Scott Langlois: Allstate Insurance

I get emails asking to set up appointments to review my coverage and I respond with days/times and not only do I not get a call but I get no email or response! Why send the original email. Shopping.

Best insurance company to get insurance coverage.

I was a new costumer on 7/6 (rolled off another policy which we had for years). I signed all papers online and on 8/24 I received a letter in the mail (letter dated 8/16) that a paper was not signed and if not received before 8/25 (which was a Sunday) my insurance would got up 144.00. I called 1-800-allstate and they said email the form and follow up with agent Monday. I emailed form. I spoke to Lori and she said mail form and she would follow up on it. I never heard again until I got another letter that due to my nonresponse I would be billed 144.00 I called Scott Langolis insurance and got nowhere. I called the 800 number and they said they finally received the letter from my agent on 9/7. They prorated back to date they received from Lori but still had 44.00 outstanding. I called Allstate and my agent . Allstate stated it was not able to be adjusted I called my agent and Scott stated he would look into it. Never heard from them until I had an alert that my payment would come out. I called Scott again and he said he would have them hold the fee until it can be resolved. Yesterday I looked at my overdrawn bank acct and called Scott, Kim answered the phone and said she would have Scott call me back and I never received a call. This transaction and lack of agent follow through has cost me an overdraft fee on my acct, 3 bounced checks and now not enough money to pay upcoming bills and they have no care whatsoever. I would not recommend them to anyone.

Great company service is excellent and always happy to help if have an issue

Good sevice. They stay in contact with you.

Friendly and courteous service.

very helpful. Knows a lot. Pleasant

You are terrible with getting back to people scott. Still waiting on your call :)

Shoddy

No comments at this time.

I feel the staff is very helpful and honest and easy to talk to. I also feel their premiums are great for the coverage I receive. I have and will continue to recommend them to friends and family.

I think it’s terrible that an actually adjuster does not come out to view the vehical. The gentleman that came to take pictures did not note any of the things I told him. For an example , I told him the passenger side tail light lense broke off and I had glued it back together in the mean time to make it home safely. Among a few other thing I pointed out to him. None of which were on the estimate. I feel it was a complet waste of time to take time to meet the gentleman who took the pictures.

very well

good service

Everything seems just fine

Good enough to purchase insurance

My experience with you has been outstanding. There is fast friendly service and always answers. I have no complaints.

So far so good

Great service!

I have absolutely no complaints. Everything has always worked out in every way.

Any time I have a question it is answered promptly and correctly.

Always ready, willing and able to help. ...

I made a phone call to change add vehical to account. Had to make another call from Fida's to get insurance proof faxed over. Very fast. Much appreciated. Got everything changed over easily. Thanks.

Always a good experience. Never had a problem.

I’m not satisfied with my claims adjuster. Not the work save the paint job( it is amazing) In fact I’m extremely disappointed in her service but my agent and his team are imphatically working to resolve my issues.

We have been very pleased with the service so far.

Always pleasant experience. When i needed assistance, was very easy to get answers regarding insurance on both home and auto.😊

Great experience.

Service is excellent. Prices not.

Good experience.

Always receive fast and efficient service.

I was very satisfied, the agent was very helpful, and all ways gets back to me to answer any questions I had, I was so satisfied that I all so changed my car insurance to your company,,,I now have my home and auto ins with you, I refur your company to all my friends

Satisfied with Allstate. Although I would appreciate hard copies of my insurance cards sent to me when I renew my insurance.

I feel very comfortable knowing that I have insurance and representatives that are there to help me at any time.

Dealing with Scott and his team is always a good experience. If you have a problem they go above and beoynd to help you. And they are always so polite to you.

I have the utmost faith in your company. You have always answered my questions with every bit of help possible and are very friendly and pleasant to deal with. Keep up the great work and I will remain a loyal customer at your agency.

Scott is a great agent to work with !!

Your agency has always been very friendly & helpful. I have recommended many people to consider your services.

