Simmy's Swimmies

How does the dispute process work???

Strie receives a notification of the disputed charge. We automatically send you an email with details. Additionally, we send a charge.dispute.created event to any webhook URLs you have.

We will deduct the disputed amount and fee from your account the day after a dispute is received. If you win a dispute, we will deposit the amount back into your account the next day.

Stripe will send any evidence you submit to your customer’s credit card company. That company will then make a decision about whether or not to resolve the dispute in your favor. The disputed amount is refunded to your bank account if the dispute is resolved in your favor.

If you choose to respond to the dispute, we will submit any information you can provide to your customer’s credit card company and keep you posted afterwards.