The Hines Agency, LLC

Marsha is great! However, her staff particularly Guy Alexandre needs an attitude adjustment. He is rude, he cuts you off, doesn't listen to what you have to say and his customer service is deplorable. Today, I had a screaming match with him; while he was pointing fingers at other people for not uploading pictures for my commercial policy. He stated, that it wasn't a big deal and it was not his job to follow-up with the pictures. That may have been true but his delivery was unacceptable. The issue was I requested for someone at American Family go out to my property to take pictures so we can update our policy but Guy said that they uploaded the pictures weeks ago. I called American Family customer service department and found out that the pictures were loaded the day before. Once, I was informed of this I told Guy and he began to become combative and continued to cut me off. Because of him I am looking at other insurance company to cover my homes and cars.

I love this place. The staff here are polite, personable but stay professional on one swift motion. Thank you all for not letting me down 😉

We are OFFICIALLY now doing Auto, Home, Commercial & Life insurance quotes...please email me at mmccrary\u0040amfam .com We'd love to not only save you money but to provide a distinguished level of customer care in servicing ALL your insurance needs... #WeProtectAllYourDreams

If you are looking for a professional team to handle all of your insurance needs, then this is the team to take care of you! They are waiting to help you meet and exceed your needs while saving you $$$\n\nStop by, call, or email!!

AmFam Decatur- Marsha McCrary Agency would love your family to join our family as we "Protect All Your Dreams"! Give us a call for quote or any questions you may have... let us educate you on insu...

Proud and grateful mom!