Very friendly staff. Office is understanding to the fact that most people do not understand insurance and the options available.

fine

It was professional and quick and easy. All my questions were answered in a way that I understood right away

you do a good job

GREAT CUSTOMER SERVICE!!!!!!!

Worry free and quick.

Very nice people

Everyone I have been in contact with has been excellent to deal with. Scott personally handled my account and I couldn’t be happier.

Very pleased with the courteous and professional demeanor of the office staff, very knowledgeable and quite helpful through the quoting process.

Punctual and helpful

Exhilarating

Responsive

Very professional agency. ..

A+++++++++++++++++++++++++++++++++

Good experience

Dear Sirs: As I have stated in the past that I've been with Allstate my whole life and to be honest with you I don't really see anything special that you do. I've always paid my premiums on time and haven't had any accidents and traffic citations, but my bill keeps going up instead of down. I don't understand how you can be with any company and alls you do is raise my rates and keep collecting my money. You haven't had to spend a dime on me and forget those bonuses you give. A measly 23.00 for what I pay you. Excuse me

I have had no problem's

I have been a longtime customer with Allstate and their representatives have always been very pleasant to deal with.

I have to honestly say I’m shopping for a new company because of prices I don’t understand why Allstate isn’t being more competitive I right now have 2 companies offering same coverage for a substantial savings so I will be going elsewhere after almost 30 years very soon

I am stupified that you can estimate any type of damage from a photo. I do not care for photo estimates at all. The girl that left me a message did not pronounce the parts properly. I felt no one was knowledgable enough to care about my problem. Thinking about leaving Allstate after all these years.

I feel very happy with my numerous years as an All state customer. All state is the greatest insurance company and will always recommend my company. Wonderful job

Satisfied

Its been great with great service and I have no complaints.

Extremely helpful Quick response

Visit was handled by Ken. Very good personable experience, as always.

Very positive. Thanks for your time!

Great service, very professional.

Scott and his team are exceptional to work with. Prompt Professional service if I have a question or an issue!

No matter who has what BS line to give, my father died after being in the hospital where he was taken directly from an auto accident and my poor widowed morher was ripped off thd ***** benefit, something she needed and still needs desperately. That just sickens me and it is the only feedback I will wver gave for Allstate Ins.

Haven't visited the office yet, but all questions or changes are met with fast, curtious and knowledgeable answers.

The Car insurance payment was to be taken out on the 28th of the month. It has not been deducted on that date, why not. If it is not being deducted, then move to be deducted

Treated fairly and with respect

they are always helpful in solving my problems

So far it has been good. I have not had any claims so it is hard to say without any experience in that area.

The customer service at this office is exceptional!!! Always eager to help solve insurance issues and answer any questions!! Definite 5-stars in my book!!! Keep up the good work!!!

I don't need to contact my agent very often, but when I do it is usually at night and Scott and/or one of his team is in contact with me first thing in the morning. They always have the answers to my questions and are very helpful. Dealing with insurance is never fun, but at least Scott and his team make it a little easier because they are very nice and know their stuff.

Experience has been wonderful but i think the prices are to high compared to other insurance companies

Very good

I fell that Mr. Langlios doesn't take the time to attend to my needs. During my claim that I filed on April 29th, every time I would call, I got the impression like I was bothering him and his staff. They were not helpful with my questions and recently I received a notice from Chrysler Capital that my policy is not sufficient for my new vehicle. I faxed over the letter to the office and received a call from Ken. He was very helpful and said he would increase my coverage. Scott my called left a message at my home on Aug 9th. I have since called the office and left several messages and sent an email and still no response. I am hoping nothing happens with Chrysler and I am sure I will notice the change on my next bill but it would be helpful if my called were returned in a timely manner.

When I signed up to have my policy delivered online, I couldn't get that to work for me. I called your office and you told me to just come in and you would print it out for me. That was such a relief since I got so frustrated with trying to do it myself. "Old" people appreciate stuff like that in today's tech world!

All of the employees know my name very friendly and knowledgable

Was alright but expensive