree which was only partly covered in this case. I think that if Allstate was to provide a rider for tree removal on my property I would certainly included it in my policy. Like those who live in a flood plain, I am surrounded by large trees that could pose a problem. I am proactive in preventing this from happening, though in this case it was my neighbor's tree. In all, I am totally satisfied with Allstate's resolution of my claim.

I got a conformation email you received my paym.

agent great, constant rise in policy price has me shopping

I spent a lot of money on Insurance every year and I expect one on one service when there is a question or problem.